KEY DOCUMENT: Alarm Registration Ordinances and Permit Documents
Cox Business Support
Business Security Solutions Support
Cox Business Support
Business Security Solutions Support
KEY DOCUMENT: Preventing False Alarms
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Business Security Solutions Support Articles
Business Security Solutions Support Articles
Learn how to add, edit, and remove security users and permission levels in MyAccount for your Security Solutions service.
Manage Keypad Codes for the Detection System | Cox Business Manage Keypad Codes for the Detection System | Cox Business
Learn how to add, edit, or delete keypad codes in your subscriber portal, mobile app, and touchscreen.
Customize Your Security Solutions Home Page | Cox Business Customize Your Security Solutions Home Page | Cox Business
Learn how to rearrange cards on the home page in the subscriber portal and mobile app to fit the needs of your business.
Setting Video Motion Detection for Your Security Solutions System | Cox Business Setting Video Motion Detection for Your Security Solutions System | Cox Business
View the best practices and steps on configuring video motion detection for the Surveillance System.
Testing Your Cox Business Security Solutions Detection System | Cox Business Testing Your Cox Business Security Solutions Detection System | Cox Business
Learn how to test your Cox Business Security Solutions Detection system to ensure that your Detection system is working as intended.
Configuring Access Sound Settings on the Security Solutions Touchscreen | Cox Business Configuring Access Sound Settings on the Security Solutions Touchscreen | Cox Business
Learn how to set a variety of door and window alert sounds from the Touchscreen.
Using the Cox Business Security Solutions Mobile App on Apple Watch | Cox Business Using the Cox Business Security Solutions Mobile App on Apple Watch | Cox Business
Learn how to use the Cox Business Security Solutions (CBSS) app on Apple Watch to arm or disarm your detection system, control your lights and thermos... read more
Viewing Cox Business Security Solutions Cameras on a TV or Monitor | Cox Business Viewing Cox Business Security Solutions Cameras on a TV or Monitor | Cox Business
Learn how to set up a TV or monitor to show the feed from the Network Video Recorder
Learn About the User Orientation Period After Installation of Cox Business Security Solutions | Cox Business Learn About the User Orientation Period After Installation of Cox Business Security Solutions | Cox Business
See details about the initial test period after a newly installed Cox Business Security Solutions System.
Use the Extended Range Key Fob With the Cox Business Security System | Cox Business Use the Extended Range Key Fob With the Cox Business Security System | Cox Business
Learn how to use the Extended Range Key Fob with Cox Business Security Solutions.
Create or Edit an Alarm Notification | Cox Business Create or Edit an Alarm Notification | Cox Business
Learn how to create or edit your alarm notifications in the subscriber portal or mobile app to alert you and other users if there has been an alarm ev... read more
Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions | Cox Business Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions | Cox Business
Find and print your Cox Business Security Solutions ordinance and permit documentation.
Change the Business Security Solutions Verbal Passcode / Secret Word | Cox Business Change the Business Security Solutions Verbal Passcode / Secret Word | Cox Business
Learn the steps to change your secret word / verbal passcode in the Security Solutions subscriber portal and mobile app.
Manage Account Information in the Detection Subscriber Portal | Cox Business Manage Account Information in the Detection Subscriber Portal | Cox Business
Learn how to change your username, password, secret word or update your alarm permit number in the detection subscriber portal.
Setting a Lighting Device Schedule in Your Security Solutions Subscriber Portal | Cox Business Setting a Lighting Device Schedule in Your Security Solutions Subscriber Portal | Cox Business
Learn how to create an automatic schedule for your Security Solutions lighting device.
Renaming a Sensor in Your Subscriber Portal | Cox Business Renaming a Sensor in Your Subscriber Portal | Cox Business
Learn how to rename sensors for your Security Solutions system.
Manage Security Zones for the Detection System | Cox Business Manage Security Zones for the Detection System | Cox Business
Learn about security zones for your Security Solutions service and how to manage them.
Manage Video for the Security Solutions System | Cox Business Manage Video for the Security Solutions System | Cox Business
Learn how to manage your videos in the Security Solutions system.
