Business Phone Systems
Business Phone Systems
Cloud-based calling on our business phone systems let you manage your calls from anywhere, on any Internet-enabled device.
Ready to learn how Cox Business can help solve your challenges? Speak with one of our specialized IP Centrex representatives.
Business Phone Plans
Business Phone Plans
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Enter your zip code to see offers
Please call 1-844-898-9018 for more service information in [[udo.zip]] or visit businessservicesconnect.com to find a provider in that market.
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Please reach out to learn more about our business phone systems.
Please reach out to learn more about our business phone systems.
Call To Learn More About Our Flexible Plans
Call To Learn More About Our Flexible Plans
Learn how we can help support your business needs and challenges with a comprehensive plan. Speak to our experts with a dedicated appointment that works for you. We can provide business solutions and help answer any questions.
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Business Phone System Benefits
Business Phone System Benefits
Make sure your customers reach the right person whenever they call with our IP Centrex VoIP solution. This cloud-based business VoIP phone system delivers reliable, business-grade voice service to help you manage your business's call volume effectively and efficiently.
No Upfront Equipment Costs
Tailored Design, Install, and Training
24/7 Customer Support
Sophisticated Routing
Sophisticated Routing
Route callers to the right queue with the right priority, and to the next available agent using Call Center Standard.
Stay Connected, Anywhere
Stay Connected, Anywhere
Access and manage your calls no matter where you are using the UC app on your smartphone, tablet, or desktop.
Advanced Call Center Features
Advanced Call Center Features
Partnering with TalkDesk, a Contact Center as a Service (CCaaS) leader, add advanced call center features, like email, SMS and chat messaging, as well as enhanced call routing and analytics.
Control IT Costs
Control IT Costs
We handle updates, installations, and repairs, allowing your in-house IT staff to focus on other aspects of the business.
No Upfront Equipment Costs
No Upfront Equipment Costs
Leased equipment reduces the cost of adoption and lets you easily upgrade or expand your services as needed.
Managed Design, Install, And Training
Managed Design, Install, And Training
Our team of coordinators and training specialists will work with you to design your phone systems solution and provide training to your team.
Managed Design, Install, And Training
Managed Design, Install, And Training
Our team of coordinators and training specialists will work with you to design your phone systems solution and provide training to your team.
Business Phone System Features
Business Phone System Features
Our business phone systems come with a variety of flexible features to meet your needs.
On-hold Music
On-hold Music
Use music or custom messaging to entertain and educate customers while they are on hold.
Sequential Ring
Sequential Ring
Route customers to your next available phone so you don't miss a call.
Readable Voicemail
Readable Voicemail
No need to constantly dial your voicemail. Quickly and conveniently read transcribed voicemail text.
Call Hold
Call Hold
Place calls on hold without the need for extra phone lines.
Hotelling
Hotelling
Enable employees to share handsets by logging in to make and receive phone calls.
N-Way Calling
N-Way Calling
Conduct calls with up to 15 callers without the need for any special configuration.
Webex
Webex
Streamline your communication and collaboration with one solution tightly integrated with your Cox Business Voice services.
Plus More
Plus More
Continue to enjoy features you'd expect from a standard phone like CallerID, Call Forwarding and Unlimited Long Distance.
How to Choose a Small Business Phone Provider
How to Choose a Small Business Phone Provider
In a world where technology provides significant competitive advantages, it’s important to ensure your business telephone service provides the features and services you need.
What Is VoIP and How Can It Work for Small Business?
What Is VoIP and How Can It Work for Small Business?
Do you need enterprise-level business phone capabilities on a small budget? Taking advantage of VoIP systems for small businesses helps you level up your services.
VoIP Phone Systems
VoIP Phone Systems
Cox Business offers a portfolio of reliable, stylish, easy-to-use business phone systems made specifically for operational efficiency. These intuitive business phone systems deliver advanced features and are designed to improve and simplify communications across your entire company.
The Cisco® MPP Series is a portfolio of reliable, stylish, easy-to-use IP phones made specifically for businesses. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.
