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Business Voice Calling Support

Troubleshoot calling features like international dialing and anonymous call rejection as well as issues with your hardware like phone not ringing or having a dialtone.

Business Voice Calling Support

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Business Voice Equipment Support

Get information on everything associated with your phone battery and how to manage your equipment with Cox.

Business Voice Equipment Support

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Business Features and Guides

Find support on many of the featuers of your Cox Business Voice service like distinctive ringing, Do Not Call registry, setting up sequential ring and call pickup.  All in one place to help you maximize your voice service.

Business Features and Guides

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Business Voice Tools Support

Ensure you have access to your Voice Portal and get all the information you need to access and protect that access.

Business Voice Tools Support

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Business Voicemail Support

Utilize voicemail to its fullest potential - get info about changing and setting your pin, learn about all the options you'll have within the system and ensure you and your team can access voicemail online.

Business Voicemail Support

Business Voice Support Articles

Enabling Simultaneous Ring in MyAccount | Cox Business Enabling Simultaneous Ring in MyAccount | Cox Business
See instructions to enable and manage Simultaneous Ring in MyAccount.
Using Call Return | Cox Business Using Call Return | Cox Business
Call return allows you to call the last number that called you by pressing *69.
Setting Up Priority Alert | Cox Business Setting Up Priority Alert | Cox Business
Learn how to configure the Priority Alert feature of VoiceManager.
Signing In to Receptionist Console | Cox Business Signing In to Receptionist Console | Cox Business
Learn how to sign in to your Receptionist Console, an incoming call routing tool for your IP Centrex service.
Web Console Chat Feature Removed | Cox Business Web Console Chat Feature Removed | Cox Business
Beginning January 2021, the chat feature is being removed from Web Consoles and replaced by the Cisco Webex app.
Setting Voice Mail Preferences in MyAccount | Cox Business Setting Voice Mail Preferences in MyAccount | Cox Business
Learn how to manage voice mail preferences, including the number of rings before voice mail answers, in MyAccount.
Cisco MPP 8851 IP Phone Handset | Cox Business Cisco MPP 8851 IP Phone Handset | Cox Business
Learn more about the 8851 IP phone handset.
IP Centrex Telephone Guides | Cox Business IP Centrex Telephone Guides | Cox Business
View video tutorials to learn more about your phone features.
Setting Up Personal Status Manager | Cox Business Setting Up Personal Status Manager | Cox Business
Learn how to configure the Personal Status Manager feature of VoiceManager.
VoiceManager - Do Not Disturb | Cox Business VoiceManager - Do Not Disturb | Cox Business
Learn the steps to set up or edit the Do Not Disturb VoiceManager features.
TRACED Act and Call Validation | Cox Business TRACED Act and Call Validation | Cox Business
Cox Business is making an ongoing technology investment to combat misleading and deceptive spoofing and robocalling in support of the TRACED Act.
Placing International Calls | Cox Business Placing International Calls | Cox Business
Learn more about Cox International Long Distance Advantage.
Troubleshooting Calling Features and Hardware | Cox Business Troubleshooting Calling Features and Hardware | Cox Business
View instructions for addressing issues with phone calling features and hardware.
Managing Call Forwarding in MyAccount | Cox Business Managing Call Forwarding in MyAccount | Cox Business
Learn how to set up call forwarding in MyAccount online and on the app.
National Do Not Call Registry | Cox Business National Do Not Call Registry | Cox Business
Learn how to sign up for the National Do Not Call Registry.
Managing Existing Cisco Webex Accounts | Cox Business Managing Existing Cisco Webex Accounts | Cox Business
Learn how to manage existing Cisco Webex accounts.
Understanding Cisco Webex Packages | Cox Business Understanding Cisco Webex Packages | Cox Business
Learn which features are available for Basic, Standard, and Premium Cisco Webex packages.
Managing Phone Number Assignments in MyAccount | Cox Business Managing Phone Number Assignments in MyAccount | Cox Business
