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Making a One-Time Payment in MyAccount

Solution

Use the following steps to make a one-time payment using MyAccount.

1

Go to MyAccount.coxbusiness.com and sign in using your User ID and Password.
 

Note: If you have not yet registered for a user ID, you may do so by selecting New to Cox Business MyAccount? Register now.

2

Click Billing Tools.
 

Billing Tools

3
From the Billing page, complete the following:
  1. Click Pay Bills.

    Click Pay Bills
     
  2. Click Continue.

    Note: If the payment amount is different from the Total Amount Due, enter the amount in the Payment Amount field.

    Enter Amount, Click Continue

    Result: The Payment Method window displays.

  3. Do you want to use at least one Payment Method available?
    • If yes, proceed to step 7.
    • If no, continue to the next step.
4

Click Add New Payment Method.

Click to add a new payment method

5

Complete the steps below.

  1. Make the appropriate entries based on the payment method being used.

    Note: If you are paying multiple statements, the only payment method available is credit or debit card. You cannot pay multiple statements using a checking or savings account.

  2. Use the table below to enter the appropriate payment method information.
If using... Then complete the following fields...
Checking or savings accounts
  • Name on Account
  • Routing Number
  • Account Number
  • Confirm Account Number
  • Account Type

    Note: If you want to make this payment method the default, click Save this payment method and then click Make this my default payment method.

    Enter banking account information
Credit or debit card
  • Card Number
  • Name on Card
  • Expiration Date

    Note: If you want to make this payment method the default, click Save this payment method and then click Make this my default payment method.

    Enter credit or debit card information
6

Click Add Payment Method.
 

Note: You may save five payment methods. If you want to add additional payment methods, repeat steps 4 through 6.

7

Under Payment Method, enter the appropriate amount in the associated box and click Review & Pay.



Note: If you would like the split the payment between two or more accounts, click the Split Payment option.

Split payment between accounts

8

Review the payment information.

Note: If any changes are needed, at the bottom of the window, click the Back button.

Under Terms and Conditions, review the One-Time Payment Terms and Conditions, then click the box and click Submit.

Agree to terms and Submit

Result: The Payment Receipt window displays.

9

Complete the steps below.

  1. If you want to add a memo, at the bottom of the Payment Receipt window, enter the information in the Memo field.

    Note: This is the only opportunity you have to enter a memo. If you navigate away from this window, the memo option is no longer available.

  2. If you want to print the receipt, at the bottom of the Payment Receipt window, click Print.

    Payment Receipt Window