Upload and Manage Voice Mail Greetings Online

Use the following steps to upload voicemail greetings and manage voicemail options online.
 

Note:

• All steps to initialize your voice mailbox must be completed before using this feature. See Setting up Voice Mail for more information.
• Confirm the phone number is assigned to you and you have the correct permissions. Refer to Managing Phone Number Assignments in MyAccount.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Quick Links at the top of the page, click Voicemail.
 

Note: If the Voicemail link doesn't display, then refer to Managing Cox Business Users Online to edit user permissions to allow Voice services management.

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Voice Mail Tools page, click the Voice Mail Greeting icon.
 

From the Voice Mail Greetings page, next to the desired greeting type, in the Manage Greeting column, click one of the following options.

• Upload Greeting: To upload a new greeting for the first time.
• Replace Greeting: If there is a previously uploaded greeting you wish to replace.
  
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From the Upload Greeting File pop-up window, click Choose File, then select the appropriate file from your computer.

• The file size must be less than 1 MB.
• The greeting length must be less than three minutes.
• The file must be in .wav and u-law format.

1. Review the disclaimer, then check the box next to I have read and understand this disclaimer.
2. Click Continue.
   
   
   
   Result: The file uploads to MyAccount and the pop-up window closes.

From the Voice Mail Greetings page, in the row for the greeting you would like to manage, in the Activate Greeting column, click the toggle.
 

Note: For the Extended Absence Greeting feature, you can allow voice mails to be left while it is enabled, or you can opt not to allow voice mails to be left.
 

Result: The toggle is blue when the greeting is activated; when the greeting is deactivated, the toggle is white.

To listen to your uploaded greetings, click Play.