Using Voice Portal as User

Details

Use the following information to access Voice Portal as a user.

Choose an option in the table below to access the Voice Portal.

Location	Action
In Office / VoiceManager extension	Dial 9999#
Out of office / Non- VoiceManager extension	Dial the ten-digit external number. After the Voice Portal prompt is given, enter the designated passcode.

Select the appropriate Service Option.

Service Option	Sub-Menu Options
2 - Express Profile	1 - Activate the Available - In Office Profile 2 - Activate the Available - Out Of Office Profile 3 - Activate the Busy Profile 4 - Activate the Unavailable Profile 5 - Choose No Profile
3 - Record a User's Name	1 - Record User Name 2 - Play the Current Name in Use
4 - Change Call Forwarding Options	1 - Activates Call Forwarding 2 - Deactivates Call Forwarding 4 - Provides a Call Forwarding Profile status
8 - Change User's Passcode	A - User is prompted to enter new passcode B - User is asked to re-enter new passcode Note: If users are calling Voice Portal from an outside line or mobile phone, refer to Changing the Voice Portal Passcode.
9 - Exit Voice Portal	Exit the system

Cox Business MyAccount Updates

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Perform a health check on your services and reset your equipment
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