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Cox Business MyAccount App Features


The Cox Business MyAccount app is your gateway for your device's Cox Business Internet, Cox Business Voice, and Cox Business TV. The Cox Business MyAccount app is a free app that allows you to manage your business' billing settings and payment methods, chat with our Chatbot Oliver or our agents for assistance, and peruse support article content on a wide range of topics all from your mobile device.

: To check for service interrupting events using the app, refer to Identifying Network Events Using the MyAccount App.

Cox Business MyAccount App Home Screen

Log in using your registered MyAccount user ID and password.

Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or the MyAccount Setup page. See Setting Up Your Online Profile.

When you log in to the Cox Business MyAccount app, the MyAccount home screen displays sections with information about your account and services. Depending on the services you receive, you can see details on your Internet, Voice, and TV equipment and status and view your plans and upgrade services.

You can tap into service-specific support articles or use the search bar at the top of the screen to get help on various topics. Easily navigate from one account to another by selecting the drop-down next to each account at the top of the screen.

Image of CB MyAccount App Homescreen

Cox Business MyAccount App Menu

Tap on the tabs at the bottom of the screen to access features on each topic.

Image of CBMA App App


Menu Options Description

Displays your account number, services associated with the account, equipment associated with the account, a search bar, and a support button for support content.


Displays account number, the total amount due, due date, and offers the following options:

  • Make a Payment
  • View Bill Details
  • Manage Automatic Payments
  • Manage Bill Delivery Methods
  • Manage Payment Methods
  • View Statements
  • View Transaction History
  • View Agreements and Discounts
  • Edit Email Address. See Updating Your Mailing Address in the Cox Business MyAccount App for additional information.
  • Move My Service

    Image of CMBA Billing screen

Provides a link to complete the following actions:

  • Change Password
  • Manage Users and Accounts
  • Manage Tickets
  • Manage App Settings 

    Image of CBMA app Account screen

Displays the following options:

  • A search bar that allows you to search for support articles on any topic.
  • Message Us - This takes you to a digital chat with our chatbot, Oliver. You can also connect with a digital assist agent to help you with account services and technical support.

    Image of CBMA App Message Us

  • Support Categories - Provides a list of relevant support categories for billing, MyAccount, and applicable services, which you can select to view our most helpful support articles or continue to search for additional articles from the search bar.

    Image of CBMA App Support Categories

  • Feedback - This allows you to submit your feedback and provide information on how we can improve the app. 

Supported Operating Systems

Image of MyAccount App icon

The Cox Business MyAccount app is available on the following operating systems. Click the store icon for your device below to download the app.

  • iOS 11.0 and above

    Apple App store banner
  • Android OS versions 6.0 and above

    Google Play store banner
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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