Use the following steps to improve your internet speed.
Slow speeds can be the result of having an older modem. Make sure you have the right equipment by checking Cox Certified Cable Modems.
Use the following steps to improve your internet speed.
Slow speeds can be the result of having an older modem. Make sure you have the right equipment by checking Cox Certified Cable Modems.
Turn off any devices that are using the internet. Some common devices are listed below.
Find your modem and unplug the power cord. You'll see the modem lights turn off.
If you're using a router for WiFi, then unplug it from power source.
Verify that your modem cables are connected.
Note: Cox recommends a wired connection for the best internet experience. Refer to Connecting a Modem With an Ethernet Connection.
Don't move any phone cords plugged into the TEL 1 or 2 ports.
Plug the modem's power cord back in.
Result: The modem lights start to flash and light up. Allow the modem up to ten minutes to finish processing.
After the modem is online, plug your router back in to the power source, if needed.
Turn on a computer or other device.
Open a web browser and follow the steps in the table below, based on the device used.
If you're using… | Then… |
---|---|
A desktop or laptop computer |
|
A mobile device | For the most accurate results, refer to the following based on your equipment.
|
Is the internet still slow? Try using a few other devices to determine if the issue is specific to one device or the whole household. Contact us to continue troubleshooting.
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