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Setting Up Call Pickup

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.

Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with the VoiceManager Anywhere package and IP Centrex service.
 
Use the steps below to configure Call Pickup

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On the MyAccount Sign In page, enter your User ID and Password, then click the Sign In button.

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Click Voice Settings.
 
Click Voice Settings

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Click the Advanced Call Settings tab.

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Under the Team Calling section, click the Call Pickup link.

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Click the Add Call Pickup Group link.

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In the Group Name field, enter the names for those who can answer calls for each other.

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To add users to a group, select the names from the Available Users list.

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Click the Add or Add All button to move one or all to the Assigned Users list.

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Likewise, click the Remove or Remove All button to remove users from the Assigned Users list and return them to Available Users.

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To find a user that is not in the Available Users list, click the Search drop down menu.

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Click either the Last Name or First Name option.

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Enter the name in the Search field.

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Click the Find button.

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Click the Save and Return button.
 
Result
: A message indicates your Call Pickup Group was added. It will now be available in the My Call Pickup Group section.