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Business Voice Calling Support

Troubleshoot calling features like international dialing and anonymous call rejection as well as issues with your hardware like phone not ringing or having a dialtone.

Business Voice Calling Support

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Business Voice Equipment Support

Get information on everything associated with your phone battery and how to manage your equipment with Cox.

Business Voice Equipment Support

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Business Features and Guides

Find support on many of the featuers of your Cox Business Voice service like distinctive ringing, Do Not Call registry, setting up sequential ring and call pickup.  All in one place to help you maximize your voice service.

Business Features and Guides

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Business Voice Tools Support

Ensure you have access to your Voice Portal and get all the information you need to access and protect that access.

Business Voice Tools Support

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Business Voicemail Support

Utilize voicemail to its fullest potential - get info about changing and setting your pin, learn about all the options you'll have within the system and ensure you and your team can access voicemail online.

Business Voicemail Support

Business Voice Support Articles

Using Call Return Using Call Return
Call return allows you to call the last number that called you by pressing *69.
Using Selective Call Rejection Using Selective Call Rejection
Program your phone to reject calls from numbers on a pre-defined list.
Setting Up Priority Alert Setting Up Priority Alert
Learn how to configure the Priority Alert feature of VoiceManager.
Distinctive or Priority Ringing Distinctive or Priority Ringing
Identify key business calls by the tone of the ring.
Setting Up Your Voicemail Greeting Using the MyAccount App Setting Up Your Voicemail Greeting Using the MyAccount App
Learn how to set up your voicemail greeting using the MyAccount app.
Setting Up Call Forward Features in the MyAccount App Setting Up Call Forward Features in the MyAccount App
Learn how to set up call forwarding using the MyAccount app.
IP Centrex Telephone Guides IP Centrex Telephone Guides
View video tutorials to learn more about your phone features.
Setting Up Personal Status Manager Setting Up Personal Status Manager
Learn how to configure the Personal Status Manager feature of VoiceManager.
Listening to Voicemail in the MyAccount App Listening to Voicemail in the MyAccount App
Learn how to listen to voicemail using the MyAccount app.
VoiceManager - Do Not Disturb VoiceManager - Do Not Disturb
See instructions for set-up and editing of VoiceManager features.
Placing International Calls Placing International Calls
Learn more about Cox International Long Distance Advantage.
Troubleshooting Calling Features and Hardware Troubleshooting Calling Features and Hardware
View instructions for addressing issues with phone calling features and hardware.
Create or Edit a Schedule in VoiceManager Create or Edit a Schedule in VoiceManager
See instructions for set-up and editing of VoiceManager features.
National Do Not Call Registry National Do Not Call Registry
Learn how to sign up for the National Do Not Call Registry.
Viewing 911 Notifications in MyAccount Viewing 911 Notifications in MyAccount
When 911 is called from a phone number on the account, a notification about the call is sent to the My Messages section in MyAccount.
TRACED Act and Robocalls TRACED Act and Robocalls
Cox Business is making an ongoing technology investment to combat misleading and deceptive spoofing and robocalling in support of the TRACED Act.
Change or Reset a Voice Mail PIN on MyAccount Change or Reset a Voice Mail PIN on MyAccount
Find steps to change your voice mail PIN, or reset your PIN if you have forgotten it.
Call Forwarding Remote Access Call Forwarding Remote Access
Call Forwarding features can be activated with a telephone.
Using Voice Mail Personal Options Using Voice Mail Personal Options
Learn to create greetings, add Mailboxes, send notifications to pagers, retrieve messages, and other options.
Using Selective Call Acceptance Using Selective Call Acceptance
Program your phone to accept calls only from a pre-defined list.
Setting Up Busy Lamp Field Feature Setting Up Busy Lamp Field Feature
Learn how to configure the Busy Lamp Field feature in the new VoiceManager.
RAY BAUM Act And E911 Updates RAY BAUM Act And E911 Updates
Cox Business is making an ongoing technology investment to ensure dispatchable locations are managed by our customers for both fixed and non-fixed cal... read more
Changing Call Forwarding Rules in MyAccount Changing Call Forwarding Rules in MyAccount
Learn to configure Call Forwarding in MyAccount for specific phone numbers.
Call Center Report Types Call Center Report Types
See what information is included in each Call Center Report types.
Setting Up Sequential Ring Setting Up Sequential Ring
Learn how to configure the Sequential Ring feature of VoiceManager.
