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Change or Reset a Voice Mail PIN on MyAccount

Solution

Change Your PIN

This process requires you to know the existing PIN. If you have forgotten your PIN, see the Reset Forgotten PIN steps below.
 

  1. On your telephone, press the envelope button or dial *298.
  2. Press 4 to access the Personal Options menu.
  3. Press 4 to access the Personal Preferences menu.
  4. Press 1 to enter a new PIN.
  5. Enter a new four to eight-digit PIN and then press #.

Reset Forgotten PIN

If you do not have access to your business account from the MyAccount portal, contact your administrator to change your voice mail PIN.
 

  1. Log in to MyAccount.
  2. Under the Voice tab in the My Services section, click Voice Mail Tools.
  3. From the Voice Mail Tools page, click Mailbox PIN Code.
  4. In the New Voice Mailbox PIN field, enter a four to eight-digit number.
     

    The requirements for the PIN are explained on this page.
     

  5. In the Confirm New Voice Mailbox PIN field, re-enter the PIN.
  6. Click Save.

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