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ARRIS / Motorola SURFboard® SBG900
Last Updated: Tue, 25 Aug 2015 > Related Articles
View details of the available ports and an explanation of the status lights on an ARRIS / Motorola Surfboard SBG900 Wireless Gateway cable modem.
If you need help setting up your cable modem, refer to the following articles:
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|POWER||Off||No power||Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.|
|Flashing||An error has occurred during normal operation||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|RECEIVE||Slow Flashing||Searching for cable connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.|
|Fast Flashing Modem||Searching for cable connection||If this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address. View MAC Address Label.|
|Off||No connection cable connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.|
|SEND||Flashing||Scanning for the upstream frequency||Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.|
|ONLINE||Flashing||Scanning for the network connection|
|ACTIVITY||Blinking||None - transmitting or receiving data||N/A|
|WIRELESS||Flashing Green||None - transferring data via wireless connection||N/A|
Data Sheet (PDF)