Delete Saved Video Clips in Your Subscriber Portal

Every Surveillance account includes a monthly amount of available motion clips saved to the cloud, and the amount varies based on the service ordered. Notifications will be sent as a reminder of the remaining clip storage capacity.
 

Once the maximum available clips are used, cloud recording schedules are disabled, except for Alarm Event recordings (if you have a Detection service). On the first of each month, the number of available clips resets. When this happens, the cloud recording schedules need to be enabled on the portal or mobile app. When new clips are saved over the oldest unprotected clips. Additional video clips can be added if desired. Contact your Cox Business Security Solutions sales representative for more information.
 

Video clips cannot be retrieved once they are deleted.
 

Follow the steps below to delete recorded videos in the Subscriber Portal.

Go to My Account, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

From the Administrative Tools and Service Management section, click the Security icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Security page, click the Launch portal button.
 

On the left-hand menu of the subscriber portal home page, click Video.
 

On the Video page, click Saved Video Clips.
 

Hover your mouse over the selected video to be deleted. The Play / Select option window displays.
 

On the Play / Select option window, click the Select check box.
 

Note: Multiple video clips may be selected for deletion.

On the icon list of the Video window, click the Delete Selected Clips icon.
 

In the Delete Saved Clips dialog box, click Delete Clips.
 

Note: If one or more clips are protected, the dialog box displays information on the number of clips selected that are protected and whether the user prefers to Delete only the non-protected clip(s) or Un-protect the clip(s) and delete the entire selection.