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Upload and Manage Voice Mail Greetings In MyAccount

Solution

Use the following steps to upload voice mail greetings and manage voice mail options in MyAccount.

Note: All steps to initialize your voice mailbox must be completed prior to using this feature. See Setting up VoiceMail for more information. 

1

In a web browser, go to MyAccount.

2

On the MyAccount Sign In page, enter your User ID and Password, then click the Sign In button.

3

On the MyAccount homepage, click the My Services icon, then click Voice Tools.

4

On the Voice Tools page, click the Voicemail icon.

Image of the Voicemail icon in MyAccount

Note: If the voicemail icon doesn't display, then refer to Managing Users and Permissions in MyAccount to edit user permissions to allow Voice services management.

5

From the Voice Mail Tools page, click Voice Mail Settings, then click Voice Mail Greetings.

6

From the Voice Mail Greetings page, next to the desired greeting type, in the Manage Greeting column, click one of the following options.

  • Upload Greeting: To upload a new greeting for the first time.
  • Replace Greeting: If there is a previously uploaded greeting you wish to replace.

    image of the upload greeting column highlighted.
6

From the Upload Greeting File pop-up window, click Choose File, then select the appropriate file from your computer.

Note: Confirm that the new greeting adheres to the following guidelines, and adjust your file as needed.

  • The file size must be less than 1 MB.
  • The greeting length must be less than three minutes.
  • The file must be in .wav and u-law format.
     
  1. Review the disclaimer, then place a check in the box next to I have read and understand this disclaimer.
  2. Click Continue.

    image of uploading a file in the pop-up window

    Result: The file uploads to MyAccount and the pop-up window closes.
8

From the Voice Mail Greetings page, in the row for the greeting you would like to manage, in the Activate Greeting column, click the toggle.

image of the activate/deactivate toggle

Result: The toggle is blue when the greeting is activated; when the greeting is deactivated, the toggle is white. To listen to your uploaded greetings, click Play.

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