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Managing Auto Payments in MyAccount Online

Solution

Follow the steps below to set up automatic recurring payments using EasyPay.
 
Note: Prior to setting up EasyPay, you must have a method of payment entered on the Payment Method window. See Entering a Payment Method in MyAccount for more information.

1

From MyAccount.coxbusiness.com, sign in using your User ID and Password.

Note: If you have not created a profile in MyAccount, see Setting Up Your MyAccount Profile.

2

From the MyAccount Overview window, complete the following steps.

  1. In the My Bills section, click the I Want To... menu.

    Image of MyAccount Overview window with I want to... button
     
  2. From the drop-down menu, select Manage Auto Payments.

    Image of Manage Auto Payments on drop-down menu

    Result: The Manage Auto Payments window displays.
3

Do you have more than one account?

  • If yes, click the account you want to enroll in EasyPay and then click Next.
  • If no, then continue to the next step.
4

Click the statement you want to enroll in EasyPay and then click Continue.

Image of the Select Statement section of MyAccount, highlighting the Continue button

Important:

  • If there is an amount shown in the Amount Due Today field, this amount is taken immediately upon successful enrollment.
  • If there is no amount due today, the first automatic payment processes on the date shown in the Next Payment Date field.
5
In the Payment Method section, check to see if the payment method you would like to use is listed.

If…Then…
Method of payment is listed
  1. Select the payment method.
  2. Click Continue.

    Image of EasyPay set up on MyAccount highlighting Payment Method and Continue button

    Result: The Review & Authorize page displays.

  3. Proceed to step 7.
Method of payment is not listedClick Add New Payment Method and continue to the next step.

Image of EasyPay set up on MyAccount highlighting Add New Payment Method link
6

Select the payment method type you are adding.
 

If adding a…Then…
Checking or Savings account
  1. Select Checking or Savings Account and complete the following fields.
    • Name on Account
    • Routing Number
    • Account Number
    • Confirm Account Number
  2. In the Account Type drop-down, select the type of account being added.
  3. Click Continue.

    Result: The Review & Authorize page displays.

  4. Continue to the next step.
Credit or Debit card
  1. Select Credit/Debit card and complete the following fields.
    • Name on card
    • Card Number
    • CVV - Three or four-digit security code on card
    • Zip Code - Five-digit billing zip code of the credit/debit card billing address
  2. In the Month and Year drop-down boxes, select the expiration date of the card being added.
  3. Click Continue.

    Result: The Review & Authorize page displays.

  4. Continue to the next step.
7
On the Review & Authorize page, perform the following steps.
  1. Review the details.
  2. Click the I have read and agree to the Auto Payments Terms and Conditions of Authorization and Disclosures checkbox.
  3. In the Authorized Signature field, enter your name.
  4. Click Authorize.

Image of EasyPay enrollment review page on MyAccount highlighting the Authorize button
 

Result: A confirmation page displays indicating the enrollment was successful.

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