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Cox Business MyAccount App Features

Details

Cox Business MyAccount App is your gateway for Cox Business Internet, Cox Business VoiceManager, and Business TV on your iPhone, iPod Touch, iPad, or Android device. Cox Business MyAccount App is a free app that allows you to manage your business' billing settings, troubleshoot your equipment, and contact our support staff from your mobile device.

Cox Business MyAccount App Home Screen

When you log in to Cox Business MyAccount app, the MyAccount home screen displays sections that provide you with the most important information about your account and service. The table below provides examples of the different sections available on the Cox Business MyAccount app home screen.
 

Home Screen Section Description
My Billing

View your account number, total amount due, and due date. Tap links to make a payment and manage auto payments.

Image of My Billing section

My Services

View the icons for the services on your account.

Image of My Services section

  • The screen displays up to three icons, the View More icon displays if you subscribe to more than three services.
  • Tapping the Internet icon, provides you with the ability to view your IP addresses.

    Note: The IP address feature is not available for fiber-based Internet customers.
My Support

From this section you create tickets, view ticket history, sign up for paperless billing, and contact Cox Business.

Image of My Support section

My Equipment

View a picture of each piece of equipment on your account. The connection status displays under the equipment names.

Image of My Equipment section

Cox Business MyAccount Menu

Tap on the global navigation buttons displayed at the bottom of the screen to access each of the features.
 

Menu Options Description
Home

Displays a snapshot of your account number, services associated with the account, equipment associated with the account, the Chat icon, and support options.

Billing

Displays the account number, total amount due, due date, and offers the following options.

  • Submit your payment
  • Manage Automatic Payments
  • Manage Paperless Billing
  • View Statements
Support

Provides links to complete the following actions.

  • Create tickets
  • View ticket history
  • Access online Chat
  • Contact Cox Business
  • Update your address
More

Links provided for the following topics.

  • About Us - providing information about Cox
  • Contact Us - providing a direct link for you to contact Sales, 24/7 automated & technical support, customer service & billing
  • Sales - providing pricing and packaging solutions
  • Feedback - providing a survey to rate your experience on the Cox Business MyAccount App
  • About the App - Select to view Terms of Service, Privacy Policy, or Acknowledgements


Requirements

Log in using your registered MyAccount user ID and password.

Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.

Supported Operating Systems

Image of MyAccount App icon

Cox Business MyAccount app is available on the following operating systems. Click the store icon for your device below to download the app.

  • iOS 11.0 and above

    Apple App store banner
     
  • Android OS versions 6.0 and above

    Google Play store banner

Note: Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.