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Managing Phone Number Assignments in MyAccount

Solution

After an employee profile has been created, follow the steps below to assign or un-assign numbers in MyAccount.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile

2

From the MyAccount home page, click the More icon.
 

Image of MyAccount Home Page - more icon

3

From the More drop-down menu, select Users and Accounts.
 

Image of Drop-Down Menu - Users and Accounts
 

Result: The Users tab displays.

4

From the Users tab on the Users and Accounts page, locate the user you are editing by doing one of the following.

  • Scroll down the Users list to locate the account you are editing.
  • Click the Search icon to locate the user by name, email address, phone number, or extension.
5

Click the arrow to access the edit option.
 

Image of Search Existing Users

6

Click the drop-down arrow in the Cox Business Phone and Ext box and refer to the following table based on the action you are taking.

If...Then...
The field is blank and you are assigning a number.Click the available number.
If a number is assigned and you want to remove it from the user.Under the Unassign Phone Numbers tab, complete the following steps.
  1. Click Unassign Number.
  2. Click Save.
  3. Click a new available number.
If a number is assigned and you want to change the number for the user.Click Unassign Number.
7

Click Save.

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