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Download and Restore a Gateway Configuration File From MyAccount


Use the following steps to restore your Internet Gateway settings after a factory reset.

  • Any time you make changes to your gateway settings, save and then upload the configuration file to MyAccount. Three configuration files can be saved.
  • The following settings are saved in a configuration file backup.
    • Account Number
    • Gateway Name/Guest WiFi Name
    • Admin Username
    • Admin Password
    • Wireless Network Name (SSID)
    • Wireless Security Mode
    • Network Password (Pre-Shared Key)
    • Local IP Address of Router
    • Cox Static IP Address
    • IP Address Range
    • Subnet Mask
    • Default Gateway
    • Notes

For more information about the Internet Gateway Settings page, see Managing Your Internet Gateway WiFi Information in MyAccount.


From your web browser, navigate to myaccount.coxbusiness.com to access MyAccount.

  1. Enter your User ID.
  2. Enter your Password.
  3. Click Sign In.

Note: If you have not yet registered for a user ID, you may do so by clicking Register.


From the My Services section, click the Internet tab, then click the Internet Gateway tab.

Image of the My Services section with the Internet Gateway icon highlighted


In the Internet Gateway window, select Gateway / Guest WiFi Reference Info, then click Next.

Image of Internet Gateway window in MyAccount


On the Internet Gateway Settings window, in the Select a Device drop-down menu, select the device you want to restore.

Image of Data Tools Window in MyAccount


At the bottom of the Internet Gateway Settings window, in the Configuration Files section, click Download to PC. Follow the prompts to save the configuration file to your computer.

image of dowloading config file in myaccount


In the web browser address bar, enter the gateway admin portal IP address and press Enter.

  1. Sin in using your admin portal username and password.
  2. Select the Administration tab.
  3. Select the Backup & Restore tab.
  4. Click Restore, then select the configuration file that was downloaded from MyAccount in step 6.

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