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Arris TG1682

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

Panoramic WiFi Modem, except in California markets

My WiFi Compatible

24x8 channel bonding

Compatible with future speed increases

Highest Service Level

Ultimate

   

Front View

Front View

Click to enlarge.

The Arris TG1682 is a DOCSIS 3.0 device offering 24x8 channel bonding.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

     

Back View

Back View of TG1682

Click to enlarge.

 

The following ports are available on the back of the modem.

  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem.
  • USB - USB host connector; future support for external USB devices
  • TEL 1 / TEL 2 - Connects to home telephone wiring and to conventional telephones or fax machines.
  • ETHERNET (1 - 4) - Connects to the Ethernet port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • MoCA - indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network.
  • Power - Connects the modem to the power adapter.

A Wireless Protected Setup (WPS) button is located at the top. WPS allows you to add wireless devices to the wireless network.

     

MAC Address

Label showing MAC address

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
  • This information is usually found on a sticker located on the bottom of the modem.

WiFi Network Label

wifi label

Click to enlarge.

 

This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power
 
Power Light
Off No Power - Verify all cable connections and try resetting the modem.
Solid None - Device is powered on.

US/DS 
 

Upstream / Downstream Light

Slow Flashing Scanning downstream - Verify all cable connections and try resetting the modem.
Fast Flashing Registering upstream
Solid None - Connected to the Internet.

Online

 
Online light

Off Internet is not available - Verify all cable connections and try resetting the modem.
Solid None - Internet is available.
2.4 GHz
 
Wireless light
Solid None - 2.4 GHz WiFi frequency is enabled.
Flashing None - Activity with connected device.
Off WiFi is disabled - Update the wireless LAN settings in the Configuration Interace.
5 GHz

Wireless light
Solid None - 5 GHz WiFi frequency is enabled.
Flashing None - Activity with connected device.
Off WiFi is disabled - Update the wireless LAN settings in the Configuration Interface.
Tel 1
Tel 2
 
Telephone light
Solid None - Indicates service is enabled.
Flashing None - Line 1 or Line 2 is in use.
Solid Blue None - Connected to 1000 Mbps.
Solid Amber None - Connected at 10 or 100 Mbps.
Battery

Battery light

Note: Refer to this light only if a battery is installed. Cox does not provide the battery with this device.
On None - Battery good or low.
Flashing Battery is bad.
Off Battery not installed.
MoCA Off None - This function is not available.

Manufacturer Resources

For more detailed technical information on the TG1682, use the resources below.

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