Cox Business Support
Business Internet and Networking Support
Cox Business Support
Business Internet and Networking Support
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Search Cox Business Support
Business Internet and Networking Support Categories
Business Internet and Networking Support Categories
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Business Internet Connection Support
Business Internet Connection Support
Having problems with your business Internet connection - get access to info on managing your LAN, WiFi and Internet connections settings for all your devices.
Business Email Support
Business Email Support
Get help with everything from DNS, exchange setup, webmail and server settings. All your business email info in one location.
Business Features and Guides
Business Features and Guides
Get access to various details about your business Internet service, McAfee and Net Neutrality.
Business Internet Settings Support
Business Internet Settings Support
Need help with setting up business Internet connections in Windows 10 or getting the latest info on IP Version 6. We've got the info you need.
Business Web Hosting Support
Business Web Hosting Support
Get info on setting up your DNS or mail exchange server to getting additional IP addresses and hosting with both NT and Unix.
Business WiFi Support
Business WiFi Support
Find everything related to business WiFi support from securing your wireless router to setting up your Cox Business Gateway and hotspots.
Business Internet Equipment Support
Business Internet Equipment Support
Make certain you're getting the most out of your Cox rented internet equipment by getting access to all-knowing content about your modem.
Net Assurance Support
Net Assurance Support
Get access to info about equipment troubleshooting and feature setup with your Cox Business Net Assurance service.
Business Internet and Networking Support Articles
Business Internet and Networking Support Articles
Anti-Virus for Cox Business Email Subscribers | Cox Business Anti-Virus for Cox Business Email Subscribers | Cox Business
Cox Business offers Cox Business Email subscribers anti-virus email protection. Learn more about protecting your computer from viruses that are sent v... read more
Learn how to generate a LAN IP address by disabling and enabling Dynamic Host Configuration Protocol (DHCP).
Tips to Secure Your Wireless Router | Cox Business Tips to Secure Your Wireless Router | Cox Business
Securing your wireless router prevents hackers and spammers from gaining access to your network. View tips on how to secure your router.
Cox Business Internet Service Details | Cox Business Cox Business Internet Service Details | Cox Business
View details about Cox Business Internet services.
CoxMail spam features allow you to filter junk mail and spam from your inbox.
Changing the Technicolor CGA4131 Administrative Portal Password | Cox Business Changing the Technicolor CGA4131 Administrative Portal Password | Cox Business
View the steps to access the Technicolor CGA4131 administrative portal password.
Enable or Disable Band Steering With the Cox Business Internet Gateway | Cox Business Enable or Disable Band Steering With the Cox Business Internet Gateway | Cox Business
Learn how to enable or disable band steering for your Cox Business Internet Gateway using the Technicolor CGA4131 admin portal.
Checking Your Email Storage in Cox Business Webmail | Cox Business Checking Your Email Storage in Cox Business Webmail | Cox Business
View the steps to see how much email storage you have used or have left in Cox Business Webmail.
Changing Your Cox Business Email and MyAccount Password | Cox Business Changing Your Cox Business Email and MyAccount Password | Cox Business
View the steps to change your Cox Business Email and MyAccount password.
Using WebMail to Check Your Cox Business Email | Cox Business Using WebMail to Check Your Cox Business Email | Cox Business
Away from your regular work computer? Check your Cox Business email using Cox WebMail.
Connecting a Modem With an Ethernet Connection | Cox Business Connecting a Modem With an Ethernet Connection | Cox Business
Learn how to connect a modem to a computer with an Ethernet connection.
Creating an Email Folder in Cox Business Webmail | Cox Business Creating an Email Folder in Cox Business Webmail | Cox Business
View the steps to create a new folder in Cox Business Webmail.
Sharing Contacts Using Cox Business Webmail | Cox Business Sharing Contacts Using Cox Business Webmail | Cox Business
View the steps to share contacts in Cox Business Webmail.
Ways to Secure Your Wireless Network | Cox Business Ways to Secure Your Wireless Network | Cox Business
Learn more about recommendations and suggestions to secure your in-home WiFi network. View a list of manufacturers and their support websites where yo... read more
A vulnerability has been discovered in the WPA protocol that allows hackers to access WiFi networks.
Creating Filter Rules in Cox Business Email | Cox Business Creating Filter Rules in Cox Business Email | Cox Business
Learn how to create filter rules in Cox Business Email.
Assigning a Static IP in the Technicolor CGA4131 Administrative Portal | Cox Business Assigning a Static IP in the Technicolor CGA4131 Administrative Portal | Cox Business
View the steps to assign a static IP to a device in the Technicolor CGA4131 administrative portal.
Changing Email Server Settings for Mail on iOS | Cox Business Changing Email Server Settings for Mail on iOS | Cox Business
Learn how to update port settings in Mail for iOS version 12.
