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Setting Up Auto Attendant

Solution

Auto Attendant allows you to create an automated receptionist with personalized messages to answer the phone or route calls to the appropriate party with features such as dial by name or dial by number. It is available with the VoiceManager Anywhere package and IP Centrex service.

Notes:

  • Before creating an Auto Attendant, it is recommended that you set up any appropriate time schedules. For more information, see Creating and Managing Time Schedules in MyAccount.
  • For help with professional voice recording for your Auto Attendant service, go to www.coxprovoice.com.
  • Basic Auto Attendant offers a Business Hours and After Hours scheduling option. In addition to these features, Standard Auto Attendant also offers a Holiday Hours option.

Complete the steps below to create an Auto Attendant.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Trouble Signing in on the Cox Website.

2

From the My Services page, under the Voice tab, click the Voice Tools icon.

Image of Voice Tools icon

3

Under Call Settings, click Auto Attendant.

Image of Auto Attendant link

Note: If the Auto Attendant option does not display, go to www.coxbusiness.com/contactus to speak with our Sales team about adding this feature.

4

Click one of the following links to display the Auto Attendant page.

  • Add Basic Auto Attendant
  • Add Standard Auto Attendant

    Notes:
    • To edit an existing Auto Attendant, locate the appropriate version and click the Edit link.
    • Options displayed vary based on your version of Auto Attendant.
5

Determine which Auto Attendant options to update and follow the steps outlined in the table below.

If you selected...Then...
General Auto Attendant Settings

See Configuring General Auto Attendant Settings.

Auto Attendant Menu Options (Business Hours)See Configuring Auto Attendant Menu Options for Business Hours.
Auto Attendant Menu Options (After Hours)

Note: Basic Auto Attendant customers should use this option to add holiday schedules, if needed.
See Configuring Auto Attendant Menu Option for After Hours.
Auto Attendant Menu Options (Holiday Hours)

Note: This option is available for Standard Auto Attendant customers only.
See Configuring Auto Attendant Menu Options for Holiday Hours.

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