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Setting Up Call Pickup in MyAccount

Solution

Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with the VoiceManager Anywhere package and IP Centrex service.

Use the steps below to configure Call Pickup in MyAccount.

1

Access MyAccount and sign in with your User ID and Password.

2

In My Services section, under the Voice tab, click Voice Tools.

Image of MyAccount My Services section highlighting Voice Tools

3

In the Advanced Call Settings section, click View more Features.

4

Under the Team Calling section, click the Call Pickup link.

5

Click the Add Call Pickup Group link.

6

In the Group Name field, enter the names for those who can answer calls for each other.

7

Are all available users being added to the Call Pickup group?

  • If yes, then click Add All.
  • If no, then select the names from the Available Users list and click Add.

image of adding users to the call pickup group in myaccount

Notes:

  • To remove users from the Assigned Users list, select the name from the list and click Remove, or click Remove All to clear the list.
  • To find a user that is not in the Available Users list, in the Search field, type the user's name.
8

Click the Save and Return button.

Result: A message indicates your Call Pickup Group was added. It will now be available in the My Call Pickup Group section.

9

Use the following information to use your Call Pickup feature.

  • For VoiceManager and IP Centrex customers, to answer an incoming call using Call Pickup, press *98 on your phone.
  • For IP Centrex customers only, you can configure your phone to add a Call Pickup soft key to answer an incoming call. Contact us for help managing your Soft Key configuration.

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