Common Features:
HD voice for excellent voice clarity and enhanced speaker quality, even across multiple locations
Full-duplex speakerphone, headset, message waiting, indicator and dynamic soft keys for phone functions
Four (4)-way navigation key that makes using phone options fast and easy
Dedicated buttons for mute, headset, speakerphone, volume, hold, menu settings and voicemail access
Integrated Ethernet port switch
PoE or optional power supply
Cisco MPP 6851
Cisco MPP 6851
Four (4)-line IP Phone
- Ideal to handle low-to-moderate volume of calls.
- Quickly answer and route calls with an optional key expansion module (KEM) capability.
- 3.5-in. monochrome LCD display
- Two (2)-way navigation key
Cisco MPP 8841
Cisco MPP 8841
10-line IP Phone
- Ideal for medium and large businesses that need to speak with multiple customers and employees.
- 5-in. high-resolution Color LCD display
- Four (4)-way navigation key
- No Key Expansion Module (KEM) support
- No Bluetooth headset support
Cisco MPP 8851
Cisco MPP 8851
10-line IP Phone
- Ideal for medium and large businesses that need to speak with multiple customers and employees.
- Quickly answer and route calls with an optional key expansion module (KEM) capability.
- 5-in. high-resolution color LCD display
- Four (4)-way navigation key
- Bluetooth headset support
Poly® VVX® Business Media Phones provide an optimal communication experience for your staff, regardless of company size. By combining Poly’s superior audio technology with innovative industrial designs and user interfaces, these phones simplify your communication process and business workflows to improve productivity.
Common Features:
Poly HD Voice™ technology delivers lifelike voice quality
Integrated Gigabit Ethernet switch port
Poly Acoustic Clarity™ technology provides full-duplex conversations, acoustic echo cancellation and background noise suppression
Any unused line key supports manual speed dial
Poly VVX 150
Poly VVX 150
2-line Business IP Phone
- Ideal for home offices or shared/common areas (lobbies, hallways, or break rooms) that needs simple and reliable phone service.
- 2.5” monochrome backlit display
- Supports 1 IP Centrex Seat
- In-call keys: call transfer and hold
- HD audio
- 2x 10/100 ethernet port
Poly VVX 311
Poly VVX 311
6-line Business Media Phone
- Entry-level phone that’s ideal for low to moderate volume of calls.
- Backlit 8-level grayscale graphical LCD
- Call waiting
- Call transfer
- Local 3-way audio conferencing
- Remove missed call notification
- Do not disturb function
Poly VVX 411
Poly VVX 411
12-line Business Media Phone
- Ideal for medium and large business that need to speak with multiple customers and employees.
- Backlit 3.5” Color LCD
- 12-lines (Programmable Line Keys, On-screen)
Poly VVX 501
Poly VVX 501
12-line Business Media Phone
- Ideal for medium and large business that need to speak with multiple customers and employees.
- 12-lines (programmable line keys, on-screen)
- Gesture-based, multi-touch capable touch screen (for touchscreen phone)
- Screensaver and digital picture frame mode
- Local 3-way audio conferencing
- Dual USB ports
- Up to 24 simultaneous calls
IP Centrex Key Expansion Modules are designed to support front-of-house employees to quickly answer and route calls. While there are some differences, each offers programmable multicolored LED buttons, illuminated line-status, busy lamp field (BLF), digital button labels and call transfer capabilities.
Cisco MPP 6851 KEM
Cisco MPP 6851 KEM
- Monochrome LCD Display
- 14 physical buttons (28 using page keys)
- Digital labels for buttons
- Two (2)-page view via left and right navigation keys
- Illuminated line-status monitoring
- 28* instances of BLF
- Speed Dial and Call Transfer
Cisco MPP 8851 KEM
Cisco MPP 8851 KEM
- Color LCD Display
- 14 physical buttons (28 using page keys)
- Digital labels for buttons
- Two (2)-page view via left and right navigation keys
- Illuminated line-status monitoring
- 28* instances of BLF
- Speed Dial and Call Transfer
Poly VVX Color Key Expansion Module
Poly VVX Color Key Expansion Module
- 28-button LCD display
- Digital labels for buttons
- 3-page view via left and right navigation keys
- Illuminated line-status monitoring
- Up to 30 instances of BLF
- Speed dial and call transfer
- 74 programmable multicolored LED buttons
Panasonic TGP600 Series
Panasonic TGP600 Series
Reliable, stylish, easy-to-use IP cordless phones made specifically for business use. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.
