Having problems with your Internet Connection? Did you know that most Internet connectivity issues can be solved by using our Modem Reset tool? Just sign-in, click the Reset button, and get back browsing the Web. >> Reset My Modem
Last Updated: Fri, 01 Jul 2016 > Related Articles
Learn about the available ports and an explanation of the status lights on a Zoom / Motorola 5241 cable modem.
For installation instructions, refer to the following articles.
The Zoom 5241 is a DOCSIS 2.0 cable modem.
After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|POWER||Off||No power||Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.|
|DS||Blinking||establishing a connection from the Internet to the computer||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|US||Off||Establishing a connection from the computer to the Internet||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|ONLINE||Blinking||Establishing a connection to the cable provider||Verify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.|
|Solid||None - connection established||N/A|
|LINK||Blinking||None - data is flowing between the computer and the Internet||N/A|
|Solid||None - connected to LAN device||N/A|