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Setting Up Call Pickup

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.

Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with the VoiceManager Anywhere package and IP Centrex service.
 
Use the steps below to configure Call Pickup

1

Access MyAccount and sign in with your User ID and Password.

2

In My Services section, under the Voice tab, click Voice Tools.

Image of MyAccount My Services section highlighting Voice Tools
3

In the Advanced Call Settings section click View more Features.

4

Under the Team Calling section, click the Call Pickup link.

5

Click the Add Call Pickup Group link.

6

In the Group Name field, enter the names for those who can answer calls for each other.

7

Are all available users being added to the Call Pickup?

  • If yes, then click Add All.
  • If no, then select the names from the Available Users list and click Add.

Notes:

  • To remove users from the Assigned Users list, select the name from the list and click Remove, or click Remove All to clear the list.
  • To find a user that is not in the Available Users list, in the Search field, type the user's name.
8

Click the Save and Return button.
 
Result
: A message indicates your Call Pickup Group was added. It will now be available in the My Call Pickup Group section.