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Making a One-Time Payment in MyAccount

Solution

Use the following steps to make a one-time payment using MyAccount.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Administrative Tools and Service Management section, click the Billing and Payments icon.
 

Image of MyAccount Billing Details link

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Billing Details page, click the Make a Payment button.
 

Image of MyAccount Make a Payment button

5

From the Accounts and Amounts pop-up window, complete the following and then click Continue.
 

If...Then...
You are paying the amount dueClick to check the box next to the amount in the You're Paying column.
You want to modify the payment amountComplete the following.
  1. From the You're Paying column, click the pencil icon.
  2. Enter the modified amount in the editable field.

    Result: The Payment Amount field displays the modified information.
6

From the Choose a Payment Method pop-up window, do you want to use a stored payment method?

  • If yes, then proceed to step 9.
  • If no, then continue to the next step.
7

Click the Add payment method link.
 

Image of Add payment method

Result:

  • If payment restrictions exist, then the following warning message displays. Select a different payment method or Contact us for assistance.

    Image of Payment Method Restriction

  • If payment restrictions do not exist, then the Payment Method form displays. Continue to the next step.
8

From the Add a Payment Methods pop-up, click the Bank Account or Debit/Credit Card tab and refer to the following table.
 

Method of PaymentActions
Bank Account
  1. Enter the following information.
    • Routing Number
    • Account Number
    • Confirm Account Number
  2. Click to select Checking Account or Savings Account.
  3. If applicable, click to check Make this my default payment method.
Debit/Credit Card
  1. Enter the following information.
    • Name
    • Card Number
    • CVV
    • Expiration
    • Zip/Postal code
  2. If applicable, click to check Make this my default payment method.
9

Click Add Payment Method.
 

Note: You may save up to five payment methods. To add a payment method, repeat steps 7 and 8.

10

From the Choose a Payment Method window, click to select the corresponding payment method.
 

Note: To split the payment between two or more accounts, click the pencil icon for each payment method and enter the desired amount in the editable field.

11

When would you like to make your payment?

  • To schedule your payment for today's date, continue to the next step.
  • To schedule your payment for a future date, complete the following steps.
    1. In the Choose payment date field, click the calendar icon to display the payment date options.
    2. Select the desired payment date.

Image of payment calendar
 

Note: The payment due date displays in green. If the payment is past due, if this is a single account or statement payment, then only today's date can be selected.

12

Review and confirm the payment information.

  • If changes are needed, then at the bottom of the window, click the Back button to make any necessary updates.
  • If changes are not needed, then under Terms and Conditions, review the One-Time Payment Terms and Conditions, click the checkbox, and then click Submit and Pay.

Image of Agree to terms and Submit

13

From the Payment Confirmation window, complete the following steps.

  1. Click the printer icon to enable saving or printing the receipt for your payment.

    Note: A payment confirmation number is provided for your records.

  2. Click Back to Homepage to complete your transaction.

    Image of Payment Confirmation
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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