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Unenrolling From Multi-factor Authentication in MyAccount

Solution

Complete the steps below to unenroll Multi-factor Authentication for your MyAccount profiles as an administrator or owner.
 

Note: Only a Profile Administrator or a Profile Owner can unenroll from Multi-factor Authentication. After unenrolling, all user verification methods are deleted.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the MyAccount home page, click the More icon.
 

Image of MyAccount Home Page - more icon

3

From the More drop-down menu, select Users and Accounts.
 

Image of Drop-Down Menu - Users and Accounts
 

Result: The Users tab displays.

4

From the Multi-factor Authentication section, click to toggle off.
 

Image of Multifactor authentication Uneroll toggle

5

From the Uneroll in multi-factor authentication? pop-up window, click Unenroll.
 

Image of Multifactor authentication Uneroll toggle
 

Result: The following message displays.
 

Image of Multifactor authentication Uneroll toggle

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