Rebooting Your Equipment Online

Follow the steps below to reboot your equipment online.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the service icon for the device you need to reboot.
 

Note: If the icon does not display, then click the arrow to view other available options.

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Manage Equipment section, select the icon for the device you would like to reboot.
 

Note: The search bar allows you to easily search by the device name, status, MAC address, and Serial number.
 

From the Device Overview section, complete the following steps.
 

Note: To help identify the equipment, you may rename the device by clicking Edit next to the current device name. To refresh the device's connection status, click Refresh.
 

1. Click the Begin Reboot button.
   
   Note: If the option is available, click the check box and enter a mobile phone number to receive a text message when the reboot is complete.
   
   
   
   Result: The reboot process begins, displaying how much time is left.
   
   

Follow the steps outlined in the table below after the reboot process is completed.
 

If the reboot is...	Then...
Successful	Check the connection to see if your services are back online. If the reboot resolved your issue, then click the Yes button to confirm. If the reboot did not resolve your issue, then complete the following steps. Click the No button. From the pop-up window, click the Message Us button to chat with an agent.
Unsuccessful	Complete the following steps to manually reboot the device. Disconnect the power adapter from the power port and allow the device to power down. From the router, disconnect the power cord from the equipment or from the wall and allow the router to power down. From the device, reconnect the power cord. From the router, reconnect the power cord. If the manual reboot resolved your issue, then click the Yes button to confirm. If the manual reboot did not resolve your issue, then complete the following steps. Click the No button if it displays. From the pop-up window, click the Message Us button to chat with an agent.
Unsuccessful