Severe Storm Information
Updated: March 23, 2022
Some Cox Business customers in St. Bernard Parish and the New Orleans East areas of Louisiana may be experiencing service disruptions from severe weather on March 22. As Entergy restores power, our teams follow quickly to reconnect your Cox Business service as soon as possible.
Latest widespread outage news
When a natural disaster or other event impacts our service, we’ll let you know what’s going on right here. If there’s not an event impacting our network in your area, please report service interruptions or cut lines using the button below.
How Cox prepares for, responds to, updates customers, and recovers from natural disasters
Helping you stay connected to what matters most
We know it’s frustrating when severe weather and power outages interrupt your Cox services. That’s why we’ll work hard to get you reconnected as quickly as possible.
When an outage occurs, our technicians are ready to assist as soon as it is safe for them to do so. You can also take steps to prepare for service interruptions and minimize their impact.
What you can do when service is disrupted
Here are some simple things to remember:
If the power is off, you’ll have limited access to Cox services. You can download the Contour app on a mobile device to watch tv and get the latest news and weather.
If you have Cox Voice service, sign in to MyAccount and use Voice Tools to set Simultaneous Ring and receive your home phone calls on your cell phone or check voicemail.
When power returns, reboot your equipment. The easiest way to do that is via the Cox app—it’s right on the home page once you log in.
Get outage information with the Cox Business MyAccount app.
Download the app today:
How Cox prepares for outages
From wildfires to ice storms and everything in between, our team is trained to respond swiftly and safely to restore service.
We partner with an industry-leading weather monitoring service to watch over our network 24/7. They provide real-time weather threat information to our teams so we can be ready for anything.
Planning ahead for disasters
We invest in our infrastructure and our people to be sure they’re ready to respond when needed.
Employees participate in tabletop exercises to prepare for disasters.
Employees receive >15 hours of continuing education annually.
600 employees trained in business continuity processes and incident command.
We log more than 2,000 hours in training and active recovery efforts.
How Cox restores service after an outage
When it comes to restoring service quickly, the safety of our customers and employees comes first. Here’s how we get you back connected—safely.
Restoring your service
During a natural disaster, it can be difficult to determine how long it’ll take to restore services. We depend on commercial power, so our employees often follow the path of your local power company when restoring your service.
Factors that can affect restoration:
Don't cut cable initiative
Contact Cox Business Support
We’re Here To Help.
Tech and Billing Support:
24 hours a day, 7 days a week
SMS Text Support