Service outages can be frustrating, so take a deep breath and follow these steps to get back up and running in no time.
Do not reset or reboot your equipment as it may cause additional problems. Cox is aware of a network outage and is working hard to restore your service, so there's no need to contact us or troubleshoot further.
You can sign up to receive a text message notification once the outage is resolved. Simply submit your mobile number in My Equipment or the Cox Connect mobile app.
Check out a few tips below for ways to stay connected during an outage.
Try a few quick fixes. Check to be sure:
Your monthly bill payments are up to date—late payments could cause a service interruption
All cables and cords connected between your equipment, devices, and walls are secure
Your outlets are working and a fuse hasn't blown
Your TV is on the right input
Any cordless phone batteries are charged
A red Service Interrupted message means Cox recognizes a connection issue with your equipment. Click Troubleshoot to follow steps to reset your equipment.
If you're still experiencing issues, you may need additional equipment-related troubleshooting: