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Making a One-Time Payment in MyAccount

Solution

Use the following steps to make a one-time payment using MyAccount.

1

Go to MyAccount.coxbusiness.com and sign in using your User ID and Password.
 

Note: If you have not yet registered for a user ID, you may do so by selecting New to Cox Business MyAccount? Register now.

2

From the MyAccount Overview window, click Billing Tools.
 

Image of Billing Tools icon

3
From the Billing Tools window, complete the following steps.
  1. Click Pay Bills.

    Image of Pay Bills
     
  2. The Select Accounts drop-down window opens. Click the blue arrow next to the account number you are going to pay.

    Image of Select Account window

    Result: The statements for the account are displayed.

  3. Click the box to place a check next to the statement you are paying.  If you are paying a different amount than is listed, you may enter that amount in the Payment Amount field. Click Make a One-Time Payment.

    Image of One-time payment window

    Result: The Payment Method window displays.

  4. Do you want to use at least one Payment Method available?
    • If yes, then proceed to step 7.
    • If no, then continue to the next step.
4

From the Payment Methods window, click Add New Payment Method.

Image of Add New Payment

5

Complete the steps below.

  1. Make the appropriate entries based on the payment method being used.

    Note: If you are paying multiple statements, the only payment method available is credit or debit card. You cannot pay multiple statements using a checking or savings account.

  2. Use the table below to enter the appropriate payment method information.
If using... Then complete the following fields...
Checking or savings accounts
  • Name on Account
  • Routing Number
  • Account Number
  • Confirm Account Number
  • Account Type

    Note: If you want to make this payment method the default, click Make this my default payment method.

    Image of Checking or Savings Account method
Credit or debit card
  • Card Number
  • Name on Card
  • Expiration Date
  • Security Code - three or four digit code on card
  • Billing Zip Code for the credit/debit card billing

    Note: If you want to make this payment method the default, click Make this my default payment method.

    Image of credit or debit card information
6

Click Add Payment Method.
 

Note: You may save five payment methods. If you want to add more payment methods, repeat steps 4 through 6.

7

Under Payment Method, enter the appropriate amount in the associated box and click Review & Pay.



Note: If you would like the split the payment between two or more accounts, click the Split Payment option.

Image of Split payment between accounts

8

Review the payment information.

Note: If any changes are needed, at the bottom of the window, click the Back button.

Under Terms and Conditions, review the One-Time Payment Terms and Conditions, then click the box and click Submit.

Image of Agree to terms and Submit

Result: The Payment Receipt window displays.

9

Complete the steps below.

  1. If you want to add a memo, at the bottom of the Payment Receipt window, enter the information in the Memo field.

    Note: This is the only opportunity you have to enter a memo. If you navigate away from this window, the memo option is no longer available.

  2. If you want to print the receipt, at the bottom of the Payment Receipt window, click Print.

    Image of Payment Receipt Window