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Changing the Voice Portal Passcode


To change an end user's passcodes, use the steps in the table below.

Access LocationAction
End-user office phone
  1. Dial 9999#.
  2. Select Option 8.
  3. Follow the voice prompts.
Outside line or cell phoneRequest a new passcode from the client administrator using the end user's office phone or accessing the end user's GUI and creating a new passcode.

Note: If the client administrator is not available or unable to execute the passcode change, then contact us to reset the passcode.
  1. From the Administrative Tools and Service Management section, click the Voice icon.
  2. Click the arrow to expand the User & System Management section and complete the following.
    1. Click User Feature Settings.
    2. Locate the number you are modifying and click Edit.
  3. Click the arrow to expand the Applications section.
  4. Click Voice Portal.
  5. In the Reset Administrator Password section, click the Yes radio button.
  6. In the New Password and Confirm New Password fields, enter the new password.
  7. Click Save.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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