# Check For A Service Outage ## Cox Business Outage Support Whether it's severe storms, network maintenance or other events, we know staying connected is critical for running your business. If you have a Cox Business MyAccount User ID, login online or in the app to look for service interruptions on your account. [Check For Outages](https://www.cox.com/cbapp/outage) --- ## Outage Tips - **Do Not Reset Your Equipment** - Resetting or rebooting your equipment may cause additional problems. - **Forward Your Calls** - To avoid missed calls, [set up call forwarding](https://myaccount-business.cox.com/cbma/voice/callsettings/callforwarding?path=landing%3Fid%3DCall_link) in MyAccount or the MyAccount app. - **Check Your Voicemail** - [Access voicemail messages](https://myaccount-business.cox.com/cbma/settings/user/voicesettings/voicemailsettings) in MyAccount or the MyAccount app. - **Access WiFi Hotspots** - Stay connected with access to [over 4 million hotspots nationwide](https://www.cox.com/business/support/understanding-cox-hotspots.html). --- ## Outage Support ### Get outage information with the Cox Business MyAccount app. - Check the status of your network. - Reset your Internet, Voice, and TV equipment. - Chat with us about any concerns 24/7. Download the app today: [Learn More about the MyAccount App](https://www.cox.com/business/learn/myaccount/myaccount-app.html) - [Download on the App Store](https://apps.apple.com/us/app/cox-business-myaccount/id1435820161?ls=1) - [Get it on Google Play](https://play.google.com/store/apps/details?id=com.cox.cb.myaccount) --- ## Other basic troubleshooting ### Tips if you're not in a network outage: If your service issues aren't because of a network outage, try these basic troubleshooting tips. - **Check Your Physical Connection** - Verify your devices are plugged into a working outlet—not a power strip—and all physical connections are attached and secured. Confirm the power light is flashing. - **Restart Your Devices** - Unplug your devices from the outlet (preferred) or back of the equipment. Note: Do not press the reset button. Wait five minutes before plugging them back in. For digital receivers, once the clock activates, the reset is complete. - **Reboot Devices Within MyAccount** - [Reboot your devices](https://www.cox.com/business/support/rebooting-your-equipment-online.html) within MyAccount or the MyAccount app. - **Ensure Your Bill is Up-to-Date** - Late payments may cause a service disruption. [Verify you are not overdue or late](https://www.cox.com/cbapp/billing) within MyAccount or the MyAccount app. --- ## Browse Business Outage Support Categories If you're still experiencing a service disruption, use these specific equipment-related troubleshooting resources to help get your devices back up and running. - **[Business Internet Outage Support](https://www.cox.com/business/support/troubleshooting-tips-for-cox-business-internet-connection-issues.html)** - Business Internet Connection Issues - **[Business Phone Outage Support](https://www.cox.com/business/support/troubleshooting-calling-features-and-hardware.html)** - Business Phone Calling Problems - **[Business TV Outage Support](https://www.cox.com/business/support/tv/articles/equipment.html)** - Business TV Equipment Issues - **[Business Security Outage Support](https://www.cox.com/business/support/security-solutions/articles/equipment.html)** - Business Security Equipment Issues --- ## Contact Cox Business Support We're here to help. ### Live Chat Tech and Billing Support: 24 hours a day, 7 days a week. ### SMS Text Support Tech and Billing Support: 24 hours a day, 7 days a week [Text 36009](sms://36009) ### Call Support Tech Support: 24 hours a day, 7 days a week **Billing Support:** Mon – Fri, 8am - 5pm Local Time Saturday & Sunday - Closed [Call 1-866-272-5777](tel:1-866-272-5777)