A network outage is an outage that affects your area. Network outages can occur for a number of reasons from power outages to maintenance on Cox equipment.
An in-home service outage is an outage specific to your home. This type of outage can occur when your area is not affected but your in-home device(s) are not connecting.
A red status alert means Cox is aware of a network outage in your area and is actively working to restore service. Do not restart or reboot your Internet or TV equipment during a network outage as it may cause additional problems. Service status updates, including Estimated Time of Repair, will be posted to the My Equipment page in My Account when available.
To check for in-home service outages, Sign in to My Account and review the status of your Cox services on the My Equipment page.
A red Service Interrupted message means Cox recognizes an interruption with your device or its connection to our network.
If you are experiencing service issues, try the following:
Note: If there is a Network Outage, resetting your equipment will not restore your connection. Please wait for the Network Outage to be resolved before further troubleshooting your connection.Check for In-Home Outages Check for In-Home Outages
After checking for network and in-home outages, you may need additional equipment-related troubleshooting.
NOTE: While the guide is downloading information, you can operate the remote control but the interactive programming guide information may be unavailable for those five minutes.
If your Phone connects directly to your modem and your Internet is also down, click the Internet tab to troubleshoot your connection.
If your Phone connects directly to the telephone jack in the wall, follow the steps below:
Sometimes resetting the Internet and telephone modem will re-establish communication once it has been lost.
Don't have a dial tone?
Still no dial tone?
Lights are off:
Lights are blinking:
Lights are flashing: