Auto Attendant allows you to create an automated receptionist with personalized messages to answer the phone or route calls to the appropriate party with features such as dial by name, or dial by number. It is available with the VoiceManager Anywhere package and IP Centrex service.
Auto Attendant improves customer service by making sure your customers reach who they need, when they need them. It also provides an automated way to deliver information to customers such as business hours, directions, and sales promotions.
Before you can set up Auto Attendant and manage it through the portal, you need to contact a Cox Business sales representative to add the Auto Attendant feature to your account.
Use the steps below to create an Auto Attendant.