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Zoom 5241

Last Updated: Mon, 05 Jan 2015 > Related Articles

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Summary

Learn about the available ports and an explanation of the status lights on a Zoom 5241 cable modem.

Solution


Installation 

 

If you need help setting up your cable modem, use the following articles:


The Zoom 5241 is a DOCSIS 2.0 cable modem.

Front View 


Front View of Zoom 5241 modem


After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 


Back View of Zoom 5241 modem


The Zoom 5241 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter
  • RF - Connects to the cable wall outlet
  • USB - Connects to the USB port on your computer
  • LAN - Connects to the Ethernet port on your computer

Modem Lights 


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Connection - Modem functioning correctly
 

Modem Looking for Cable Connection

Modem LightStatusProblemSolution
POWEROffNo powerVerify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.
DSBlinkingestablishing a connection from the Internet to the computerVerify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.
SolidNoneN/A
USOffEstablishing a connection from the computer to the InternetVerify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.
SolidNoneN/A
ONLINE BlinkingEstablishing a connection to the cable providerVerify cable connections and try resetting the modem. If cable is ok & modem reset does not work, contact Customer Support.
SolidNone - connection establishedN/A
LINKBlinkingNone - data is flowing between the computer and the InternetN/A
SolidNone - connected to LAN deviceN/A

MAC Address Label 

MAC Address for Zoom 5241 modem


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources 


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