COX BUSINESS OUTAGE SUPPORT
Check For A Service Outage
Whether it’s severe storms, network maintenance or other events, we know staying connected is critical for running your business.
If you have a Cox Business MyAccount User ID, login online or in the app to look for service interruptions on your account.
Network Outage Tips:
During an outage, our technicians are working 24/7 to restore your services. If Oliver confirmed you’re in an outage, here are some helpful tips.
Do Not Reset Your Equipment
Resetting or rebooting your equipment may cause additional problems.
During an outage, security solutions alarm systems will continue operating using a cellular backup connection. Surveillance cameras will continue recording and store the captured video on the local network video recorder. Once your service is restored, you’ll be able to review and retrieve the stored footage remotely.
Get outage information with the Cox Business MyAccount app.
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other Basic Troubleshooting
Tips if you're not in a network outage:
If your service issues aren’t because of a network outage, try these basic troubleshooting tips.
Check Your Physical Connection
Verify your devices are plugged into a working outlet—not a power strip--and all physical connections are attached and secured. Confirm the power light is flashing.
Restart Your Devices
Unplug your devices from the outlet (preferred) or back of the equipment. Note: Do not press the reset button. Wait five minutes before plugging them back in. For digital receivers, once the clock activates, the reset is complete.
Ensure Your Bill is Up-to-Date
Late payments may cause a service disruption. Verify you are not overdue or late within MyAccount or the MyAccount app.
Browse Business Outage Support Categories
If you're still experiencing a service disruption, use these specific equipment-related troubleshooting resources to help get your devices back up and running.
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