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Business Phone Systems

Cloud-based calling on our business phone systems let you manage your calls from anywhere, on any Internet-enabled device.

Ready to learn how Cox Business can help solve your challenges? Speak with one of our specialized IP Centrex representatives.

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Voice packages starting as low as $19/month

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Business Phone Plans

Thank you for being a valued Cox Business customer.
Contact us for special offers available!

<<Be sure to add alt text here>>

Call Us

Call us to order new service, ask questions about a pending order, or upgrade your service.

Mon - Fri, 8am - 11pm ET
Sat, 10am - 7pm ET
Sun, 11am - 4pm ET

1-866-961-0473

<<Be sure to add alt text here>>

Chat With Us

Chat with an agent about special offers.

 

Sales: Mon – Fri, 8am - 11pm ET
Sat, 11am - 4pm ET
Sun, 11am - 4pm ET

 

 

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Let Us Reach Out

Click the link below to share your contact information. We will reach out with recommendations within the next business day.

 

 

Business Phone System Benefits

Make sure your customers reach the right person whenever they call with our IP Centrex VoIP solution. This cloud-based business VoIP phone system delivers reliable, business-grade voice service to help you manage your business's call volume effectively and efficiently.

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No Upfront Equipment Costs

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Tailored Design, Install, and Training

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24/7 Customer Support

Sophisticated Routing

Route callers to the right queue with the right priority, and to the next available agent using Call Center Standard.

Stay Connected, Anywhere

Access and manage your calls no matter where you are using the UC app on your smartphone, tablet, or desktop.

Tailored Plans

We'll help you design a scalable plan for now and in the future—from startup-sized solutions to comprehensive corporate systems.

Control IT Costs

We handle updates, installations, and repairs, allowing your in-house IT staff to focus on other aspects of the business.

No Upfront Equipment Costs

Leased equipment reduces the cost of adoption and lets you easily upgrade or expand your services as needed.

Managed Design, Install, And Training

Our team of coordinators and training specialists will work with you to design your phone systems solution and provide training to your team.

Business Phone System Features

Our business phone systems come with a variety of flexible features to meet your needs.

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On-hold Music

Use music or custom messaging to entertain and educate customers while they are on hold.

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Sequential Ring

Route customers to your next available phone so you don't miss a call.

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Readable Voicemail

No need to constantly dial your voicemail. Quickly and conveniently read transcribed voicemail text.

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Call Hold

Place calls on hold without the need for extra phone lines.

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Hotelling

Enable employees to share handsets by logging in to make and receive phone calls.

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N-Way Calling

Conduct calls with up to 15 callers without the need for any special configuration.

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Cisco Webex

Streamline your communication and collaboration with one solution tightly integrated with your Cox Business Voice services.

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Plus More

Continue to enjoy features you'd expect from a standard phone like CallerID, Call Forwarding and Unlimited Long Distance.

How to Choose a Small Business Phone Provider

In a world where technology provides significant competitive advantages, it’s important to ensure your business telephone service provides the features and services you need.

What Is VoIP and How Can It Work for Small Business?

Do you need enterprise-level business phone capabilities on a small budget?  Taking advantage of VoIP systems for small businesses helps you level up your services.

Business Phone Seats

You deserve better than a “one-size-fits-all” business phone system. IP Centrex hosted VoIP lets you design a plan that’s built around your business — from lightweight startup solutions to comprehensive corporate systems and everything in between.

Mobile Seat

Select Seat

Professional Seat

Cisco Webex

Included
Included
Included

Phone Number and Extension

Included
Included
Included

Enhanced Calling Features

Included
Included
Included

Voicemail

Included
Included
Included

All Add-Ons Available

Included

Call Center Standard Agent/Supervisor

Optional

Optional

Receptionist Console/Queuing

Optional

Optional

IP Phone

Optional

Optional

Dedicated Network Connection

Included

Professional Installation**

Included

On-Site Support**

Included

**Limited service area

VoIP Phone Systems

Cox Business offers a portfolio of reliable, stylish, easy-to-use business phone systems made specifically for operational efficiency. These intuitive business phone systems deliver advanced features and are designed to improve and simplify communications across your entire company.

The Cisco® MPP Series is a portfolio of reliable, stylish, easy-to-use IP phones made specifically for businesses. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.

Common Features:

HD voice for excellent voice clarity and enhanced speaker quality, even across multiple locations

Full-duplex speakerphone, headset, message waiting, indicator and dynamic soft keys for phone functions

Four (4)-way navigation key that makes using phone options fast and easy

Dedicated buttons for mute, headset, speakerphone, volume, hold, menu settings and voicemail access

Integrated Ethernet port switch

PoE or optional power supply

Cisco MPP 6851

Cisco MPP 6851

Four (4)-line IP Phone

 

  • Ideal to handle low-to-moderate volume of calls.
  • Quickly answer and route calls with an optional key expansion module (KEM) capability.
  • 3.5-in. monochrome LCD display
  • Two (2)-way navigation key
Cisco MPP 8841

Cisco MPP 8841

10-line IP Phone

 

  • Ideal for medium and large businesses that need to speak with multiple customers and employees.
  • 5-in. high-resolution Color LCD display
  • Four (4)-way navigation key
  • No Key Expansion Module (KEM) support
  • No Bluetooth headset support
Cisco MPP 8851

Cisco MPP 8851

10-line IP Phone

 

  • Ideal for medium and large businesses that need to speak with multiple customers and employees.
  • Quickly answer and route calls with an optional key expansion module (KEM) capability.
  • 5-in. high-resolution color LCD display
  • Four (4)-way navigation key
  • Bluetooth headset support

Poly® VVX® Business Media Phones provide an optimal communication experience for your staff, regardless of company size. By combining Poly’s superior audio technology with innovative industrial designs and user interfaces, these phones simplify your communication process and business workflows to improve productivity.

