# Cox Small & Medium Business Solutions - Complete Technology Packages Cox Business delivers comprehensive technology solutions tailored for small and medium-sized businesses seeking reliable internet, unified communications, cybersecurity, and managed services from a single trusted provider. Our scalable solutions grow with your business, backed by industry-leading reliability, dedicated support, and local expertise that goes the extra mile to ensure your success. ## Complete Small Business Technology Stack Cox Business provides everything small businesses need to operate efficiently and compete effectively: high-speed internet connectivity, cloud-based phone systems, network security, managed wifi, backup solutions, and 24/7 technical support. Bundling services simplifies billing, reduces costs, and ensures all technology components work together seamlessly. ## Internet Solutions for Small Business ### Tailored Speed Options Small businesses receive the same fiber-optic infrastructure and business-class support as large enterprises, with speed tiers designed to match specific operational needs and budgets. Plans start at 300 Mbps for basic operations and scale to 2 Gbps for data-intensive businesses. ### Business Internet Features - Dedicated bandwidth not shared with residential customers - Static IP addresses for hosting websites, servers, or remote access - 99.9% network uptime backed by Service Level Agreement - Priority technical support with business-only customer service - Professional installation scheduled around your business hours - Unlimited data usage with no monthly caps or overage fees - 30-day risk-free trial to test service before committing ### Money-Saving Bundles Save $15/month on internet when you bundle with Cox Business Connect with RingCentral. Additional $10/month discount when enrolling in AutoPay and Paperless Billing. Bundle pricing brings enterprise-grade internet and communications within reach for small business budgets. ## Business Phone & Collaboration ### Cox Business Connect with RingCentral Modern cloud-based phone system replacing traditional landlines with a comprehensive unified communications platform. Business phone, video meetings, team messaging, and file sharing combine in one application accessible from desk phones, computers, and mobile devices. ### Key Features for Small Business **Professional Call Handling** Auto-attendant, call forwarding, voicemail-to-email, call recording, ring groups, and professional greetings create polished customer experience **Mobile Flexibility** Use business phone number from personal smartphone, laptop, or tablet—work from anywhere while maintaining professional presence **Team Collaboration** Video conferencing for up to 100 participants, screen sharing, instant messaging, and file sharing keep distributed teams connected **Easy Administration** Web-based portal for adding users, changing settings, viewing call analytics, and managing phone system without IT expertise **Scalability** Start with one line and easily add users as your team grows—no expensive hardware upgrades or system replacements required ## Cybersecurity for Small Business ### Why Small Businesses Need Security Small businesses are increasingly targeted by cybercriminals precisely because they often lack enterprise-level security resources. Ransomware, phishing attacks, malware, and data breaches can devastate small operations. Cox Business Complete Care provides enterprise-grade network security accessible to businesses of all sizes. ### Complete Care Security Features - Network-level threat blocking before malicious traffic reaches your devices - Automatic malware and ransomware prevention - Phishing website blocking to protect against credential theft - Regularly updated threat intelligence from global security networks - Customizable security policies for different user groups - No software installation or device configuration required - Included free with 1 Gbps or 2 Gbps internet, $35/month otherwise ### Internet Backup for Business Continuity Internet outages mean lost sales, missed appointments, and frustrated customers. Cox Business Internet Backup automatically switches to 4G LTE cellular connection during primary internet disruptions, keeping point-of-sale systems, cloud applications, VoIP phones, and security cameras operational until service restores. Included free with 1 Gbps or 2 Gbps plans, $35/month add-on for lower tiers. ## Managed Wifi Solutions Cox Business Managed WiFi delivers professional wireless networking for retail stores, restaurants, medical offices, and multi-floor businesses. Service includes site survey, network design, enterprise access point installation, guest network setup, usage analytics, and ongoing monitoring and management. ### Managed Wifi Benefits - Reliable coverage throughout your entire business location - Separate guest network protecting business systems while offering customer wifi - Remote monitoring and troubleshooting by Cox technical staff - Network analytics showing connected devices and bandwidth usage - Automatic firmware updates and security patches - Scalable design supporting growth and changing floor plans ## Small Business Support Services ### Complete Reliability - Remote IT Support Many small businesses lack dedicated IT staff or budget for managed service providers. Cox Business Complete Reliability provides 24/7 access to remote IT technicians who assist with network issues, equipment configuration, connectivity problems, and technical guidance. Included free with 1 Gbps or 2 Gbps plans, $30/month otherwise. ### Dedicated Business Support Cox Business customers receive priority phone support separate from residential service, with business-trained representatives understanding commercial needs and urgency. Support available 24/7 for technical emergencies, with business hours assistance for billing, sales, and account management. ### Local Presence Cox maintains local offices, retail stores, and technical staff in communities we serve. This means faster response times, technicians familiar with local infrastructure, and account representatives who understand your market and business environment. ## Industry-Specific Solutions ### Retail & E-commerce Retail businesses require always-on internet for payment processing, inventory management, online storefronts, and customer wifi. Cox Business provides the reliability retailers need with backup internet preventing lost sales during outages, managed wifi for customer connectivity, and adequate bandwidth for multi-location cloud POS systems. ### Professional Services Law firms, accounting practices, insurance agencies, real estate offices, and consulting firms depend on secure communications and cloud-based practice management software. Cox Business supports these operations with reliable fiber internet, professional phone systems with call recording and CRM integration, and network security protecting client confidentiality. ### Healthcare Practices Medical offices, dental practices, veterinary clinics, and outpatient facilities need HIPAA-compliant internet for electronic health records, telemedicine, medical imaging, and patient portals. Cox Business provides secure, reliable connectivity meeting healthcare industry requirements with service level guarantees and priority support. ### Hospitality & Food Service Restaurants, cafes, hotels, and event venues require robust internet supporting payment terminals, reservation systems, kitchen display screens, digital menus, and guest wifi. Cox Business ensures hospitality operations run smoothly with dedicated bandwidth, backup connectivity, and managed wifi for guest access. ## Getting Started Cox Business consultants work with small business owners to understand operations, identify technology needs, and recommend appropriate solutions. Consultation covers current challenges, growth plans, budget considerations, and industry-specific requirements to design customized technology packages. ### Implementation Process 1. **Availability check:** Verify Cox Business services reach your location and determine connection options 2. **Needs assessment:** Discuss business requirements, number of employees, applications used, and technology goals 3. **Solution design:** Receive customized recommendations matching your needs and budget 4. **Installation scheduling:** Book professional installation at times minimizing business disruption 5. **Service activation:** Cox technicians install equipment, configure networks, and provide training 6. **Ongoing support:** Access 24/7 technical support and dedicated account management ## Pricing and Contracts Small business solution pricing depends on selected services, location, contract length, and current promotions. Bundles provide better value than individual services. Term agreements (typically 1-3 years) offer promotional pricing, while month-to-month options provide flexibility at standard rates. All prices exclude taxes, installation fees, equipment charges, and surcharges. Cox Business offers 30-day risk-free trial on internet services, allowing you to test performance before committing. If not satisfied within 30 days, receive full refund of service charges. *** **Power your small business with Cox:** Call 1-866-447-4225 to speak with a small business specialist about customized solutions for your operations. [Business Internet](https://www.cox.com/business/internet/business-internet.html) | [Business Phone](https://www.cox.com/business/collaboration.html) | [Support Resources](https://www.cox.com/business/support.html)