The Touchscreen Message Alerts table below defines and describes how to resolve different alerts on the touchscreen.
| Message | Cause | Resolution |
|---|---|---|
| AC Power Loss | Touchscreen is not receiving A/C power or the system is in Low Power Mode. |
|
| Alarm Communication Failed | Touchscreen is not accessing the Internet through the local network, nor does it have cellular connectivity. | Restore internet connectivity as soon as possible. If the lack of cellular connectivity persists, contact Customer Support. |
| Battery failure | Backup battery for the touchscreen is dead, and there is a loss of external power. After external power is restored, it takes approximately 21 hours for the battery to be fully charged. | When AC Power is restored the battery will recharge. If not, have the battery connection checked. Contact Customer Support. |
| Battery Low | See Sensor Battery Low. | Confirm that the power adapter is plugged into an outlet. If A/C power is connected but has been off for an extended period, the battery may still be charging. |
| Battery Removed | Battery for the touchscreen has become detached. | Open the battery cover and check the battery connection. |
| Broadband Connection Failed | Touchscreen is not accessing the internet through the local network, but the device still has cellular connectivity. | Restore internet connectivity as soon as possible. |
| Cellular Lost | Touchscreen cannot communicate over the cellular network. | If this problem persists, contact Customer Support. |
| Communication Jammed | Touchscreen has detected an attempt to jam its communication with the sensors. Someone is likely using a device designed to scramble the radio frequency (RF) signal of the sensors. | This could be a burglary in progress. |
| Lost Power | External power for the sensor or device named in this alert is not connected. Only applicable to devices that required external power. | Restore power to the sensor or device as soon as possible to avoid draining the battery. |
| Low Battery Detected | Battery for the identified sensor is low. | Replace the battery as soon as possible. |
| Needs Cleaning | Sensor named in this alert is dirty or dusty. | Clean the identified sensor. |
| Network Connection Failed | No broadband or cellular connectivity to the touchscreen. | Restore internet connectivity as soon as possible; contact Customer Support to report your loss of cellular connectivity. |
| Sensor Battery Low | The battery in the sensor is getting low. It should be replaced as soon as possible. A low battery report is issued when the battery reaches 2.75v for sensors and key pads and 2.6v for key fobs. | As soon as possible, replace the battery with one of the same size and capacity. If you cannot replace the battery immediately, you can choose to acknowledge the problem (touch OK in the Troubles list) so you can arm your system. If after replacing the battery, the problem persists, contact Customer Support. |
| Sensor Communication Failure | Touchscreen cannot communicate with the identified sensor. The most common cause for this failure is a low battery. The touchscreen checks its communication integrity with the sensors every 27 minutes. This message is posted when the sensor fails two checks in a row. | Replace the battery OR replace the sensor. Replace the battery immediately with a battery of the same size and capacity. If you cannot replace the battery at this time, you may choose to acknowledge the problem for now so that you may successfully arm your system. If after replacing the battery, the problem persists, contact Customer Support. |
| Sensor Lost Power | External power for the identified sensor or device is not connected. | Restore power to the sensor or device as soon as possible to avoid draining the battery. |
| Sensor Tamper Detected | Cover of the identified sensor has been removed. | Make sure that the sensor cover on the sensor is securely attached to the sensor base. If the problem persists, you can choose to acknowledge the problem (touch ACK) in order to be able to arm your system until Customer Care can provide a permanent solution. |
| Sensor Test Button Pressed | Test button for the identified sensor was pressed. | If a sensor test is not in progress, check the identified sensor. |
| System Battery Low | Touchscreen has lost A/C power and is on battery backup. The battery voltage is 3.7v that is about 5% remaining power. Complete loss of power to the touchscreen is imminent. | Check the A/C adapter. Restore A/C power to the touchscreen as soon as possible. |
| System not ready to Arm | Door or window is open. | Open the security widget and check the security zones, door or window might be open. |
| System Power Lost | Touchscreen has lost A/C power and is on battery backup. | Check the A/C adapter; restore A/C power to the touchscreen as soon as possible. |
| System Tampered | The back cover or battery cover of the touchscreen has been removed. | Replace the cover as soon as possible. |
| System Upgrade in Progress Message | Firmware update currently in progress. | No action required; message will go away when the update is completed. |
| System will not Arm | User entered an invalid keypad code when attempting to arm the system. | Re-attempt to enter the security code. Use the settings widget to add, edit, and delete keypad codes. Contact Customer Support. |
| Tamper Detected | Cover of the identified sensor or device has been removed. | Check the sensor or device. |
| Zone Swinger Shutdown | A sensor has been too many times resulting in alarms (default is one time). No more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. The Swinger Shutdown feature helps prevent a runaway touchscreen from tying up the central station. | Disarm the system to stop the swinger shutdown. Contact Customer Support to find out the maximum number of alarms sent to central monitoring before swinger shutdown for your system. |