Managing an Internet Connection in macOS | Cox Business Managing an Internet Connection in macOS | Cox Business
Learn how to set up a new internet connection or restore a connection by releasing and renewing an IP address in macOS.
Changing Your Secure Email Settings | Cox Business Changing Your Secure Email Settings | Cox Business
Learn more about the changes to the security settings of your email client used to access Cox Business Email.
Basic LAN Integration Setup for Cox Business Managed WiFi | Cox Business Basic LAN Integration Setup for Cox Business Managed WiFi | Cox Business
Learn about Basic LAN Integration for Cox Business Managed WiFi.
Restoring Email Accounts in MyAccount | Cox Business Restoring Email Accounts in MyAccount | Cox Business
Learn how to restore email accounts in MyAccount.
Learn about emails that falsely claim to come from Cox. This kind of scam is also known as phishing.
Resetting a MyAccount User Password | Cox Business Resetting a MyAccount User Password | Cox Business
Learn the steps for resetting a user password in MyAccount as a profile owner or administrator.
Using the Cox Business Internet Speed Test | Cox Business Using the Cox Business Internet Speed Test | Cox Business
Learn how to sign in and conduct a speed test in MyAccount.
Wireless Network Setup Recommendations | Cox Business Wireless Network Setup Recommendations | Cox Business
View recommendations and suggestions to help set up your business WiFi network and create better internet experiences for employees and guests.
Common Error Messages for Returned Email | Cox Business Common Error Messages for Returned Email | Cox Business
View a description of the common errors that you may receive when you are unable to send an email from your Cox Business account.
Learn about the available ports and an explanation of the status lights on the Arris CM8200 DOCSIS 3.1 cable modem.
Managing Mailbox Ownership in MyAccount | Cox Business Managing Mailbox Ownership in MyAccount | Cox Business
View the steps to map an email address to an user ID.
Troubleshooting Tips for Cox Business Internet Connection Issues | Cox Business Troubleshooting Tips for Cox Business Internet Connection Issues | Cox Business
View the general steps to take to troubleshoot Cox Business Internet issues when you are unable to connect.
Creating Contacts Using Cox Business Webmail | Cox Business Creating Contacts Using Cox Business Webmail | Cox Business
View the steps to create contacts in Cox Business Webmail.
Learn about the Eaton 5S1500LCD UPS battery backup specs and outlets.
Viewing Your IP Address in MyAccount | Cox Business Viewing Your IP Address in MyAccount | Cox Business
Learn how to view your Static IP or Dynamic IP addresses in the Cox Business MyAccount online or app.
Moving Your DNS Records to a New Provider | Cox Business Moving Your DNS Records to a New Provider | Cox Business
View an overview on updating and moving your DNS records.
Ways to Improve Your Internet Speed Experience | Cox Business Ways to Improve Your Internet Speed Experience | Cox Business
View recommendations and suggestions to improve your Internet speed performance.
StraightUp Internet Hotspot Pass Powered by Cox Business | Cox Business StraightUp Internet Hotspot Pass Powered by Cox Business | Cox Business
Learn about the StraightUp Internet Hotspot Pass, a WiFi service from Cox.
Cox is committed to an open internet experience for our customers.
Learn about the available ports and an explanation of the status lights on the Technicolor CGA4131, a DOCSIS 3.1 Cox Business Internet Gateway.
Learn how bots and botnets affect cyber crime.
Learn how to connect your iPad to a WiFi network.
View the steps to add an email user in MyAccount.
Cox Business DNS and Mail Exchange Hosting Services | Cox Business Cox Business DNS and Mail Exchange Hosting Services | Cox Business
Learn more about Cox Business web hosting services.
Auto Forwarding Emails in Cox Business Email | Cox Business Auto Forwarding Emails in Cox Business Email | Cox Business
Learn how to use the auto forwarding options in Cox Business Email.
Managing Your Internet Gateway WiFi Information in MyAccount | Cox Business Managing Your Internet Gateway WiFi Information in MyAccount | Cox Business
Store or review your unique Cox Business Internet Gateway WiFi network settings securely with the Gateway WiFi Reference Information page in MyAccount... read more
Learn guidelines and suggestions on how to secure your office mail server.
Troubleshooting Tips for Cox Business Internet Slow Speeds | Cox Business Troubleshooting Tips for Cox Business Internet Slow Speeds | Cox Business
Learn how to troubleshoot Cox Business Internet for slow speeds.
See steps on how to connect and sign in to the Cox Hotspots or the CableWiFi network.
Learn more about NT and UNIX web hosting services through Cox Business Service and decide which is right for you.
Changing Email View in Cox Business Webmail | Cox Business Changing Email View in Cox Business Webmail | Cox Business
View the steps to change the way your emails display in Cox Business Webmail.
