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Setting Up Your Cox Business Voice Mail


Use the following steps to set up a voice mailbox and greeting.


From the line with the voice mail box, dial *298 or dial the 10-digit phone number and press *5 to interrupt your greeting. Using *86 will bypass the Caller ID and check the phone number associated with that mailbox.

Result: You will hear a voice prompt that will guide you through the steps for creating a voice mailbox where callers can leave voice messages for you.


When the voice prompt states "Enter your PIN followed by the # key," then enter 269266 and press #.

Note: If you make a mistake, press * 3 and start again.


Make the appropriate selection based on language preference.

  • Press 1 for voice prompts in U.S. English.
  • Press 2 for voice prompts in Spanish.

Press 1 to proceed with your selected language.

Note: You can press 2 to change the language, then press 1 to proceed.


When the voice prompt states, "We gave you a default PIN, now you'll create a new PIN,"

  1. Enter a PIN number you want to use to access voice messages.

    Note: Choose a PIN number between 4 and 8 digits long, then press the # key.
  2. Enter the PIN again, and press #.

Complete the following steps.

  1. When prompted, record a name you want callers to hear when leaving a voice message. Alternatively, you can:
    • Record the phone number
    • Record nothing for two seconds

      Result: The computer voice will say, "The person you are calling, [your recorded name, phone number, or blank], is not available. Please leave a message after the tone."
  2. Press the # key.
  3. Press 1 to save and continue.

    Result: Voice messages can now arrive in your voice mailbox.

Select the default greeting or record a more personal greeting for the mailbox. Either follow the voice prompts to select the default greeting, or use the steps below to record, save, and select a more personal greeting.

  1. Press 2 to record a personal greeting.

    • This is the greeting callers will hear instead of the recorded name.
    • The greeting could be something as simple as, "We are unable to answer the phone right now. Please leave a message."
  2. Then press #.
  3. Then press 1.

    Result: The personal greeting will now play instead of your recorded name.

As soon as you select either the default or personal greeting, the voice mailbox will be activated immediately and ready for you to use.

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