KEY DOCUMENT: Alarm Registration Ordinances and Permit Documents
Cox Business Support
Business Security Solutions Support
Cox Business Support
Business Security Solutions Support
KEY DOCUMENT: Preventing False Alarms
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Business Security Solutions Support Articles
Business Security Solutions Support Articles
Learn how to add, edit, or delete keypad codes in your subscriber portal, mobile app, and touchscreen.
Learn how to rearrange cards on the home page in the subscriber portal and mobile app to fit the needs of your business.
Setting Video Motion Detection for Your Security Solutions System Setting Video Motion Detection for Your Security Solutions System
View the best practices and steps on configuring video motion detection for the Surveillance System.
Configuring Access Sound Settings on the Security Solutions Touchscreen Configuring Access Sound Settings on the Security Solutions Touchscreen
Learn how to set a variety of door and window alert sounds from the Touchscreen.
Learn About the User Orientation Period After Installation of Cox Business Security Solutions Learn About the User Orientation Period After Installation of Cox Business Security Solutions
See details about the initial test period after a newly installed Cox Business Security Solutions System.
Use the Extended Range Key Fob With the Cox Business Security System Use the Extended Range Key Fob With the Cox Business Security System
Learn how to use the Extended Range Key Fob with Cox Business Security Solutions.
Learn how to create or edit your alarm notifications in the subscriber portal or mobile app to alert you and other users if there has been an alarm ev... read more
Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions
Find and print your Cox Business Security Solutions ordinance and permit documentation.
Change the Business Security Solutions Verbal Passcode / Secret Word Change the Business Security Solutions Verbal Passcode / Secret Word
Learn the steps to change your secret word / verbal passcode in the Security Solutions subscriber portal and mobile app.
Manage Account Information in the Detection Subscriber Portal Manage Account Information in the Detection Subscriber Portal
Learn how to change your username, password, secret word or update your alarm permit number in the detection subscriber portal.
Setting a Lighting Device Schedule in Your Security Solutions Subscriber Portal Setting a Lighting Device Schedule in Your Security Solutions Subscriber Portal
Learn how to create an automatic schedule for your Security Solutions lighting device.
Learn how to rename sensors for your Security Solutions system.
Learn about security zones for your Security Solutions service and how to manage them.
Learn how to manage your videos in the Security Solutions system.
Requesting an Alarm Monitoring Certificate in the Detection Subscriber Portal Requesting an Alarm Monitoring Certificate in the Detection Subscriber Portal
View the steps to request your proof of Alarm Monitoring Certificate in the detection subscriber portal.
Learn how to adjust the temperature and monitor your settings for the Security Solutions thermostat.
Setting Up Event Rules in the Surveillance Application Setting Up Event Rules in the Surveillance Application
Use these instructions to create rules for actions or notifications in your Cox Business Surveillance system.
Replacing thermostat batteries is important to maintain your heating and cooling system. Learn how to replace the batteries in your thermostat.
Create or Edit a Disarming Notification in Your Security Solutions System Create or Edit a Disarming Notification in Your Security Solutions System
Learn how to create or edit disarming notifications in the subscriber portal and the mobile app of your Security Solutions system.
Viewing Security Solutions Detection System Activity Viewing Security Solutions Detection System Activity
Learn how to view your system activity with the detection subscriber portal or mobile app.
You are encouraged get an annual maintenance inspection of the Cox Business Security Solutions Detection system annually.
Learn how to create or modify rules for your Security Solutions service in the detection subscriber portal or mobile app.
Managing Notifications for the Security Solutions System Managing Notifications for the Security Solutions System
Learn the different types of notifications you can create in your Business Security Solutions system.
Logging into the Security Solutions Surveillance Application Logging into the Security Solutions Surveillance Application
Learn how to log into the Cox Business Security Solutions Surveillance Application.
Learn how to sign in and navigate the Cox Business Security Solutions detection mobile app.
Security Solutions Supported Browsers and Device Platforms Security Solutions Supported Browsers and Device Platforms
Learn what operating systems and browsers are required for the Business Security Solutions mobile app and subscriber portal.
Change the Detection System Duress Code Using the Touchscreen Change the Detection System Duress Code Using the Touchscreen
Learn how to change your duress code for your Security Solutions detection system on the touchscreen.
Manage the Settings on Your Security System Touchscreen Manage the Settings on Your Security System Touchscreen
Learn how to manage the settings for your Security Solutions detection system on the touchscreen.
Learn how to create scenes in the subscriber portal and mobile app for your Security Solutions system.
Preventing False Alarms Using the Security Solutions Detection System Preventing False Alarms Using the Security Solutions Detection System
Learn the different ways to prevent false alarms on your detection system.
Accessing Your Security Solutions System Through MyAccount Accessing Your Security Solutions System Through MyAccount
Learn how to login and access your Cox Business Security Solutions through Cox Business MyAccount.
Manage Account Information in the Detection Mobile App Manage Account Information in the Detection Mobile App
Learn how to change your username and password, update your secret word or alarm permit number in the Security Solutions detection mobile app.
Learn how to install the Surveillance Mobile App on your tablets and mobile phones for your Cox Business Security Solutions service.
Generate Reports From Your Security Solutions System Generate Reports From Your Security Solutions System
Learn the different types of reporting and how to create and edit them.
Learn how to download and install your detection mobile app for Business Security Solutions.
Manage Contacts for Your Security Solutions Service Manage Contacts for Your Security Solutions Service
Learn how manage your emergency contacts for your Security Solutions detection service
Learn how to manage recording schedules in the Security Solutions system.
Cox Business Security Solutions Internet Service Provider Requirements Cox Business Security Solutions Internet Service Provider Requirements
View the third-party internet requirements for Cox Business Security Solutions services
Creating Customized Layouts in the Security Solutions Surveillance System Creating Customized Layouts in the Security Solutions Surveillance System
Create unique views in the Surveillance system for Cox Business Security Solutions.
Viewing the Arms/Disarms report in the Subscriber Portal Viewing the Arms/Disarms report in the Subscriber Portal
Learn how to see when your system has been armed and disarmed using the subscriber portal.
Changing the Duress Code in the Security Solutions Detection System Changing the Duress Code in the Security Solutions Detection System
Learn the function of the duress code and how to change the code in the detection subscriber portal, mobile app, and touchscreen.
Learn how to create or edit rules from your subscriber portal.
Logging In to Your Cox Business Security Services Mobile App Logging In to Your Cox Business Security Services Mobile App
View the steps to log in to your security services on the mobile app.
Changing User Passwords in the Surveillance Application Changing User Passwords in the Surveillance Application
Use these steps to change user passwords for the surveillance app on your Cox Business Security Solutions service.
Create or Edit an Arming Notification for Your Security Solutions System Create or Edit an Arming Notification for Your Security Solutions System
Learn how to create and edit Arming Supervision notification alerts in the subscriber portal and the mobile app.
Learn about the armed modes and how to arm and disarm your Security Solutions detection system.
Downloading Your Cox Business Security Services Mobile App Downloading Your Cox Business Security Services Mobile App
Learn how to download and install your mobile app for Business Security Services.
Renaming the Cameras in the Security Solutions Surveillance Application Renaming the Cameras in the Security Solutions Surveillance Application
Learn the process to rename the surveillance cameras.
Adjusting Camera Motion Sensitivity With the Security Solutions Surveillance Application Adjusting Camera Motion Sensitivity With the Security Solutions Surveillance Application
Learn to adjust and change the motion sensitivity for Security Solutions cameras.