Changing Email Server Settings for Mozilla Thunderbird | Cox Business Changing Email Server Settings for Mozilla Thunderbird | Cox Business
Learn how to update port settings in Mozilla Thunderbird.
Troubleshooting Your Wireless Connection | Cox Business Troubleshooting Your Wireless Connection | Cox Business
View the steps to troubleshoot your wireless connection in the Technicolor CGA4131 administrative portal.
Learn about key logging and how to protect yourself from hacking.
Cox Business Certified Gateways and Modems | Cox Business Cox Business Certified Gateways and Modems | Cox Business
Learn more about the modems and gateways that are certified for use with your Cox Business Internet service.
Managing Internet Connection Settings in Windows 10 | Cox Business Managing Internet Connection Settings in Windows 10 | Cox Business
Learn the steps to access the internet connections settings and release or renew your IP address in Windows 10.
Sometimes the broadband router is able to obtain a public IP address, but none of the computers can connect. When this happens, you have a LAN connect... read more
Back Up and Upload a Gateway Configuration File in MyAccount | Cox Business Back Up and Upload a Gateway Configuration File in MyAccount | Cox Business
Set up and save a configuration file backup in MyAccount to use when restoring your gateway after a factory reset.
Learn about the available ports and an explanation of the status lights on a Cisco DPC3829 gateway.
Learn about the available ports and an explanation of the status lights on a Netgear R6300 WiFi router.
Welcome to Cox Postmaster, where email administrators learn how to improve their email deliverability and troubleshoot email issues.
Managing Email Administrative Access in MyAccount | Cox Business Managing Email Administrative Access in MyAccount | Cox Business
Learn how to assign or unassign MyAccount user as an Email Administrator for your Cox Business Email.
View details about the Cradlepoint E300 LTE backup.
Troubleshooting Tips for Cox Business Internet No Connection | Cox Business Troubleshooting Tips for Cox Business Internet No Connection | Cox Business
View general tips for troubleshooting Cox Business Internet.
Changing the Cox WiFi Hotspot Opt In / Opt Out Status | Cox Business Changing the Cox WiFi Hotspot Opt In / Opt Out Status | Cox Business
A Cox Business WiFi Hotspot offers you free advertising to draw in new customers. Learn how to opt in or out of broadcasting your location on the WiFi... read more
Changing Email Server Settings for Android | Cox Business Changing Email Server Settings for Android | Cox Business
Learn how to update port settings in the Android Email app.
View our Cox Business Abuse policy.
Changing the Firewall Settings in the Technicolor CGA4131 Administrative Portal | Cox Business Changing the Firewall Settings in the Technicolor CGA4131 Administrative Portal | Cox Business
View an overview and the steps to change your firewall settings in the Technicolor CGA4131 administrative portal.
Learn about anti-virus resources and other ways to protect from viruses.
Learn about the available ports and an explanation of the status lights on the Arris / Surfboard SB6183 cable modem.
Operating Systems and Software Compatibility Policy | Cox Business Operating Systems and Software Compatibility Policy | Cox Business
Learn about the guidelines that determine if operating systems and software are compatible with Cox Business products and services.
Accessing the Technicolor CGA4131 Administrative Portal | Cox Business Accessing the Technicolor CGA4131 Administrative Portal | Cox Business
View the steps to access the Technicolor CGA4131 administrative portal.
Managing Settings in Cox Business Webmail | Cox Business Managing Settings in Cox Business Webmail | Cox Business
View the steps to access the Cox Business Webmail settings.
Changing Email Server Settings for Mail on macOS | Cox Business Changing Email Server Settings for Mail on macOS | Cox Business
Learn how to update port settings in Mail for macOS.
Troubleshooting Your Cox Business Net Assurance Service | Cox Business Troubleshooting Your Cox Business Net Assurance Service | Cox Business
Learn how to check the connection status of your Cox Business Net Assurance equipment and how to troubleshoot connectivity issues.
Managing Business Email Storage in MyAccount | Cox Business Managing Business Email Storage in MyAccount | Cox Business
Learn how to see how much storage is allocated or used, and update storage as needed as an Email Administrator for your Cox Business Email.
Sharing Your Calendar Using Cox Business Webmail | Cox Business Sharing Your Calendar Using Cox Business Webmail | Cox Business
View the steps to share your calendar in Cox Business Webmail.
Tips to Secure Your Cox Business Account | Cox Business Tips to Secure Your Cox Business Account | Cox Business
Learn the steps taken to secure a compromised Cox Business MyAccount profile.
