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Managing Your Cox PIN


Cox is committed to protecting your privacy. The Federal Communications Commission (FCC) has rules that telephone companies must abide by regarding the handling of telephone calling records and other customer sensitive information. In accordance with these rules, our procedures are designed to protect your privacy.

The use of pretexting has increased. Pretexting is the act of posing as a customer or other authorized person, for the purpose of obtaining telephone records or other sensitive account information.

Your four-digit Cox PIN is designed to protect your account. This PIN will be requested during any of the following transactions.

  • Telephone calling records
  • Changes to billing address
  • Changes to authorized account users

Locating your Cox PIN

The PIN can be found on your current billing statement.

Image of the PIN on a bill statement

Changing your Cox PIN Online

If you determine that your PIN must change, please follow these registration steps.


Refer to the following steps to sign in to MyAccount.

  1. Navigate to myaccount.coxbusiness.com.
  2. Enter your User ID and Password.

From the MyAccount home page, click the More button.

Image of MyAccount Home Page - More Button


From the drop-down menu, select Administration.

Image of Drop-Down Menu - Administration


From the Administration window, click Profile Administration and select Manage Cox PIN.


  • If you do not have an active MyAccount profile, you must register online prior to managing your PIN. See Setting Up MyAccount Online.
  • If you would like to change your previously assigned Cox PIN, you may change it at any time.

Establish a personalized Question/Answer if you were to forget your Cox PIN.


Establish a preferred method of communication, either USPS mail or email to notify you of changes made to your customer sensitive information.

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