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Updating Contacts in MyAccount


It is important to assign contacts to receive different notifications for your Cox Business account. Follow the steps below to update your contacts in Cox Business MyAccount.

Note: Refer to Setting Up Notifications in MyAccount to receive notifications through text message or email any time a phone number on your account dials 911.


From Cox.com/Business homepage, click Sign into MyAccount.

  1. In the User ID field, enter your primary username.
  2. In the Password field, enter your password.
  3. Click Sign In.

From the MyAccount home page, click the More button.

Image of MyAccount Home Page - More Button


From the drop-down menu, select Administration.

Image of More icon, Administration drop-down


From the Administration window, select Account Administration to open the drop-down menu, click Update Contacts.

Image of Administration window


From the Update Contact Information window, add contact information for each of the seven types of contacts listed below.

  • Billing
  • Technical
  • Legal
  • Marketing
  • Facilities
  • Office Manager
  • Training

Note: The Billing Contact defaults to the User ID name entered when you signed in. You may modify that user by selecting the drop-down menu in the Username field.

Image of Billing Contact drop-down menu


Add the additional email and mobile phone contact information, if applicable.

Note: An agent or automated technology calls or texts your assigned contact at the mobile phone number you have provided for account, billing, or service-related issues.


Click Save and Continue.


Continue assigning Usernames to each of the seven contacts.

Image of contact types


If the contact name is not listed in the Username drop-down menu, click Add New User. For complete instructions to add a new user to MyAccount, see Adding a MyAccount User, Assigning Permissions, and Notifications.

Image of Add New User button

Note: Once the new user has been added, proceed to step 2 to assign their contact information.

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