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Entering a Payment Method Online


Follow these steps to add a payment method online. For additional information see Payment Processing Guidelines and Procedures.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Homepage, click the Billing arrow.

image of Online Dashboard Billing


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Billing Details page, click the Manage Payment Methods icon.

Image of Manage Payment Methods icon

Result: The Manage Method of Payments pop-up displays existing payment methods.


Click the Add payment method link.

Image of Add payment method


  • If payment restrictions exist, then the following warning message displays. Select a different payment method or Contact us for assistance.

    Image of Payment Method Restriction

  • If payment restrictions do not exist, then the Payment Method form displays. Continue to the next step.

From the Add a Payment Methods pop-up, click the Bank Account or Debit/Credit Card tab and refer to the following table.

Method of PaymentActions
Bank Account
  1. Enter the following information.
    • Routing Number
    • Account Number
    • Confirm Account Number
  2. Click to select Checking Account or Savings Account.
  3. If applicable, click to check Make this my default payment method.
Debit/Credit Card
  1. Enter the following information.
    • Name
    • Card Number
    • CVV
    • Expiration
    • Zip/Postal code
  2. If applicable, click to check Make this my default payment method.

Click I'm done!

Note: You can save up to five payment methods. To save another payment method, return to step 4.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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