You've received an email notification from the Cox Customer Safety team regarding a potential malware or virus infection. Learn how to resolve the iss... read more
Cox Business Gateway and WiFi Hotspots | Cox Business Cox Business Gateway and WiFi Hotspots | Cox Business
Having your business displayed on a WiFi Hotspot map has the potential to draw more customers to your business. Learn more about displaying your busin... read more
Back up or Transfer Your Email to Another Provider | Cox Business Back up or Transfer Your Email to Another Provider | Cox Business
Below are a few resources to help you move content from your Cox Business Email to another email provider.
Learn about the available ports and an explanation of the status lights on an Arris / Surfboard SB8200 DOCSIS 3.1 cable modem.
Cox Business customers use this process to submit a request to send bulk email to 150 or more recipients. Cox Business approves mass and bulk emailing... read more
If you are having trouble with your Cox Business Email account, here are some troubleshooting steps.
Creating an Automatic Reply in Cox Business Webmail | Cox Business Creating an Automatic Reply in Cox Business Webmail | Cox Business
View the steps to create an automatic reply in Cox Business Webmail settings.
Managing Cox Hotspot Users in MyAccount | Cox Business Managing Cox Hotspot Users in MyAccount | Cox Business
Learn how to add or remove the users who can access Cox Hotspots.
Customizing Your Portal in Cox Business Webmail | Cox Business Customizing Your Portal in Cox Business Webmail | Cox Business
Learn the steps to customize your portal in Cox Business Webmail.
Troubleshooting Tips for Cox Business Internet | Cox Business Troubleshooting Tips for Cox Business Internet | Cox Business
View general tips for troubleshooting Cox Business Internet.
Troubleshooting Slow Connection Speeds | Cox Business Troubleshooting Slow Connection Speeds | Cox Business
Find troubleshooting steps for when you are online but have an issue with slow download speeds on your Cox Business Internet connection.
Rebooting Your Equipment in Cox Business MyAccount | Cox Business Rebooting Your Equipment in Cox Business MyAccount | Cox Business
Learn how to troubleshoot your equipment using the Reboot Device option in MyAccount online or the mobile app.
Resetting a MyAccount User Password as an Email Administrator | Cox Business Resetting a MyAccount User Password as an Email Administrator | Cox Business
Learn the steps for MyAccount email administrators to reset a user password.
Add or Remove an Email Alias in MyAccount | Cox Business Add or Remove an Email Alias in MyAccount | Cox Business
Learn how to add or remove a Cox Business Email address alias in MyAccount.
Configuring Technicolor CGA4131 WiFi Settings | Cox Business Configuring Technicolor CGA4131 WiFi Settings | Cox Business
View the steps to configure the Technicolor CGA4131 WiFi settings.
Creating an Email Signature in Cox Business Webmail | Cox Business Creating an Email Signature in Cox Business Webmail | Cox Business
View the steps to create a signature in the Cox Business Webmail mail settings.
Learn about free Cox Hotspots including availability, requirements, and how to access it.
Reporting Spam, Phishing, and Virus Abuse | Cox Business Reporting Spam, Phishing, and Virus Abuse | Cox Business
Learn about the different types of abuse including spam, phishing, and viruses and how to report these to the appropriate contacts.
Learn about the available ports and the status lights on the Cisco DPC3848 wireless gateway and modem.
Band Steering Features and Benefits | Cox Business Band Steering Features and Benefits | Cox Business
Learn about using only one WiFi network name and password for your Cox Business Internet Gateway.
View general information about this internet protocol.
Creating a New Domain and Cox Business Email in MyAccount | Cox Business Creating a New Domain and Cox Business Email in MyAccount | Cox Business
Learn how to create new Cox Business Email addresses and assign them to new or existing MyAccount users.
See the IMAP, POP, and SMTP settings used to send and receive Cox Business Email or Cox Email on your computer and mobile devices.
Deleting Email Accounts in MyAccount | Cox Business Deleting Email Accounts in MyAccount | Cox Business
Learn how to delete email accounts in MyAccount.
Changing Email Server Settings for Microsoft Outlook 2007-2016 | Cox Business Changing Email Server Settings for Microsoft Outlook 2007-2016 | Cox Business
Learn how to update port settings in Microsoft Outlook 2007-2016.
View details about the Cradlepoint E100 LTE backup.
Connecting a Router and a Modem With an Ethernet Cable | Cox Business Connecting a Router and a Modem With an Ethernet Cable | Cox Business
Learn how to connect a router, a modem, and a computer using an Ethernet cable.
Sending an Email Using Cox Business Webmail | Cox Business Sending an Email Using Cox Business Webmail | Cox Business
View the steps to create and send an email using Cox Business Webmail.
Cox Business Dormant Mailbox Retention | Cox Business Cox Business Dormant Mailbox Retention | Cox Business
Learn what actions are taken when a mailbox hosted by Cox Communications is marked as dormant.
