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Revoking Security Users in MyAccount

Solution

The Security Profile Owner (SPO) and Security Profile Administrator (SPA) with master control may revoke security users in MyAccount.

Revoking a user in MyAccount will not remove their Touchscreen access. Panel users must be deleted manually from the Touchscreen, view Add and Revoke Security Users on your Touchscreen.


Follow the steps below to revoke security users.

1

From your web browser, navigate to Cox Business MyAccount to access Security Solutions.

2

On the MyAccount home page, complete the following steps.

  1. Scroll down to the Security Solutions section.
  2. Click the Security Solutions button.
  3. Click Manage Security Solutions.

    Image of the Manage Security Permissions window
3

On the Security Solutions window, under the Security Portal Access section, click Go to Users and Accounts.

Image of MyAccount Security Solutions page highlighting Go to Users and Accounts link

4

Select the appropriate user you would like to revoke permissions.

  1. Scroll down to the Account Security section.
  2. Click the Security Solutions Roles & Permissions header.
  3. In the Security Profile Role drop-down, select No Role.

    mage of MyAccount Security Solutions Roles & Permissions section dropdown highlighting No Roll
5

Click the Delete User.

Image of Revoke Security Permission button

6

On the confirmation pop-up window, click Delete User to confirm and delete full user permission, or click Keep User to stop. If the Delete User button is selected, the user will be deleted from the Manage Security Permissions list and will no longer be able to access the security services portal or the mobile app for any locations they are associated with.

Image of Revoke Confirmation Pop-up screen

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