Business Voice Support | Cox Communications

Using Call Return Using Call Return

Call return allows you to call the last number that called you by pressing *69.

Using Selective Call Rejection Using Selective Call Rejection

Program your phone to reject calls from numbers on a pre-defined list.

Setting Up Priority Alert Setting Up Priority Alert

Learn how to configure the Priority Alert feature of VoiceManager.

Distinctive or Priority Ringing Distinctive or Priority Ringing

Identify key business calls by the tone of the ring.

Setting Up Call Forward Features in the MyAccount App Setting Up Call Forward Features in the MyAccount App

Learn how to set up call forwarding using the MyAccount app.

IP Centrex Telephone Guides IP Centrex Telephone Guides

View video tutorials to learn more about your phone features.

Setting Up Personal Status Manager Setting Up Personal Status Manager

Learn how to configure the Personal Status Manager feature of VoiceManager.

VoiceManager - Do Not Disturb VoiceManager - Do Not Disturb

See instructions for set-up and editing of VoiceManager features.

Placing International Calls Placing International Calls

Learn more about Cox International Long Distance Advantage.

Troubleshooting Calling Features and Hardware Troubleshooting Calling Features and Hardware

View instructions for addressing issues with phone calling features and hardware.

Create or Edit a Schedule in VoiceManager Create or Edit a Schedule in VoiceManager

See instructions for set-up and editing of VoiceManager features.

National Do Not Call Registry National Do Not Call Registry

Learn how to sign up for the National Do Not Call Registry.

Viewing 911 Notifications in MyAccount Viewing 911 Notifications in MyAccount

When 911 is called from a phone number on the account, a notification about the call is sent to the My Messages section in MyAccount.

Setting up Hunting and Series Completion Setting up Hunting and Series Completion

Learn how to configure the Hunting and Series Completion features of VoiceManager.

Change or Reset a Voice Mail PIN on MyAccount Change or Reset a Voice Mail PIN on MyAccount

Find steps to change your voice mail PIN, or reset your PIN if you have forgotten it.

Call Forwarding Remote Access Call Forwarding Remote Access

Call Forwarding features can be activated with a telephone.

Using Voice Mail Personal Options Using Voice Mail Personal Options

Learn to create greetings, add Mailboxes, send notifications to pagers, retrieve messages, and other options.

Using Selective Call Acceptance Using Selective Call Acceptance

Program your phone to accept calls only from a pre-defined list.

Setting Up Busy Lamp Field Feature Setting Up Busy Lamp Field Feature

Learn how to configure the Busy Lamp Field feature in the new VoiceManager.

Setting Up Outgoing Calling Plan Setting Up Outgoing Calling Plan

Learn how to configure the Outgoing Calling Plan feature of VoiceManager.

Setting Up Sequential Ring Setting Up Sequential Ring

Learn how to configure the Sequential Ring feature of VoiceManager.

Managing Phone Number Assignments in VoiceManager Managing Phone Number Assignments in VoiceManager

Learn how to manage employees' phone number assignments in the Voice Manager system.

VoiceManager and IP Centrex Feature Access Codes VoiceManager and IP Centrex Feature Access Codes

VoiceManager and IP Centrex has a default set of feature access codes that can be used instead of the web interface.

Activating the Unified Communications App in MyAccount Activating the Unified Communications App in MyAccount

Use these steps to activate your Unified Communications (UC) App in MyAccount.

Setting Up Call Pickup Setting Up Call Pickup

Learn how to configure Call Pickup in VoiceManager.

Mexico Dialing Changes for Cox Business Voice Customers Mexico Dialing Changes for Cox Business Voice Customers

Calls to mobile numbers in Mexico no longer require a 1 to be dialed after the country code.

Uploading an Audio File in VoiceManager Uploading an Audio File in VoiceManager

Learn how to upload an audio file for use in VoiceManager Applications.

Remote Call Forwarding Access Numbers Remote Call Forwarding Access Numbers

Find the local access phone number to remotely activate the Call Forwarding Feature.

Oklahoma Multi-Line Telephone Service 911 Dialing Requirements Oklahoma Multi-Line Telephone Service 911 Dialing Requirements

On January 1, 2017 Oklahoma created specific 911 requirements for companies that have multi-line telephone service systems.

Changing Call Forwarding Features in MyAccount Changing Call Forwarding Features in MyAccount

Learn to configure Call Forwarding in VoiceManager through the MyAccount Web Portal.

Setting Up an Email Address for Voice Mail Notification and Email Delivery Setting Up an Email Address for Voice Mail Notification and Email Delivery

Learn how to set up an email address with Unified Messaging for VoiceManager customers.

Setting Up Auto Attendant Setting Up Auto Attendant

Learn how to create and Auto Attendant in VoiceManager to manage your call flow automatically.

Getting Started With VoiceManager Getting Started With VoiceManager

Learn about all the benefits of VoiceManager and how to configure it's features.

Accessing Voice Mail Online Messaging Accessing Voice Mail Online Messaging

Learn how to view your voice mail messages online through MyAccount.

Voice Portal Password Requirements Voice Portal Password Requirements

Learn the requirements for the Voice Portal Admin password and User passcode.

Using Call Forwarding Features Using Call Forwarding Features

Use Call Forwarding features with VoiceManager services. Call Forwarding features can be activated with a telephone. Many features can also be configu... read more

Telephone Modem Battery Telephone Modem Battery

Learn more about replacing the backup battery in your Cox Business Telephone eMTA.

Uploading an Auto Attendant Greeting Uploading an Auto Attendant Greeting

Learn how to upload an Auto Attendant greeting through MyAccount.

Configuring Selective Call Rejection in MyAccount Configuring Selective Call Rejection in MyAccount

Learn how to configure the Selective Call Rejection feature for VoiceManager using MyAccount.

Setting Up Music On Hold Setting Up Music On Hold

Learn how to configure the Music On Hold feature of VoiceManager.

Setting up 911 Notifications Setting up 911 Notifications

Learn how to set up 911 Notifications through MyAccount to receive notifications through text message or email any time a phone number on the account ... read more

Using Speed Calling Using Speed Calling

Quickly dial your most frequently called numbers.

Returning Your Cox Business Equipment Returning Your Cox Business Equipment

Learn about the options and process for returning Cox Business equipment.

Using Anonymous Call Rejection Using Anonymous Call Rejection

Learn how to use *77 to activate Anonymous Call Rejection.

Setting Up Notifications in MyAccount Setting Up Notifications in MyAccount

Learn how to set up 911 and Maintenance Notifications through MyAccount to receive notifications through text message or email.

Work From Home With Cox Business Voice Work From Home With Cox Business Voice

Learn how Cox Business Voice supports you while working from home.