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Backup Internet for Businesses

Net Assurance

If your business loses power or Internet service, automatically stay connected with our LTE backup Internet and battery solution.

  • Protection from unexpected network and power outages contributing to downtime
  • Automatic connectivity and proactive customer email and SMS notifications
  • Uninterrupted power in the event of power loss

Thank you for being a valued Cox Business customer.

Please reach out to learn more about Net Assurance.

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Call To Learn More About Our Flexible Plans

Learn how we can help support your business needs and challenges with a comprehensive plan. Speak to our experts with a dedicated appointment that works for you. We can provide business solutions and help answer any questions.

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Why Your Business Needs Net Assurance

Did you know 1 in 3 businesses lose power at least once a month?* Unexpected power or Internet service interruption can mean loss of productivity and revenue, but our Net Assurance Internet continuity backup services means business doesn’t have to wait. Stay operational with automatic LTE failover and battery backup.

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Why Your Business Needs Net Assurance

Unexpected service interruption can mean loss of productivity and revenue, but our Net Assurance Internet continuity backup services means business doesn’t have to wait. Stay operational with automatic LTE failover and battery backup.

Internet Backup Benefits

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Easy Installation

Our professional installation service makes set up simple and ensures ideal equipment placement for optimal LTE signal strength.

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Wireless Options

Automatically connect to the best LTE Internet provider based on the fastest available network.

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Low Monthly Fee

Gain greater peace of mind without paying for usage or purchasing expensive equipment.

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24/7 Support

Receive 24/7 customer support and leverage MyAccount tools to keep your business up and running.

What Causes Outages?

Losing power or Internet may seem unlikely, but interruptions happen. From weather to user error, safeguard your business against these five common causes of outages:

Weather

Thunderstorms, hurricanes, tornadoes, snowstorms, wildfires and more can cause Internet and power loss, resulting in unexpected downtime for your business.

Human Error

Accidents happen—especially when it comes to technology. Whether that means misusing hardware or an unplugged chord, human error can cause a loss of connectivity.

Equipment Failure

Old or improperly maintained equipment can also cause outages. Keep equipment updated to reduce the risk of an outage.

Overloaded Networks

A strained network can reach its limit, resulting in slower Internet speeds or a complete outage.

Cut Cables

Construction, outdoor landscaping and other outside factors can inadvertently cut a line and disrupt your business.

Business Internet Resources

Internet Backup FAQs

Backup Internet is a safeguard against service interruptions. In the event your business loses power or Internet access, backup Internet, like our Net Assurance Internet backup service, is available so you stay connected.

If your business loses Internet service, Net Assurance, our backup Internet solution, automatically connects to the best LTE Internet provider based on the fastest available network in your area.

LTE is a term used to describe the wireless technology that allows devices, like cell phones, tablets and more, to connect to the Internet.

Internet failover is a standby Internet solution that automatically turns on if your primary Internet system fails.

Yes. If Cox WiFi customers lose Internet access, their WiFi connections automatically switch to the LTE wireless network.

Cox offers LTE backup for a low monthly fee. With LTE failover, keep your business operating in the event of unexpected network and power outages without paying for usage or purchasing expensive equipment. Contact one of our Cox Business representatives to ask about pricing in your area.

In the case your Internet is interrupted by a power outage, LTE backup automatically connects you to the LTE Internet provider with the fastest available network.

Get Cox Business Internet

Let's build the best plan for your business.

Within the next business day we'll reach out to:

  • Learn about your business needs and challenges.
  • Provide a comprehensive plan on how we can help your business.
  • Share our contact information, giving you time to research other options.
*

S&C Electric Company; Frost & Sullivan. (2021). 2021 State of Commercial and Industrial Power Reliability Report. (Page 7). (https://www.sandc.com/globalassets/sac-electric/documents/sharepoint/documents---all-documents/technical-paper-100-t131.pdf).

 

Service available in failover situations only. LTE Router, Universal Power Supply (UPS) and modem provided by Cox; remains property of Cox and must be returned to Cox upon termination of service to avoid additional charges. Speeds vary and are not guaranteed, and connection speed may be affected when using LTE. Max backup download speed is 10 Mbps. Not all services (including but not limited to Self-Install, Optical Internet, Multiple Static IP or CIDR Blocks, 3rd Party Internet (out of footprint), CBSS, Managed Wifi, and Voice Manager) are subject to backup. Only equipment connected to the UPS with Surge Protection has access to backup power. Backup speeds may not support video products, including video surveillance and TV service. Duration of backup battery runtime depends on multiple factors, including equipment, configuration, battery age, and temperature. All services and plans subject to Cox Business General Terms (including mandatory arbitration provisions), Cox Business Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies: cox.com/policies. Customer must have Cox Business Internet or Cox Fiber Internet. Other restrictions and limitations apply.
©2021 Cox Communications, Inc. All rights reserved.