# Cox Disaster Prep, Response & Recovery ## Connecting You to What Matters Most We understand how frustrating it is when severe weather or power outages disrupt your Cox service. Our teams act quickly once it's safe, and you can also take steps to prepare and reduce the impact. ## Latest Widespread Outage News ### Report Damaged or Cut Lines Help us keep your service connected by reporting any damaged or downed lines in your area. Here are a few [prevention methods](https://www.cox.com/content/dam/cox/residential/documents/fiber-cut-prevention-graphic-template.pdf). [Report](https://www.cox.com/residential/contactus.html) ### View Outage Map Check out the outage map to see if service issues have been reported in your area. [View map](https://www.cox.com/residential/support/outages.html) ### Store Closings Check to see if your local Cox store is closed due to weather, outages, or other events. [See closings](https://www.cox.com/residential/local/stores.html) ### CA Public Safety Power Shutoffs Get updates on California power shutoffs and how to prepare for possible impacts to your service. [Report](https://www.cox.com/aboutus/cox-in-the-community/public-safety/power-shutoffs.html) ## How Customers Can Prepare for Service Outages Follow these basic steps to ensure you're protected in case of an outage. Download the Cox App, the Contour app and the Cox Wifi App [here](https://www.cox.com/residential/learn/apps.html). Protect your devices with a surge protector. Keep your devices and spare batteries charged. Have car chargers or portable chargers on hand in case of evacuation or long-term power outages. Download weather, news and other safety-related apps onto your devices to stay informed. After a disaster, keep debris clear of Cox equipment, power poles, and lines. Cox Voice customers should keep corded phones and charged backup batteries for emergencies. Generators can help maintain service during outages if the network isn't damaged. --- ## Stay Connected During Outages ### StayConnect Wifi Backup Have confidence knowing your home will remain connected to Cox Internet with 4G cellular data and 4-hour battery backup with effortless connection. [Learn more](https://www.cox.com/residential/internet/learn/stayconnect-wifi.html) --- ## What You Can Do When Service Is Disrupted Here are some simple things to remember: ### Power Is Out? You'll have limited access to Cox services. You can download the Contour app on a mobile device to watch tv and get the latest news and weather. ### Have Cox Voice Service? Sign in to MyAccount and use Voice Tools to set Simultaneous Ring and receive your home phone calls on your cell phone or check voicemail. ### When Power Returns? Reboot your equipment. The easiest way to do that is via the Cox App—it's right on the home page once you log in. ## SmartHelp + The Cox App ### Get Automated 24/7 Support Open up the Cox App to access SmartHelp for cable and internet support without calls or wait times. Our easy troubleshooting and step-by-step guidance usually help customers solve their issue. But if you can't find the answer you're looking for, you'll get connected to an agent for further assistance. [Get the app](https://www.cox.com/coxapp/open?sc_id=cr_z_z_z_qrcode_coxappuniversal_ul&utm=cr_z_z_z_qrcode_coxappuniversal_ul) ## How Cox Prepares for Outages From wildfires to ice storms and everything in between, our team is trained to respond swiftly and safely to restore service. ### Weather Monitoring We partner with a 24/7 weather service that gives real-time updates so our teams can prepare and respond quickly. ### Call Centers Our nationwide call centers ensure we're ready to support you, even if one community is impacted by an event. ## Planning Ahead for Disasters We invest in our infrastructure and our people to be sure they're ready to respond when needed. - Employees participate in tabletop exercises to prepare for disasters. - Employees receive >15 hours of continuing education annually. - 600 employees trained in business continuity processes and incident command. - We log more than 2,000 hours in training and active recovery efforts. ## How Cox Restores Service After an Outage When it comes to restoring service quickly, the safety of our customers and employees comes first. Here's how we get you back connected—safely. ### Restoring Your Service After severe weather, restoring service can take time since we rely on power and safe access. Storm debris or weather may cause delays, but we'll keep you updated by email, Cox.com, or text alerts if you're signed up. ### Don't Cut Cable Initiative Through our "Don't Cut Cable" initiative, we're helping customers avoid danger and outages. Never remove lines yourself—multiple homes share poles. If you see a downed line, visit cox.com/chat to schedule safe repair. ## Frequently Asked Questions ### How does the neighborhood hybrid fiber network work? Here is a quick guide into seeing how our [process](https://www.cox.com/content/dam/cox/residential/documents/21-215-0067-cox-neighborhood-network-infographic-final2.pdf) works. ### What is Cox's storm restoration restoration process? Here is a quick view into seeing how our [restoration process](https://www.cox.com/content/dam/cox/residential/documents/cox-storm-restoration-infographic.pdf). ### How can you help prevent new communications outages? Be part of the [solution](https://www.cox.com/content/dam/cox/residential/documents/fiber-cut-prevention-graphic-template.pdf) to help ensure communications get restored and prevent further issues.