• View Cart

Add or Revoke Security Panel Users on Your Touchscreen

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Arkansas
  • Omaha
  • Las Vegas

Add a User to the Touchscreen Security Panel

The Security Profile Owner (SPO) and Security Profile Administrator (SPA) with master control may add or revoke security users on the Touchscreen Security Panel. These users have the ability to arm or disarm the security system from the touchscreen only, unless they are also added as an SPA from MyAccount. Touchscreen users can be given different permission levels with the following types of access.

  • Guest (temporary)
  • User
  • Master

Each level can be defined with certain days of week, or time of day, access to use the touchscreen panel.

Note: There are a maximum of 242 individual users that can be added to the touchscreen, each with a custom name and specified access level.

When the account is provisioned, touchscreen panel master access is automatically assigned to the SPO, using the SPO email address as the user name and 1234 as the default four-digit pin. You must log in to change the pin.

Complete the following steps to add a new touchscreen security panel user.

1

On the touchscreen, tap the settings tray icon.

image of the touchscreen

2

In the settings menu, tap the SETTINGS.

image of the settings menu icon outlined with a red box

3

On the settings menu, tap the ADVANCED SETTINGS.

image of the settings menu with the advanced settings icon outlined in a red box

Result: A number pad will display on panel.

4

To gain access to the ADVANCED SETTINGS menu, enter your four-digit user code.

Note: Only security users with Panel Master Access controls can gain entry to Advanced Settings. If the user has Guest or User access controls, an Invalid User Code error message displays.

5

On the ADVANCED SETTINGS menu, tap the USER MANAGEMENT.

Image of the advanced settings menu with the user management icon outlined with a red box

6

On the USER MANAGEMENT screen, tap the Add User.

image of the user management panel

7

On the Add User screen, complete the following steps.

  1. Enter the following information for the new security user.
    • Name: Enter the security user's preferred name.
    • User Code: Assign a four-digit security code for the security panel user.
    • Confirm User Code: Re-enter the assigned four-digit security panel user's code.
    • Type: Select one of the following three permissions levels.
      • Master: You have access to panel functions, camera, and system settings.
      • User: You may only access panel functions and camera, but not system settings.
      • Guest: You have temporary arm and disarm access.
    • Expiration Date: Enter the security user's panel access expiration date. Expiration dates allow you to determine the length of time that a security user may have security permissions and access to the touchscreen.
  2. Tap the Add User button.

Revoke Security User

The Security Profile Owner (SPO) and Security Profile Administrator (SPA) with panel master control may add or revoke security users.

Revoking a panel security user's access on the touchscreen will not remove their MyAccount security access. Subscriber portal users must be deleted manually from MyAccount, view Revoking Security Users in MyAccount


Complete the following steps to remove a panel security user.

1

On the touchscreen, tap the settings tray icon.

Image of the touchscreen

2

In the settings menu, tap the SETTINGS.

Image of the settings menu

3

On the settings menu, tap the ADVANCED SETTINGS.

image of the settings menu

Result: A number pad will appear on panel.

4

To gain access to the ADVANCED SETTINGS menu, enter your user code in number pad.

Note: Only security users with Panel Master Access can gain entry to Advanced Settings. If the user has Guest or User access controls, an Invalid User Code error message displays.

5

On the ADVANCED SETTINGS screen, tap the USER MANAGEMENT.

image of the advanced settings menu

6

On the USER MANAGEMENT screen, complete the following steps.

  1. On the right-hand side of the user's name, tap the trashcan icon to revoke and remove the user's panel security access.

    Image of the user management panel

  2. Tap the OK button.