Requesting an Alarm Monitoring Certificate in the Detection Subscriber Portal | Cox Business Requesting an Alarm Monitoring Certificate in the Detection Subscriber Portal | Cox Business
View the steps to request your proof of Alarm Monitoring Certificate in the detection subscriber portal.
Manage the Security Solutions Thermostat | Cox Business Manage the Security Solutions Thermostat | Cox Business
Learn how to adjust the temperature and monitor your settings for the Security Solutions thermostat.
Setting Up Event Rules in the Surveillance Application | Cox Business Setting Up Event Rules in the Surveillance Application | Cox Business
Use these instructions to create rules for actions or notifications in your Cox Business Surveillance system.
Replacing thermostat batteries is important to maintain your heating and cooling system. Learn how to replace the batteries in your thermostat.
Create or Edit a Disarming Notification in Your Security Solutions System | Cox Business Create or Edit a Disarming Notification in Your Security Solutions System | Cox Business
Learn how to create or edit disarming notifications in the subscriber portal and the mobile app of your Security Solutions system.
Viewing Security Solutions Detection System Activity | Cox Business Viewing Security Solutions Detection System Activity | Cox Business
Learn how to view your system activity with the detection subscriber portal or mobile app.
Annual Inspection for Your Detection System | Cox Business Annual Inspection for Your Detection System | Cox Business
You are encouraged get an annual maintenance inspection of the Cox Business Security Solutions Detection system annually.
Turning Off Voice Prompts From the Touchscreen | Cox Business Turning Off Voice Prompts From the Touchscreen | Cox Business
Learn how to turn off the voice prompts in the Cox Business Security Solutions touchscreen to hear a chime instead of the voice prompt.
Learn how to create or modify rules for your Security Solutions service in the detection subscriber portal or mobile app.
Managing Notifications for the Security Solutions System | Cox Business Managing Notifications for the Security Solutions System | Cox Business
Learn the different types of notifications you can create in your Business Security Solutions system.
Logging into the Security Solutions Surveillance Application | Cox Business Logging into the Security Solutions Surveillance Application | Cox Business
Learn how to log into the Cox Business Security Solutions Surveillance Application.
Access and Use the Detection Mobile App | Cox Business Access and Use the Detection Mobile App | Cox Business
Learn how to sign in and navigate the Cox Business Security Solutions detection mobile app.
Security Solutions Supported Browsers and Device Platforms | Cox Business Security Solutions Supported Browsers and Device Platforms | Cox Business
Learn what operating systems and browsers are required for the Business Security Solutions mobile app and subscriber portal.
Change the Detection System Duress Code Using the Touchscreen | Cox Business Change the Detection System Duress Code Using the Touchscreen | Cox Business
Learn how to change your duress code for your Security Solutions detection system on the touchscreen.
Installing the Digital Watchdog App for Computer | Cox Business Installing the Digital Watchdog App for Computer | Cox Business
Learn how to install the Surveillance App on your Windows or Mac OS for your Cox Business Security Solutions service.
Manage the Settings on Your Security System Touchscreen | Cox Business Manage the Settings on Your Security System Touchscreen | Cox Business
Learn how to manage the settings for your Security Solutions detection system on the touchscreen.
Create Scenes for Your Security Solutions System | Cox Business Create Scenes for Your Security Solutions System | Cox Business
Learn how to create scenes in the subscriber portal and mobile app for your Security Solutions system.
Preventing False Alarms Using the Security Solutions Detection System | Cox Business Preventing False Alarms Using the Security Solutions Detection System | Cox Business
Learn the different ways to prevent false alarms on your detection system.
Adding Permit Information for Security Solutions in MyAccount | Cox Business Adding Permit Information for Security Solutions in MyAccount | Cox Business
Learn how to add your permit information for your Security Solutions service using MyAccount.
Creating Panel User Using the Cox Business Security Solutions Mobile App | Cox Business Creating Panel User Using the Cox Business Security Solutions Mobile App | Cox Business
See instructions for adding new Panel Code Users through the Cox Business Security Solutions (CBSS) Mobile App.
Accessing Your Security Solutions System Through MyAccount | Cox Business Accessing Your Security Solutions System Through MyAccount | Cox Business
Learn how to login and access your Cox Business Security Solutions through Cox Business MyAccount.
