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Troubleshooting No Audio

Solution

Complete the following steps to troubleshoot an issue with no audio.

1

Are all channels impacted?

  • If only local channels are impacted, then continue troubleshooting using MTS, Stereo or SAP IssuesAll steps complete.
  • If all channels are impacted, then continue to next step.
2

Verify that the volume is turned up on the TV, VCR, or receiver. Did this resolve the issue?

  • If no, then continue to the next step.
  • If yes, then the audio is functioning correctly. All steps complete. 
3

Verify if the devices are not set to by pressing Mute button on the TV, VCR, or receiver. Did this resolve the issue?

  • If no, then continue to the next step.
  • If yes, then the audio is functioning correctly. All steps complete.
4

Is there a TV remote button labled as either MTS, Stereo, Audio, Sound or SAP?

  • If yes, then press the button up to three times until sound is restored.
  • If no, then from the TV settings menu, select Audio or Sound settings and confirm Stereo or Mono is selected.
     
    Note
    : Devices set to SAP or Stereo can sometimes cause no audio when the TV program is not compatible. Refer to Managing Secondary Audio Programming Settings for more information.
5

Is there a seperate sounds system?

  • If no, then continue to the next step.
  • If yes, then confirm the correct channel is selected on the receiver and mute is off. Continue to the next step as needed.

 

6

Are there headphones or similar third party devices connected?

  • If no, then continue to the next step.
  • If yes, then remove devices and confirm the issue is resolved. Continue to the next step as needed
7

For ongoing issues that requires additional troubleshooting, Contact Us.