Hosted Voice System
Cox Business IP Centrex is an advanced, cloud-based, hosted telephone system delivering business-grade voice service over Cox Business’ private network. It unites your entire business with a single communications platform, so you can stay connected to your office no matter where you go.
Reduce Equipment Costs
Because all phone equipment is leased, you never worry about.
Fewer IT Demands
Updates, installations and repairs are handled by us, placing less stress on your IT staff.
Consistent Pricing
No more guessing about your monthly bill. Know what you will pay each month, with no variable expenditures.
A Phone System That Lets You Do More
With enhanced features available on IP Centrex, our hosted phone system can boost productivity and help you save where it counts most.
Work Smarter from Anywhere
Our IP Centrex system makes employee mobility more productive by providing robust features that integrate with mobile devices.
Disaster-proof Performance
Our IP Centrex system calls even if there is a service disruption at your office.
Flexible Features for Every Seat
Not every employee needs the same phone features. Choose between standard IP Centrex and full UC to maximize productivity and value.
Get the Benefits of a Managed System
Predictable monthly costs, supplied phone equipment, employee training and business growth are all great reasons to make the switch to our hosted voice system.
Having the right tools is crucial to a productive workday. With a hosted voice solution from Cox Business, your employees can be more productive, with features including:
Auto Attendant
Automatically answers incoming calls and provides callers with options for reaching someone.
Find Me Follow Me
Enables your employees to manage how incoming calls can reach them on their home or mobile phones outside of the office.
Push to Talk
Get the information you need without leaving your desk. Push to Talk sets up intercom service between employees.
MyAccount Access
Manage company-wide calling features online anytime, and provide employees with online access to their own calling features.
By adding Unified Communications to any seat within your organization, you can offer employees additional productivity tools, like the following optional features:
- Make and receive business calls from a smartphone, even extension dialing
- Instant Messaging for quick communication between employees, even while mobile
- Manage calling features from a smartphone, quickly and easily
- See the presence status of other employees before contacting them
Office Anywhere
Our IP Centrex system is cloud-based, letting you bring many "in-office" features with you when you're away from your desk. Stay connected and close deals, even when you're on the go.
Voice Mail to Email
Receive voice mails in your email inbox. Listen to messages via your computer or mobile device. Forward or save messages like an email attachment.
Remote Office
Work from anywhere with the appearance that you're in the office. Display your office phone number from your personal phone to those you call.
Unlimited Long Distance in the U.S.
Our long distance plans include all outbound direct-dialed long distance calls anywhere within the United States.
Unified Communications
Using our smartphone apps, make and receive business calls, instant message and extension dial other employees, all from your smartphone.
By adding Unified Communications to any seat within your organization you can choose from the following optional features for employees that need additional mobility tools:
Mobile Communication App
Available for both iPhone and Android, this app brings puts all the power of your office phone right in your pocket.
Reliable Call Quality
Our Unified Communications supports business phone calls over a data connection or mobile phone line of your smartphone. Our UC apps integrate directly with the mobile phone line ensuring reliable voice quality and reduced mobile data usage.
Personal and Group Instant Messaging
Instantly reach co-workers with vital information, no matter where they are.
Move Calls Between Devices
Seamlessly move an active call between your desk phone and apps without interupting the conversation.
Disaster-proof Performance
It’s not just floods and storms. Unplanned phone outages are due to unintended issues brought about by administrators or developers. Our system is supported with redundant configurations in multiple separate data centers ensuring that we can provide you with reliable voice service are available so your business has no loss in productivity.
Disaster Recovery
Ensure your system remains operational, even during temporary business disruptions, natural disasters or other unexpected events.
Business Continuity
Automatically reroutes calls in the event of emergencies and unforeseen service interruptions at your business location.
Flexible Features for Every Seat
Not every employee needs the same phone features. Start with the base features offered by IP Centrex and add Unified Communications for those employees who need additional productivity features.
Adminstrators can enable and disable features through a simple online interface to maximize productivity and value for every employee.
Auto Attendant
Auto Attendant. Automatically answers incoming calls and provides callers with options for contacting their party.
Find Me Follow Me
Find Me Follow Me. Enables employees to manage the way incoming calls reach them on their home and mobile phones.
Business Continuity
Business Continuity. Automatically reroutes calls in the event of emergencies and unforeseen service interruptions at your business location.
Push to Talk
Push to Talk. Sets up intercom service between employees to enable information sharing with no need to leave the desk.
MyAccount Online Access
MyAccount Online Access. Manage company-wide calling features and provide employees with anytime access to their own calling features.
Remote Office
Remote Office. Works with VoiceManager Toolbar to make and receive business calls on another phone number that can be dialed directly, such as a home or hotel phone.
Voicemail to Email
Voice Mail to Email. Receive voice mail messages in your email inbox. Listen to messages via your computer, phone or mobile device. Forward or save messages just like any other email attachment.
VoiceManager Toolbar
VoiceManager Toolbar. Dial, answer, place callers on hold, transfer calls and even host a conference call from your computer or laptop, without having to touch your phone.
Unlimited Long Distance in U.S.
Unlimited Long Distance in the U.S. Includes all outbound direct-dialed long distance calls anywhere within the United States.
Mobile Unified Communications App
Mobile Unified Communication App. With Unified Communications, smartphone apps for iPhone and Android smartphones puts all the power of your office phone right in your pocket.
Available as part of the Unified Communications feature set.
Personal and Group Instant Messaging
Personal and Group Instant Messaging. With Unified Communications instantly reach co-workers with vital information, no matter where they are.
Available as part of the Unified Communications feature set.
Move Calls Between Devices
Move Calls Between Devices. Seamlessly move an active call between your desk phone and apps without interrupting the conversation.
Available as part of the Unified Communications feature set.
The Complete Phone System Solution
From consultation to implementation, Cox Business IP Centrex is an all-inclusive hosted voice system. We work with you to design the plan that fits the way your business operates. We install equipment and train your employees. We proactively manage the technology, network and phone equipment provided with IP Centrex, including regular system and software updates. And as your business grows, we make it easy to expand capabilities.
Service and Support
Our installation team has set up hundreds of IP Centrex systems all over the country. And with our assurance plan, you’re protected from unexpected repair costs. Our experienced technicians will troubleshoot and resolve any wiring issues that arise.
We Make It Easy
Making the move to maximum productivity doesn’t have to be hard. We can make it as easy as 1-2-3.
Assess
We evaluate your current equipment and infrastructure, gather information about your company’s needs, and design the best system to suit your business.
Install
We install, update and re-wire as needed, then connect state of the art hardware and software.
Get Started
We test all phones, conduct initial training and provide on-going support to make sure everyone is able to access all the features of your new system.
Minimum-term service agreement required. Telephone modem equipment may be required. Telephone modem uses household electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable. For long distance service, Cox must be selected as both primary interexchange carrier and local interexchange carrier. Nationwide long distance minutes apply only to outbound, direct-dialed calls within the United States and to Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands and American Samoa. Early termination of service agreement may result in re-rate of long distance minutes, see service agreement for details. Other restrictions apply. Telephone services are provided by an affiliate of Cox Communications, Inc.
