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Using Voice Portal as User


Use the following information to access Voice Portal as a user.

Choose an option in the table below to access the Voice Portal.

In Office / VoiceManager extensionDial 9999#
Out of office / Non- VoiceManager extension
  1. Dial the ten-digit external number.
  2. After the Voice Portal prompt is given, enter the designated passcode.
Select the appropriate Service Option.

Service OptionSub-Menu Options
2 - Express Profile

1 - Activate the Available - In Office Profile

2 - Activate the Available - Out Of Office Profile

3 - Activate the Busy Profile

4 - Activate the Unavailable Profile

5 - Choose No Profile

3 - Record a User's Name

1 - Record User Name

2 - Play the Current Name in Use

4 - Change Call Forwarding Options

1 - Activates Call Forwarding

2 - Deactivates Call Forwarding

4 - Provides a Call Forwarding Profile status

8 - Change User's Passcode

A - User is prompted to enter new passcode

B - User is asked to re-enter new passcode

Note: If users are calling Voice Portal from an outside line or mobile phone, refer to Changing the Voice Portal Passcode.

9 - Exit Voice PortalExit the system
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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