Allow or Block Incoming Calls With Selective Call Rules Online

The Selective Call Rules give you the option to set guidelines that allow or block different types of incoming calls.

• Callers that are blocked due to a Selective Call Rule hear an announcement informing them that the number they have dialed is not receiving calls at this time.
• The ability to make outbound calls is not impacted by a Selective Call Rule.
• If you don't have access online, you can use access codes to activate anonymous call rejection and selective call rejection. Refer to VoiceManager and IP Centrex Feature Access Codes for more information.

Establishing Rules for Different Call Types

Use the following overview when creating or managing a rule to accept or block incoming calls.

• You can create a daily or holiday schedule that tells the system when to enforce a Selective Call Rule.
• The following are the different types of calls that can be accepted or blocked.
  • All incoming call
  • Calls identified as private, unavailable, or anonymous.
  • Calls from a specific phone number. You can accept or block up to 12 phone numbers for each rule.

Use the following process to create or manage your Selective Call Rules.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Voice icon.



Note: If the icon does not display, then click the arrow to view other available options.

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

• If yes, then continue to the next step.
• If no, then proceed to step 6 for changing your call settings.

Click the arrow to expand the User & System Management section and complete the following.

1. Click User Feature Settings.
   
   
   
   
2. Locate the number you are modifying and click Edit.
   
   

Click the arrow to expand the Call Settings section, then click Calling Line ID.
 

From the Calling Line ID page, complete the following.

1. Update your incoming and outgoing calling line ID settings.
2. Click Save.
   
   
    
3. Click the back arrow to return to the Business Voice page.

Click the arrow to expand the Call Settings section, then click Robocall Protect.
 

From the Robocall Protect window, scroll down to the Call Acceptance and Rejection section to create or manage your incoming call settings.
 

If you are…	Then…
Blocking anonymous or unidentified callers	In the On column for Anonymous Calls, click the toggle to activate or deactivate the rule. The Your settings were saved successfully pop-up window displays. All steps complete. Note: The Anonymous Calls rule is created by the system and cannot be deleted.
Creating a new rule to block inbound calls from private, unavailable, or specific numbers	Click Add Selective Call Rule and continue to the next step.
Managing an existing Selective Call Rule	In the On column, click the toggle to activate or deactivate the rule. The Your settings were saved successfully pop-up window displays. All steps complete.   Click the Trash Can icon to permanently remove a rule. A confirmation pop-up window displays, click Delete to remove the rule. The Your Selective Call Rule was deleted successfully pop-up window displays. All steps complete.   Click the Pencil icon and continue to the next step to make changes to a rule.

From the Selective Call Rule window, complete the following.

1. In the Description field, enter a brief title for the rule.
2. In the Action field, click one of the following to establish the rule.
   • Accept Call to allow inbound call
   • Reject Call to block an inbound call
3. In the When Receiving Calls From drop-down menu, select one of the following options based on the type of phone number and action.
   • Any Phone Number - to allow or block all incoming calls and proceed to step 12.
   • Specific Phone Numbers - to allow or block calls from private, unavailable, or a specific phone number and continue to the next step.

Complete the following to initiate the rule for the Specific Phone Number based on the call type.

• Click to check the box for Any Private Number to allow or block all incoming calls identified as private numbers.
• Click to check the box for Any Unavailable Number to allow or block all incoming calls identified as unavailable.
• Click the Add Another Number link to open a new field to add a specific phone number to block or allow.
  
  Note: To add up to 11 additional phone numbers, click Add Another Number and enter the number in the new field.

Use the following optional features to set a schedule that enforces the established Selective Call Rules.

• In the During Regular Schedule dropdown menu, select a schedule to enforce a rule during your defined business hours.
• In the During Holiday Schedule dropdown menu, select a holiday schedule to ensure a rule during your defined holiday hours.
  
  
  
  Note: Use the Add a Regular Schedule and Add a Holiday Schedule links to create a schedule.

Click Save.