Cox is committed to protecting your privacy. The Federal Communications Commission (FCC) has rules that telephone companies must abide by regarding the handling of telephone calling records and other customer sensitive information. In accordance with these rules, our procedures are designed to protect your privacy.
The use of pretexting has increased. Pretexting is the act of posing as a customer or other authorized person, for the purpose of obtaining telephone records or other sensitive account information.
Your four-digit Cox PIN is designed to protect your account. This PIN will be requested during any of the following transactions.
- Telephone calling records
- Changes to billing address
- Changes to authorized account users