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Cox Business MyAccount App Features

Details

Cox Business MyAccount App is your gateway for Cox Business Internet, Cox Business VoiceManager, and Business TV on your iPhone, iPod Touch, iPad, or Android device. Cox Business MyAccount App is a free app that allows you to manage your business' billing settings, troubleshoot your equipment, and contact our support staff from your mobile device.

Cox Business MyAccount App Home Screen

When you log in to Cox Business MyAccount app, the MyAccount home screen displays sections that provide you with the most important information about your account and service. The table below provides examples of the different sections available on the Cox Business MyAccount app home screen.

Home Screen Section Description
My Bills

View your account number, total amount due, and due date. Tap links to make a payment and manage auto payments.

Image of My Billing section

My Services

View the icons for the services on your account.

Image of My Services section

  • The screen displays up to three icons, the View More icon displays if you subscribe to more than three services.
  • Tapping the Voice icon provides you with the ability to listen your voicemail and manage your call forwarding.
  • Tapping the Internet icon provides you with the ability to view your IP addresses.

    Note: The IP address feature is not available for fiber-based Internet customers.
My Support

From this section you view ticket history, begin a Chat session, and contact Cox Business.

Image of My Support section

My Equipment

View a picture of each piece of equipment on your account. The connection status displays under the equipment names.

Image of My Equipment Home Screen

Cox Business MyAccount Menu

Tap on the global navigation buttons displayed at the bottom of the screen to access each of the features.

Image of Global Navigation Menu
 

Menu Options Description
Home

Displays a snapshot of your account number, services associated with the account, equipment associated with the account, the Chat icon, and support options.

Billing

Displays the account number, total amount due, due date, and offers the following options.

  • Submit your payment
  • Manage Automatic Payments
  • Manage Paperless Billing
  • View Statements
Administration

Provides link to Profile Administration to Add Account.
If you have service in multiple locations, you can associate multiple accounts under one central MyAccount profile.

More

Links provided for the following topics.

  • About Us - Provides information on Cox Communication's involvement in the community, Cox's commitment to diversity, and Career Opportunities with Cox Communications.
  • Contact Us - Provides a direct link to connect you with Sales, 24/7 automated & technical support, and customer service & billing. See, Using Chat or Contact Us in the Cox Business MyAccount App for additional information.
  • Sales - Provides information on how Cox Business can assist you with expert solutions for every industry.
  • Update Address - Provides information on updating your mailing address. See Updating Your Mailing Address in the Cox Business MyAccount App for additional information.
  • Feedback - Select to submit your feedback and provide information on how we can improve the app.
  • About the App - Displays the App Version, Terms of Service, Privacy Policy, and Acknowledgements.


Requirements

Log in using your registered MyAccount user ID and password.

Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.

Supported Operating Systems

Image of MyAccount App icon

Cox Business MyAccount app is available on the following operating systems. Click the store icon for your device below to download the app.

  • iOS 11.0 and above

    Apple App store banner
     
  • Android OS versions 6.0 and above

    Google Play store banner

Notes:

  • Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.
  • After downloading the app, make sure you regularly run updates to ensure the best experience.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

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