• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Updating Contacts in MyAccount

Solution

It is important to assign contacts to receive different notifications for your Cox Business account. Follow the steps below to update your contacts in Cox Business MyAccount.
 

Note: Refer to Setting Up Notifications in MyAccount to receive notifications through text message or email any time a phone number on your account dials 911.

1

From Cox.com/Business homepage, click Sign into MyAccount.

  1. In the User ID field, enter your primary username.
  2. In the Password field, enter your password.
  3. Click Sign In.
2

From the MyAccount home page, click the More button.
 

Image of MyAccount Home Page - More Button

3

From the drop-down menu, select Administration.
 

Image of More icon, Administration drop-down

4

From the Administration window, select Account Administration to open the drop-down menu, click Update Contacts.
 

Image of Administration window

5

From the Update Contact Information window, add contact information for each of the seven types of contacts listed below.

  • Billing
  • Technical
  • Legal
  • Marketing
  • Facilities
  • Office Manager
  • Training

Note: The Billing Contact defaults to the User ID name entered when you signed in. You may modify that user by selecting the drop-down menu in the Username field.
 

Image of Billing Contact drop-down menu

6

Add the additional email and mobile phone contact information, if applicable.
 

Note: An agent or automated technology calls or texts your assigned contact at the mobile phone number you have provided for account, billing, or service-related issues.

7

Click Save and Continue.

8

Continue assigning Usernames to each of the seven contacts.
 

Image of contact types

9

If the contact name is not listed in the Username drop-down menu, click Add New User. For complete instructions to add a new user to MyAccount, see Adding a MyAccount User, Assigning Permissions, and Notifications.
 

Image of Add New User button
 

Note: Once the new user has been added, proceed to step 2 to assign their contact information.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.