Manage Account Information in the Detection Mobile App | Cox Business Manage Account Information in the Detection Mobile App | Cox Business
Learn how to change your username and password, update your secret word or alarm permit number in the Security Solutions detection mobile app.
Installing the Surveillance Mobile App | Cox Business Installing the Surveillance Mobile App | Cox Business
Learn how to install the Surveillance Mobile App on your tablets and mobile phones for your Cox Business Security Solutions service.
Generate Reports From Your Security Solutions System | Cox Business Generate Reports From Your Security Solutions System | Cox Business
Learn the different types of reporting and how to create and edit them.
Download and Install the Detection Mobile App | Cox Business Download and Install the Detection Mobile App | Cox Business
Learn how to download and install your detection mobile app for Business Security Solutions.
Printing an Alarm Monitoring Certificate in MyAccount | Cox Business Printing an Alarm Monitoring Certificate in MyAccount | Cox Business
View the steps to print your proof of Alarm Monitoring Certificate in MyAccount.
Manage Contacts for Your Security Solutions Service | Cox Business Manage Contacts for Your Security Solutions Service | Cox Business
Learn how manage your emergency contacts for your Security Solutions detection service
Manage Security Solutions Recording Schedules | Cox Business Manage Security Solutions Recording Schedules | Cox Business
Learn how to manage recording schedules in the Security Solutions system.
Cox Business Security Solutions Internet Service Provider Requirements | Cox Business Cox Business Security Solutions Internet Service Provider Requirements | Cox Business
View the third-party internet requirements for Cox Business Security Solutions services
Creating Customized Layouts in the Security Solutions Surveillance System | Cox Business Creating Customized Layouts in the Security Solutions Surveillance System | Cox Business
Create unique views in the Surveillance system for Cox Business Security Solutions.
Viewing the Arms/Disarms report in the Subscriber Portal | Cox Business Viewing the Arms/Disarms report in the Subscriber Portal | Cox Business
Learn how to see when your system has been armed and disarmed using the subscriber portal.
Changing the Duress Code in the Security Solutions Detection System | Cox Business Changing the Duress Code in the Security Solutions Detection System | Cox Business
Learn the function of the duress code and how to change the code in the detection subscriber portal, mobile app, and touchscreen.
Creating Rules in Your Subscriber Portal | Cox Business Creating Rules in Your Subscriber Portal | Cox Business
Learn how to create or edit rules from your subscriber portal.
Logging In to Your Cox Business Security Services Mobile App | Cox Business Logging In to Your Cox Business Security Services Mobile App | Cox Business
View the steps to log in to your security services on the mobile app.
Changing User Passwords in the Surveillance Application | Cox Business Changing User Passwords in the Surveillance Application | Cox Business
Use these steps to change user passwords for the surveillance app on your Cox Business Security Solutions service.
Create or Edit an Arming Notification for Your Security Solutions System | Cox Business Create or Edit an Arming Notification for Your Security Solutions System | Cox Business
Learn how to create and edit Arming Supervision notification alerts in the subscriber portal and the mobile app.
Arm and Disarm Your Detection System | Cox Business Arm and Disarm Your Detection System | Cox Business
Learn about the armed modes and how to arm and disarm your Security Solutions detection system.
Downloading Your Cox Business Security Services Mobile App | Cox Business Downloading Your Cox Business Security Services Mobile App | Cox Business
Learn how to download and install your mobile app for Business Security Services.
Renaming the Cameras in the Security Solutions Surveillance Application | Cox Business Renaming the Cameras in the Security Solutions Surveillance Application | Cox Business
Learn the process to rename the surveillance cameras.
Adjusting Camera Motion Sensitivity With the Security Solutions Surveillance Application | Cox Business Adjusting Camera Motion Sensitivity With the Security Solutions Surveillance Application | Cox Business
Learn to adjust and change the motion sensitivity for Security Solutions cameras.
Customizing Your Detection Subscriber Portal and Mobile App Customizing Your Detection Subscriber Portal and Mobile App
Learn how to customize your Security Solutions detection subscriber portal and mobile app layouts.
Learn how to customize your Security Solutions detection subscriber portal.
Locating the Help Content in the Surveillance Application Locating the Help Content in the Surveillance Application
Learn where to access the information to help you use the Surveillance application for your Cox Business Security Solutions service.
