BUSINESS IT SUPPORT

Cox Business Complete Care provides small business tech support and security for companies with up to 20 users.

• 24/7 live business IT support
  
• Company-wide coverage for all employees and devices on your network
  
• Malware and virus assistance

Cox offers Complete Care Helpdesk, featuring the same support as Complete Care for small businesses, but optimized for a larger user base.

• Device and connectivity troubleshooting
  
• Software application, managed cloud backup and static IP support
  
• Security software configuration for WiFi networks and devices

Cox Business Complete Care Proactive offers a reliable support system to help you and your IT team with day-to-day tasks, allowing your team to focus more on key business objectives.

• Applications and server status monitored around the clock
  
• Proactive monitoring and troubleshooting for performance issues
  
• Optimized security and reliability to help keep your operations running smoothly

Network Operation Center as a Service (NOCaaS) is focused on serving the needs of large network operations with 24/7 proactive monitoring and incident management.

• Leverage network technicians to support custom service level agreements, endpoint and environmental monitoring
  
• Dedicated project manager assigned to facilitate onboarding, escalation procedures and more
  
• Ticket and alert tracking, as well as periodic business review to asses future operational impact