Taking Trunk Groups In or Out of Service in MyAccount Taking Trunk Groups In or Out of Service in MyAccount
Use these steps to take your Trunk Groups in and out of service in MyAccount.
VoiceManager and IP Centrex Feature Access Codes VoiceManager and IP Centrex Feature Access Codes
VoiceManager and IP Centrex have a default set of feature access codes that can be used instead of the web interface.
Activating the Unified Communications App in MyAccount Activating the Unified Communications App in MyAccount
Use these steps to activate your Unified Communications (UC) App in MyAccount.
Setting Up Call Pickup Setting Up Call Pickup
Learn how to configure Call Pickup in VoiceManager.
Uploading an Audio File in VoiceManager Uploading an Audio File in VoiceManager
Learn how to upload an audio file for use in VoiceManager Applications.
Remote Call Forwarding Access Numbers Remote Call Forwarding Access Numbers
Find the local access phone number to remotely activate the Call Forwarding Feature.
Oklahoma Multi-Line Telephone Service 911 Dialing Requirements Oklahoma Multi-Line Telephone Service 911 Dialing Requirements
On January 1, 2017 Oklahoma created specific 911 requirements for companies that have multi-line telephone service systems.
Changing Call Forwarding Features in MyAccount Changing Call Forwarding Features in MyAccount
Learn to configure Call Forwarding in MyAccount.
Setting Up an Email Address for Voice Mail Notification and Email Delivery Setting Up an Email Address for Voice Mail Notification and Email Delivery
Learn how to set up an email address with Unified Messaging for VoiceManager customers.
Managing Your Outgoing Calling Plan Managing Your Outgoing Calling Plan
Learn how to configure the Outgoing Calling Plan feature of VoiceManager.
Setting Up Auto Attendant Setting Up Auto Attendant
Learn how to create and Auto Attendant in VoiceManager to manage your call flow automatically.
Getting Started With VoiceManager Getting Started With VoiceManager
Learn about all the benefits of VoiceManager and how to configure it's features.
Accessing Voice Mail Online Messaging Accessing Voice Mail Online Messaging
Learn how to view your voice mail messages online through MyAccount.
Voice Portal Password Requirements Voice Portal Password Requirements
Learn the requirements for the Voice Portal Admin password and User passcode.
Using Call Forwarding Features Using Call Forwarding Features
Use Call Forwarding features with VoiceManager services. Call Forwarding features can be activated with a telephone. Many features can also be configu... read more
Telephone Modem Battery Telephone Modem Battery
Learn more about replacing the backup battery in your Cox Business Telephone eMTA.
Uploading an Auto Attendant Greeting Uploading an Auto Attendant Greeting
Learn how to upload an Auto Attendant greeting through MyAccount.
Configuring Selective Call Rejection in MyAccount Configuring Selective Call Rejection in MyAccount
Learn how to configure the Selective Call Rejection feature for VoiceManager using MyAccount.
Setting Up Music On Hold Setting Up Music On Hold
Learn how to configure the Music On Hold feature of VoiceManager.
Arris TM804 Arris TM804
Learn about the available ports and status lights on the Arris TM804 telephone modem.
Setting up 911 Notifications Setting up 911 Notifications
Learn how to set up 911 Notifications through MyAccount to receive notifications through text message or email any time a phone number on the account ... read more
Managing Voice Mail Greetings In MyAccount Managing Voice Mail Greetings In MyAccount
Learn how to upload your voice mail greeting and manage voice mail options in MyAccount.
Managing Trunk Groups in MyAccount Managing Trunk Groups in MyAccount
Use these steps to view and manage your Trunk Groups in MyAccount.
Using Speed Calling Using Speed Calling
Quickly dial your most frequently called numbers.
Changing Trunk Groups Call Capacity in MyAccount Changing Trunk Groups Call Capacity in MyAccount
Use these steps to update your Trunk Groups provisioned call capacity in MyAccount.
Returning Your Cox Business Equipment Returning Your Cox Business Equipment
Learn about the options and process for returning Cox Business equipment.
Using Anonymous Call Rejection Using Anonymous Call Rejection
Learn how to use *77 to activate Anonymous Call Rejection.
Upload and Manage Voice Mail Greetings In MyAccount Upload and Manage Voice Mail Greetings In MyAccount
Learn how to upload your voice mail greeting and manage voice mail options in MyAccount.
Setting Up Notifications in MyAccount Setting Up Notifications in MyAccount
Learn how to set up 911 and Maintenance Notifications through MyAccount to receive notifications through text message or email.
Using Star Codes to Manage Call Forwarding Features Using Star Codes to Manage Call Forwarding Features
Use Call Forwarding features with VoiceManager services. Call Forwarding features can be activated with a telephone. Many features can also be configu... read more
Work From Home With Cox Business Voice Work From Home With Cox Business Voice
Learn how Cox Business Voice supports you while working from home.
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