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Arris TG1682

Details




Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Gateway

Panoramic Wifi Gateway

24x8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500


Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.



Front View

Front View

Click to enlarge.

The Arris TG1682 is a DOCSIS 3.0 device offering 24x8 channel bonding.

After the gateway is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the gateway is online and fully operational.




Back View

Back View of TG1682

Click to enlarge.


The following ports are available on the back of the gateway.

  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your gateway.
  • USB - USB host connector; future support for external USB devices
  • TEL 1 / TEL 2 - Connects to home telephone wiring and to conventional telephones or fax machines.
  • ETHERNET (1 - 4) - Provides internet access to a single device. Only one port is active at a time.
  • CABLE - Connects to the cable wall outlet.
  • MoCA - When the solid white light above the power cord is on, MoCA is enabled and allows for connection to specific cable receivers.
  • Power - Connects the gateway to the power adapter.

A Wireless Protected Setup (WPS) button is located at the top. WPS allows you to add wireless devices to the wireless network.




MAC Address

Label showing MAC address

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
  • This information is usually found on a sticker located on the bottom of the gateway.

WiFi Network Label

wifi label

Click to enlarge.


This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Gateway LightStatusProblem
Power

Power Light
OffNo Power - Verify all cable connections and try resetting the gateway.
SolidNone - Device is powered on.
US/DS
Upstream / Downstream Light
Slow FlashingScanning downstream - Verify all cable connections and try resetting the gateway.
Fast FlashingRegistering upstream
SolidNone - Connected to the Internet.
Online
Online light
OffInternet is not available - Verify all cable connections and try resetting the gateway.
SolidNone - Internet is available.
2.4 GHz

Wireless light
SolidNone - 2.4 GHz WiFi frequency is enabled.
FlashingNone - Activity with connected device.
OffWiFi is disabled - Update the wireless LAN settings in the Configuration Interface.
5 GHz

Wireless light
SolidNone - 5 GHz WiFi frequency is enabled.
FlashingNone - Activity with connected device.
OffWiFi is disabled - Update the wireless LAN settings in the Configuration Interface.
Tel 1
Tel 2
 
Telephone light
SolidNone - Indicates service is enabled.
FlashingNone - Line 1 or Line 2 is in use.
Solid BlueNone - Connected to 1000 Mbps.
Solid AmberNone - Connected at 10 or 100 Mbps.
Battery

Battery light

Note: Refer to this light only if a battery is installed. You may contact us to order a battery.
OnNone - Battery good or low.
FlashingBattery is bad.
OffBattery not installed.
MoCAOffNone - MoCA is not enabled. The MoCA light is only applicable when the gateway is being used to deliver TV services.
Blinking WhiteNone - Seeking MoCA network connection.
Solid WhiteNone - MoCA is enabled.

Manufacturer Resources

For more detailed technical information on the TG1682, use the resources below.

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