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Severe Storm Information

Updated: March 23, 2022

Some Cox Business customers in St. Bernard Parish and the New Orleans East areas of Louisiana may be experiencing service disruptions from severe weather on March 22. As Entergy restores power, our teams follow quickly to reconnect your Cox Business service as soon as possible.

Latest widespread outage news

When a natural disaster or other event impacts our service, we’ll let you know what’s going on right here. If there’s not an event impacting our network in your area, please report service interruptions or cut lines using the button below.

How Cox prepares for, responds to, updates customers, and recovers from natural disasters

Helping you stay connected to what matters most

We know it’s frustrating when severe weather and power outages interrupt your Cox services. That’s why we’ll work hard to get you reconnected as quickly as possible.

When an outage occurs, our technicians are ready to assist as soon as it is safe for them to do so. You can also take steps to prepare for service interruptions and minimize their impact.

How customers can prepare for service outages

Follow these basic steps to ensure you’re protected in case of an outage.

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What you can do when service is disrupted

Here are some simple things to remember:

power off icon in white circle

If the power is off, you’ll have limited access to Cox services. You can download the Contour app on a mobile device to watch tv and get the latest news and weather.

icon blue phone in white circle

If you have Cox Voice service, sign in to MyAccount and use Voice Tools to set Simultaneous Ring and receive your home phone calls on your cell phone or check voicemail.

Icon power return in white circle

When power returns, reboot your equipment. The easiest way to do that is via the Cox app—it’s right on the home page once you log in.

Get outage information with the Cox Business MyAccount app.

  • Check the status of your network.
  • Reset your Internet, Voice, and TV equipment.
  • Chat with us about any concerns 24/7.

 

Download the app today:
 

Download Cox Business MyAccount App on the App Store icon in colorDownload Cox Business MyAccount App From Google Play Store

How Cox prepares for outages

From wildfires to ice storms and everything in between, our team is trained to respond swiftly and safely to restore service.

Disaster support weather monitoring

Weather monitoring

We partner with an industry-leading weather monitoring service to watch over our network 24/7. They provide real-time weather threat information to our teams so we can be ready for anything.

Disaster support call centers

Call centers

We’ve strategically placed our call centers across the nation to ensure we can take care of you when an event is affecting one of our communities.

Planning ahead for disasters

We invest in our infrastructure and our people to be sure they’re ready to respond when needed.

icon tabletop exercises in white circle

Employees participate in tabletop exercises to prepare for disasters.

icon continuing education in white circle

Employees receive >15 hours of continuing education annually.

icon business continuity in white circle

600 employees trained in business continuity processes and incident command.

icon training in white circle

We log more than 2,000 hours in training and active recovery efforts.

How Cox restores service after an outage

When it comes to restoring service quickly, the safety of our customers and employees comes first. Here’s how we get you back connected—safely.

Disaster support restoring your service

Restoring your service

During a natural disaster, it can be difficult to determine how long it’ll take to restore services. We depend on commercial power, so our employees often follow the path of your local power company when restoring your service.


Factors that can affect restoration:

  • Power restoration
  • Storm debris blocking our way
  • Current weather conditions

We’ll provide updates as they’re available on Cox.com and through email. If you sign up for text messages about your outage, you’ll also receive a SMS message when we’ve cleared outages in your area.
Disaster support don't cut cable initiative

Don't cut cable initiative

We’ve partnered with providers across our industry to help teach more customers how to avoid unnecessary danger and outages with our “Don’t Cut Cable” initiative.  

The most important thing to remember is: Do not attempt to remove lines from a utility pole. There are several types of lines on each utility pole and going into each home, so it’s best to leave line removal to the professionals.

If you see a line down on your property or at your home, just contact us at www.cox.com/chat and we will arrange a date/time for a technician to come and remove or repair it.

Contact Cox Business Support

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Tech and Billing Support:

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Text Your Question to:

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Tech and Billing Support: 24 hours a day, 7 days a week

Call support

Call Support

Call us at:

1-866-272-5777

Tech Support: 24 hours a day, 7 days a week

Billing Support: Mon – Fri, 8am - 5pm ET