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Managing Auto Payments in the MyAccount App

Solution

Follow the steps below to add or remove automatic payments for your Cox Business account.

1

Sign in to the Cox Business MyAccount app using your User ID and Password.

Note: If you have not created a profile in MyAccount, see Setting Up Your MyAccount Profile.

2

From the HOME screen, tap Billing.
 

Image of BILLING tab

3

From the Billing screen, refer to the following table for next steps.
 

If you are...Then...
Enrolled in Auto Payments and updating your payment method
  1. Tap Manage Payment Methods.

    Image of Home screen with Manage Auto Payments icon

  2. From the Manage Payments screen, tap Edit.
Not enrolled in Auto PaymentsTap Set Up Auto Payment.

Image of Billing screen Set Up Auto Payments
Canceling EasyPay
  1. Tap Manage Payment Methods.

    Image of Home screen with Manage Auto Payments icon

  2. From the Manage Payments screen, tap Cancel EasyPay.
  3. From the Review Update screen, tap CONFIRM CANCELLATION.
  4. All steps complete.
4

From the Automatic Payments screen, complete the following steps.
 

If you...Then...
Already have your payment method set up
  1. Select a payment method for your auto payment.
  2. Tap Continue.
  3. From the Review Enrollment screen, tap AGREE & ENROLL.
  4. All steps complete.


Image of Automatic Payments screen

Do not have the method of payment displayed
  1. From the Automatic Payments screen, tap Bank Account or Credit/Debit Card.
  2. Continue to Step 5.


Image of Automatic Payments screen Add Payment Method

5

From the Credit/Debit Card or Bank Account screen, complete the following steps.

  1. Enter your payment information.
  2. Tap Done.

Image of Credit/Debit Card screen

6

From the Make a Payment screen, verify the source and amount, tap AGREE & SUBMIT.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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