Follow these instructions to assign and un-assign numbers in MyAccount.
Converting WAV Files Using Sound Recorder | Cox Business Converting WAV Files Using Sound Recorder | Cox Business
Follow these steps to convert a WAV file for upload to VoiceManager using Windows XP Sound Recorder.
Call Forwarding Remote Access | Cox Business Call Forwarding Remote Access | Cox Business
Learn how to set up remote access to call forwarding for your Cox Business phone.
Using Voice Mail Personal Options | Cox Business Using Voice Mail Personal Options | Cox Business
Learn to create greetings, add Mailboxes, send notifications to pagers, retrieve messages, and other options.
Using Selective Call Acceptance | Cox Business Using Selective Call Acceptance | Cox Business
Program your phone to accept calls only from a pre-defined list.
Setting Up Call Pickup in MyAccount | Cox Business Setting Up Call Pickup in MyAccount | Cox Business
Learn how to configure Call Pickup in MyAccount.
RAY BAUM Act and E911 Updates | Cox Business RAY BAUM Act and E911 Updates | Cox Business
Cox Business is making an ongoing technology investment to ensure dispatchable locations are managed by our customers for both fixed and non-fixed cal... read more
IP Centrex Receptionist Console | Cox Business IP Centrex Receptionist Console | Cox Business
Learn about the Receptionist Console contact icons and console configuration.
Call Center Report Types | Cox Business Call Center Report Types | Cox Business
See what information is included in each Call Center Report types.
Setting Up Sequential Ring | Cox Business Setting Up Sequential Ring | Cox Business
Learn how to configure the Sequential Ring feature of VoiceManager.
Taking Trunk Groups In or Out of Service in MyAccount | Cox Business Taking Trunk Groups In or Out of Service in MyAccount | Cox Business
Use these steps to take your Trunk Groups in and out of service in MyAccount.
Configuring Features in the Cox Business Voice Portal | Cox Business Configuring Features in the Cox Business Voice Portal | Cox Business
Learn how to configure various VoiceManager features using the Voice Portal.
Reordering Trunk Group Display in MyAdmin Reordering Trunk Group Display in MyAdmin
Use these steps to change the order that trunk groups in MyAdmin display.
VoiceManager and IP Centrex Feature Access Codes | Cox Business VoiceManager and IP Centrex Feature Access Codes | Cox Business
VoiceManager and IP Centrex have a default set of feature access codes that can be used instead of the web interface.
Uploading an Audio File in VoiceManager | Cox Business Uploading an Audio File in VoiceManager | Cox Business
Learn how to upload an audio file for use in VoiceManager Applications.
Managing Voice Mail Messages in MyAccount | Cox Business Managing Voice Mail Messages in MyAccount | Cox Business
Learn how to access, delete, or download your voice mail messages in the Cox Business MyAccount online or app.
Managing E911 Addresses in MyAccount | Cox Business Managing E911 Addresses in MyAccount | Cox Business
Learn how you can update your E911 dispatchable address or location using MyAccount.
Remote Call Forwarding Access Numbers | Cox Business Remote Call Forwarding Access Numbers | Cox Business
Find the local access phone number to remotely activate the Call Forwarding Feature.
Oklahoma Multi-Line Telephone Service 911 Dialing Requirements | Cox Business Oklahoma Multi-Line Telephone Service 911 Dialing Requirements | Cox Business
On January 1, 2017, Oklahoma created specific 911 requirements for companies that have multi-line telephone service systems.
Cisco MPP 8841 IP Phone Handset | Cox Business Cisco MPP 8841 IP Phone Handset | Cox Business
Learn more about the Cisco 8841 IP phone handset features.
Managing Calling Line ID | Cox Business Managing Calling Line ID | Cox Business
See instructions for set-up and editing of VoiceManager features.
Registering for Audio Call Recording | Cox Business Registering for Audio Call Recording | Cox Business
Learn how to register your account for audio call recording in MyAccount and Dubber.net.
Setting Up an Email Address for Voice Mail Notification and Email Delivery | Cox Business Setting Up an Email Address for Voice Mail Notification and Email Delivery | Cox Business
Learn how to set up an email address with Unified Messaging for VoiceManager customers.
Managing Your Outgoing Calling Plan | Cox Business Managing Your Outgoing Calling Plan | Cox Business
Learn how to configure the Outgoing Calling Plan feature of VoiceManager.