Common Features:

Poly HD Voice technology delivers lifelike voice quality

Integrated Gigabit Ethernet switch port

Poly Acoustic Clarity technology provides full-duplex conversations, acoustic echo cancellation and background noise suppression

Any unused line key supports manual speed dial

Polycom VVX 150 phone

Poly VVX 150

2-line Business IP Phone

 

  • Ideal for home offices or shared/common areas (lobbies, hallways, or break rooms) that needs simple and reliable phone service.
  • 2.5” monochrome backlit display
  • Supports 1 IP Centrex Seat
  • In-call keys: call transfer and hold
  • HD audio
  • 2x 10/100 ethernet port
Polycom VVX 311 Phone

Poly VVX 311

6-line Business Media Phone

 

  • Entry-level phone that’s ideal for low to moderate volume of calls.
  • Backlit 8-level grayscale graphical LCD
  • Call waiting
  • Call transfer
  • Local 3-way audio conferencing
  • Remove missed call notification
  • Do not disturb function
Polycom VVX 411 phone

Poly VVX 411

12-line Business Media Phone

 

  • Ideal for medium and large business that need to speak with multiple customers and employees.
  • Backlit 3.5” Color LCD
  • 12-lines (Programmable Line Keys, On-screen)
Polycom VVX 501 Phone

Poly VVX 501

12-line Business Media Phone

 

  • Ideal for medium and large business that need to speak with multiple customers and employees.
  • 12-lines (programmable line keys, on-screen)
  • Gesture-based, multi-touch capable touch screen (for touchscreen phone)
  • Screensaver and digital picture frame mode
  • Local 3-way audio conferencing
  • Dual USB ports
  • Up to 24 simultaneous calls

IP Centrex Key Expansion Modules are designed to support front-of-house employees to quickly answer and route calls. While there are some differences, each offers programmable multicolored LED buttons, illuminated line-status, busy lamp field (BLF), digital button labels and call transfer capabilities.

Cisco MPP 6851 Key expansion module

Cisco MPP 6851 KEM

  • Monochrome LCD Display
  • 14 physical buttons (28 using page keys)
  • Digital labels for buttons
  • Two (2)-page view via left and right navigation keys
  • Illuminated line-status monitoring
  • 28* instances of BLF
  • Speed Dial and Call Transfer
Cisco MPP 8851 Key expansion module

Cisco MPP 8851 KEM

  • Color LCD Display
  • 14 physical buttons (28 using page keys)
  • Digital labels for buttons
  • Two (2)-page view via left and right navigation keys
  • Illuminated line-status monitoring
  • 28* instances of BLF
  • Speed Dial and Call Transfer
Polycom VVX Expansion Module

Poly VVX Color Key Expansion Module

  • 28-button LCD display
  • Digital labels for buttons
  • 3-page view via left and right navigation keys
  • Illuminated line-status monitoring
  • Up to 30 instances of BLF
  • Speed dial and call transfer
  • 74 programmable multicolored LED buttons
Panasonic TGP600 Series

Panasonic TGP600 Series

Reliable, stylish, easy-to-use IP cordless phones made specifically for business use. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.

 

KEY FEATURES

  • Supports up to 8 IP Centrex seats
  • Add up to 8 cordless handsets
  • Color screen
  • Optional repeater available
SoundStation 5000

SoundStation 5000

The Poly SoundStation IP 5000 is ideal for smaller conference rooms. Its microphone picks up voices up to 7 feet away, and its compact footprint is designed for executive offices and smaller conference rooms with up to 6 participants.

SoundStation 6000

SoundStation 6000

The Poly SoundStation IP 6000 is ideal for midsize rooms. Its microphone picks up voices up to 12 feet away, and its footprint is designed for executive offices and smaller conference rooms with up to 6 participants.

Customer Success Stories

"For us it's all about connections. Cox Business helps us make those connections."

Learn how Cox Business is helping the Oklahoma Humane Society:

  • Connecting adopters and fosters
  • Staying connected internally
  • Engaging with donors and the community

"Cox Business Systems have been a winning combination"

Learn how Cox Business is helping Nelson Mazda and Nissan:

  • Provide seamless integration with all services
  • Staying connected with team members and customers
  • Improves customer experience  

Get Business Phone Systems

Let's build the best plan for your business.

Within the next business day we'll reach out to:

  • Learn about your business needs and challenges.
  • Provide a comprehensive plan on how we can help your business.
  • Share our contact information, giving you time to research other options.
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†Visa prepaid card available with qualifying new services ordered and activated between 9/1/21 and 12/31/21 with min. 12 months contract. Must mention "reward promo" when placing order. Account must remain active, be in good standing, and retain all services for a min. of 30 days after install. Online redemption required by 1/31/22 and must follow instructions rec'd after service activation. Limit one card per customer. Allow 15 days after redemption for delivery. Card is issued by MetaBank®️, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Other restrictions apply.