Refer to the table below for steps to take to troubleshoot your phone hardware.
|My phone has no dial tone.|| |
|My phone is not ringing.||Check the volume and ringer controls on your phone to make sure the settings are correct. If the problem persists, call 611.|
|I am getting short rings on my phone and no one is there when I answer.||If your phone is giving only one short ring, you may have Call Forwarding activated on your line. |
To disable call forwarding dial *73.
|One of my phone jacks is not working.|| |
|I cannot use my fax machine or modem; my voicemail has a stutter tone.|| |
If you are unable to clear the stutter tone by retrieving your messages, try adding commas in front of the phone number you are dialing.
Commas tell the equipment to delay before dialing. Try adding 6 to 8 commas to delay the equipment until the stutter dial tone for voice mail goes away.