KEY FEATURES
- Supports up to 8 IP Centrex seats
- Add up to 8 cordless handsets
- Color screen
- Optional repeater available
SoundStation 5000
SoundStation 5000
The Poly SoundStation IP 5000 is ideal for smaller conference rooms. Its microphone picks up voices up to 7 feet away, and its compact footprint is designed for executive offices and smaller conference rooms with up to 6 participants.
SoundStation 6000
SoundStation 6000
The Poly SoundStation IP 6000 is ideal for midsize rooms. Its microphone picks up voices up to 12 feet away, and its footprint is designed for executive offices and smaller conference rooms with up to 6 participants.
Poly OBi302
Poly OBi302
This device allows customers to connect their non-IP phones like an analog phone or fax machine directly into their IP Centrex configuration.
KEY FEATURES
- Two analog ports available for up to two IP Centrex seats
- Supports ringdown feature for both hotline and warmline configurations
- Designed for adapting analog phone to an IP Centrex seat
Customer Success Stories
Customer Success Stories
"For us it's all about connections. Cox Business helps us make those connections."
Learn how Cox Business is helping the Oklahoma Humane Society:
- Connecting adopters and fosters
- Staying connected internally
- Engaging with donors and the community
"Cox Business Systems have been a winning combination"
Learn how Cox Business is helping Nelson Mazda and Nissan:
- Provide seamless integration with all services
- Staying connected with team members and customers
- Improves customer experience
Business Phone FAQs
Business Phone FAQs
What Is IP Centrex?
What Is IP Centrex?
Cox IP Centrex is a cloud-based business VoIP phone system. This reliable, business-grade voice service is designed to help manage your business communications for the best customer experience and employee productivity.
How Much Are Cox Business VoIP Plans?
How Much Are Cox Business VoIP Plans?
IP Centrex hosted VoIP lets you design a plan that’s the right fit for your business. Choose from a variety of enhanced features and solutions to get your system up and running. Contact one of our Cox Business representatives to customize your plan and ask about pricing.
What Is VoIP?
What Is VoIP?
VoIP is a cloud-based technology that allows businesses to place calls over an Internet connection, helping enable a remote workforce. It offers enhanced features not available with traditional phone systems, such as call routing, auto attendants, caller ID and more. Businesses with VoIP services are able to connect with their customers from virtually anywhere.
Is Cox Business VoIP Available in My Area?
Is Cox Business VoIP Available in My Area?
Check online or speak with one of our Cox Business representatives to learn whether Cox Business VoIP plans are offered in your area. You can also ask about our business phone plans and pricing.
What Are Cloud Phone Systems?
What Are Cloud Phone Systems?
Cloud phone systems, like Cox Business Voice with Cisco Webex, allow you to make calls over an Internet connection. Cox offers fully managed cloud phone systems that free your internal IT staff from having to deal with updates, installations and repairs. Moreover, our cloud phone systems make it possible for your employees to manage calls from virtually anywhere via any device.
Get Business Phone Systems
Get Business Phone Systems
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- Learn about your business needs and challenges.
- Provide a comprehensive plan on how we can help your business.
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†Visa prepaid card available with qualifying new services ordered and activated between 9/17/22 and 3/31/23 with min. 12 months contract. Must mention "reward promo" when placing order. Account must remain active, be in good standing, and retain all services for a min. of 30 days after install. Online redemption required by 4/30/23 and must follow instructions rec'd after service activation. Limit one card per customer. Allow 15 days after redemption for delivery. Cox reserves the right to withhold the issuance of any prepaid card in the event Cox reasonably determines there is fraud associated with the account. Card is issued by MetaBank®️, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Other restrictions apply.
