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Unenrolling From Multi-factor Authentication in MyAccount


Complete the steps below to unenroll Multi-factor Authentication for your MyAccount profiles as an administrator or owner.

Note: Only a Profile Administrator or a Profile Owner can unenroll from Multi-factor Authentication. After unenrolling, all user verification methods are deleted.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the MyAccount home page, click the More icon.

Image of MyAccount Home Page - more icon


From the More drop-down menu, select Users and Accounts.

Image of Drop-Down Menu - Users and Accounts

Result: The Users tab displays.


From the Multi-factor Authentication section, click to toggle off.

Image of Multifactor authentication Uneroll toggle


From the Uneroll in multi-factor authentication? pop-up window, click Unenroll.

Image of Multifactor authentication Uneroll toggle

Result: The following message displays.

Image of Multifactor authentication Uneroll toggle

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