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TV Troubleshooting

Needing help with your Cox TV service? Here are some common tips and tricks to get back to watching binge-worthy entertainment.

Common Error Messages

  • I'm getting a "No Signal" (Source Not Found, Weak Signal) message.

    The 'TV' device button on the remote and then press the 'INPUT' button to change the input selection.

  • I’m getting a "Temporarily Off Air" message.

    This may be a signal issue. Check all the connections from the receiver to the wall to make sure they're tightly secured. In the back of the receiver, the cable wire should be secured in the "Cable In" or "RF In" spot.

    If they're secure and the problem still persists, please visit Cox Support for additional assistance.

  • The Interactive Program Guide (IPG) has no data or descriptions.

    Check the back of the reciever and make sure that the cable wire is secured in the "Cable In" or "RF In" spot. Next, unplug the power cord from the back of the receiver. Wait approximately for 15-30 seconds before plugging the power cord back into the same slot. The receiver should begin restoring the data again. Please note that it should take about 5 minutes to complete. View this helpful video.

NOTE: While the Guide is downloading the information, you can operate the remote but the Guide will be unavailable during the processing time.

Helpful Tips and Tricks

Checking for Loose Connections
  • Finger-tighten all cables coming from the wall, receiver, splitter, TV and other devices.
  • Inspect the cables and make sure none are damaged. If a cable is damaged, contact Cox Support to schedule a service appointment.
  • View this video about connecting your Cox receiver to your TV using component cables.
Checking Your TV Settings for Correct Input
  • Press the ‘INPUT’ button (may be labeled TV/VIDEO, SOURCE, or Antenna) on the TV or the remote control that came with the TV. Select the option for the TV on the menu displayed on the screen. It may be labeled Cable TV, CATV, CAB, Input 1, Video 1, Antenna1, AV1, HDMI, DVI or another name (check your television's user manual).
  • The label describes the type of connection from the digital receiver to the TV (such as cable, AV, HDMI, DVI or component)
  • You can also go through each labeled option one at a time and return to live TV to see if the option restored the picture.
Resetting Your Receiver
  • Disconnect the power to the receiver by either unplugging the power cord from the outlet or from the back of the receiver. Wait 15-30 seconds.
  • Reconnect the power to the digital receiver by either plugging the power cord back into the wall outlet or into the back of the digital receiver.
  • Wait about five minutes for the digital receiver to reset. When the clock on your digital receiver activates, the reset is complete.
See Contour TV service details. See also Contour TV Purchased Content details. Netflix is available in select countries. Streaming membership required. More information at www.netflix.com. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. See important Cox Digital Telephone Power Outage usage information. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
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