Setting Up Auto Attendant | Cox Business Setting Up Auto Attendant | Cox Business
Learn how to create and Auto Attendant in VoiceManager to manage your call flow automatically.
Getting Started With VoiceManager | Cox Business Getting Started With VoiceManager | Cox Business
Learn about all the benefits of VoiceManager and how to configure it's features.
Changing Your Voice Mail PIN | Cox Business Changing Your Voice Mail PIN | Cox Business
Learn how to change or reset your voice mail PIN by signing into MyAccount or using the voice mail system prompts from your phone.
Creating and Managing Time Schedules in MyAccount | Cox Business Creating and Managing Time Schedules in MyAccount | Cox Business
Learn how to create, edit, and delete time schedules in Cox Business MyAccount.
Setting Up Busy Lamp Field Feature in MyAccount | Cox Business Setting Up Busy Lamp Field Feature in MyAccount | Cox Business
Learn how to configure the Busy Lamp Field feature available with VoiceManager or IP Centrex services.
Allow or Block Incoming Calls With Selective Call Rules in MyAccount | Cox Business Allow or Block Incoming Calls With Selective Call Rules in MyAccount | Cox Business
Learn how to create and manage rules for the incoming calls you want to accept or block.
Voice Portal Password Requirements | Cox Business Voice Portal Password Requirements | Cox Business
Learn the requirements for the Voice Portal Admin password and User passcode.
Telephone Modem Battery | Cox Business Telephone Modem Battery | Cox Business
Learn more about replacing the backup battery in your Cox Business Telephone eMTA.
Viewing Call Detail Records in MyAccount | Cox Business Viewing Call Detail Records in MyAccount | Cox Business
Learn how to access the details of your call records in MyAccount.
Uploading an Auto Attendant Greeting | Cox Business Uploading an Auto Attendant Greeting | Cox Business
Learn how to upload an Auto Attendant greeting through MyAccount.
Viewing Feature Access Codes in MyAccount | Cox Business Viewing Feature Access Codes in MyAccount | Cox Business
See instructions for accessing the Feature Access Codes section in MyAccount.
Cisco MPP 6851 IP Phone Handset | Cox Business Cisco MPP 6851 IP Phone Handset | Cox Business
Learn more about the Cisco 6851 IP phone handset.
Setting Up Music On Hold | Cox Business Setting Up Music On Hold | Cox Business
Learn how to configure the Music On Hold feature of VoiceManager.
Arris TM804 | Cox Business Arris TM804 | Cox Business
Learn about the available ports and status lights on the Arris TM804 telephone modem.
Preparing for the Cisco Webex Migration | Cox Business Preparing for the Cisco Webex Migration | Cox Business
Learn how to prepare for migration from the UC app to the Cisco Webex app.
Regional Area Code Changes | Cox Business Regional Area Code Changes | Cox Business
Learn information about regional area code changes. Access state-specific PDFs for area code overlays and boundary elimination changes.
Managing Voice Mail Greetings in MyAccount | Cox Business Managing Voice Mail Greetings in MyAccount | Cox Business
Learn how to upload, replace, or record your Voice Mail greetings in the Cox Business MyAccount online or app.
Using Speed Calling | Cox Business Using Speed Calling | Cox Business
Quickly dial your most frequently called numbers.
Changing Trunk Groups Call Capacity in MyAccount | Cox Business Changing Trunk Groups Call Capacity in MyAccount | Cox Business
Use these steps to update your Trunk Groups provisioned call capacity in MyAccount.
Returning Your Cox Business Equipment | Cox Business Returning Your Cox Business Equipment | Cox Business
Learn about how Cox Business equipment can be returned to any UPS location, or by contacting us.
Using Anonymous Call Rejection | Cox Business Using Anonymous Call Rejection | Cox Business
Learn how to use *77 to activate Anonymous Call Rejection.
Viewing Trunk Groups in MyAccount | Cox Business Viewing Trunk Groups in MyAccount | Cox Business
Use these steps to view and manage your Trunk Groups in MyAccount.
Using Star Codes to Manage Call Forwarding Features | Cox Business Using Star Codes to Manage Call Forwarding Features | Cox Business
Use Call Forwarding features with VoiceManager services. Call Forwarding features can be activated with a telephone. Many features can also be configu... read more
Setting Up Your Cox Business Voice Mail | Cox Business Setting Up Your Cox Business Voice Mail | Cox Business
Use these the steps to set up a voice mailbox for the first time.
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