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VoiceManager Business Phone Offers

Reliable business phone service is essential to many of your mission-critical operations. Cox Business Phone offers a fully hosted phone service that integrates with your existing equipment and lets you manage features from anywhere.

Minimum term service agreement required. Telephone Modem equipment may be required. Telephone Modem uses electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable. Other restrictions apply. Telephone services are provided by an affiliate of Cox Communications, Inc. See all pricing.

Features Included in All Plans

Online Management Tools. Manage your phone system features anywhere you have Internet access.

VoiceManager Toolbar. Desktop application that allows for easy call management.

Call Forwarding. Three settings: always, busy or no answer.

Call Return. Return missed calls with the touch of a button.

Call Transfer. Quickly pass callers to the correct party.

Caller ID Name and Number. Know the caller before you answer.

Call Waiting. Catch important calls even when you are on another call.

Last Number Redial. Connect quickly to recent incoming or outgoing calls.

Three-Way Calling. Merge calls and share information among three parties.

Call Notify. Calls you at any specified number when a message has been left in your mailbox.

Remote Office. Gives the appearance you're calling from your office line, even when you're calling from home, mobile or out of town (included in Enhanced and Unlimited Plans; optional add-on feature in Essential Plan).

Features Included in Enhanced/Unlimited Plans

The Enhanced Plan and Unlimited Plan include additional features to help you work more productively and provide a better experience for your customers:

Selective Call Forwarding. Select which calls will be sent to another phone when you are on a call or away from your desk.

Simultaneous Ring. Lets incoming calls ring to up to 10 phone numbers at the same time to speed up call answering.

Priority Alert. Creates a special ring for calls from selected numbers.

Hold Music/Message. Use music or custom messaging to entertain and educate customers while they are on hold.

Anonymous Call Rejection. Blocks calls from telemarketers and other unlisted or unrecognized numbers.

Call Park / Call Pickup. Lets you put calls on hold and resume on a different phone.

Do Not Disturb. Reduce interruptions by having calls go directly into voice mail.

Call Accept/Reject. Program your phone to accept or reject calls from a predetermined list.

Hunting. Make sure incoming calls are always answered by setting this rollover feature across multiple phones (one per customer).

Auto Attendant. Create an automated receptionist with personalized messages to answer the phone or route calls to the appropriate party (one per customer).

The Unified Communication App

Mobile Communication App

Available for both iPhone and Android, this app puts all the power of your office phone right in your pocket.

Reliable Call Quality

Our Unified Communications supports business phone calls over a data connection or mobile phone line of your smartphone. Our UC apps integrate directly with the mobile phone line, ensuring reliable voice quality and reduced mobile data usage.

Personal and Group Instant Messaging

Instantly reach co-workers with vital information, no matter where they are.

Move Calls Between Devices

Seamlessly move an active call between your desk phone and apps without interrupting the conversation.

Make Calls and Manage Features

Integrate your phone and computer. The online VoiceManager Toolbar lets you place and answer calls, forward callers, access call logs, create directories and more — all without leaving your computer screen.

Manage your calling features online. Use the convenient MyAccount Web portal to manage features from anywhere — update recordings, change hunt settings, manage employee access and more.

Update your status remotely. Use any phone to update availability status, deactivate call forwarding and manage critical features through the convenient Voice Portal tool.

Avoid Service Disruptions

Maximize calling uptime. With professionally hosted phone services and a secure, fiber-based calling network, Cox Business Phone protects your system and helps improve your call service availability.

Access critical services. In the event of an emergency or disaster that prevents access to your building, VoiceManager lets you remotely access data and management tools from anywhere to maintain call availability.

Reduce unexpected repair costs. With the additional Cox Business Service Assurance Plan, you’ll be protected from unexpected system repair costs. We’ll dispatch an expert Cox technician to diagnose and fix your system quickly — at little or no cost to you.

Minimum-term service agreement required. Telephone Modem equipment may be required. Telephone Modem requires electrical power and runs on backup battery power if electricity is interrupted. Telephone service, including e911 service, not available during extended power outages, or if modem is moved or inoperable. 

For long distance service, Cox must be selected as both primary interexchange carrier and local interexchange carrier. Nationwide long distance minutes apply only to outbound, direct-dialed calls within the United States and to Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands and American Samoa. Early termination of service agreement may result in re-rate of long distance minutes. See service agreement for details. 

Other restrictions apply. Telephone services provided by affiliate of Cox Communications, Inc. View all Legal and Regulatory information.

How Can Cox Business Phone Help Your Business?

Whether you’re a small business that’s ready to grow or an enterprise organization that wants a competitive edge, don’t risk downtime or call confusion during critical moments — count on Cox Business for the solution that’s right for your business.

Save up to 55% per month by bundling internet and phone.

Cox received the highest numerical score among 7 providers evaluated in the very small business segment of the J.D. Power 2016 Business Wireline Satisfaction Study, based on 3,324 total responses, measuring customer perceptions of their current wireline provider, surveyed in April-June 2016. Your experiences may vary. Visit jdpower.com

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