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Managing Phone Number Assignments in MyAccount

Solution

After an employee profile has been created, follow the steps below to assign or un-assign numbers in MyAccount.

1

Go to MyAccount.coxbusiness.com and enter your User ID and Password, then click the Sign In button.

2

In the My Services section, under the Voice tab, click Manage Phone Numbers.

3

Use the appropriate process from the table below.

If... Then...
Assigning Under the Assign Phone Numbers tab, complete the following steps.
  1. In the Select a user drop-down box next to the number you are assigning, select the user.
  2. Do you want to send a welcome email to the user?
    • If yes, then place a check in the box next to the Send Voice Welcome E-mail.
    • If no, then ensure the box is not checked next to Send Voice Welcome E-mail.
  3. Click Assign Phone Number.
Note: To reassign a phone number to a different user, you will first need to unassign the phone number.
Un-assigning Under the Unassign Phone Numbers tab, complete the following steps.
  1. Click to check the box next to the phone number being unassigned.
  2. Click Unassign Phone Number.



Image of MyAccount Assign and Un-assign numbers

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