Cox Email included the following benefits.
- Keep viruses and spam away with SpamBlocker.
- Check your email anytime, anywhere – even on the go.
Packages and Features
Use the following table to learn more about Cox Email features.
| Feature | Maximum Limit |
|---|---|
| Size of mailbox |
Changing your Cox Internet package can affect the storage size of your mailbox. If you downgrade your Internet package and your mailbox exceeds the limit of the new package, you will not be able to send or receive email until you manage your mailbox to below the limit of your new package. |
| Maximum message size | 25 MB, including attachments |
| Dormant mailbox suspended | 120 days of email account inactivity on primary and secondary mailboxes |
| Trash folder contents deleted | Trash and Deleted Items folder contents are deleted 30 days after being moved to these folders. |
| Unread message retention in Inbox | 60 days |
| Unread message retention in Spam Folder | 30 days |
| Email account message sending limits | To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and the maximum number of messages per server connection. |
Cox.net Email Deletion / Suspension
Use the following table to learn more about what happens to your mailbox when it is deleted or suspended
| Scenario | Access | Recovery | Deletion |
|---|---|---|---|
| You delete a Cox.net Mailbox | You will have no access to the email account. | You have 90 days to request account recovery. | The email account is permanently deleted after 91 days. |
| Dormant Mailbox | If the Email account is inactive for 121 days, it is suspended and you will have no access to the mailbox Note: Notifications are sent at 60 and 90 days of inactivity. | You have 210 days to request account recovery. | The email account is permanently deleted after 331 days of inactivity. |
| Account Termination | When Cox Internet service is disconnected, you can still access your email for 90 days. After 90 days, you will have no access to the mailbox. | You have 180 days to reconnect the account and email. | If Cox Internet is not reconnected after 180 days, the email is permanently deleted |
Accessing Cox Email
Cox Email is accessible via the following methods.
- Cox Email online via myemail.cox.net
- Email client software for Windows and macOS
- Android and iOS email clients
For more information, refer to Using Cox Email.
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