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Create or Edit an Arming Event Notification Using Your Subscriber Portal

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations.
  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Arkansas
  • Omaha
  • Las Vegas
  • Virginia
  • California
  • Connecticut
  • Rhode Island

An arming event notification can notify users when and who is arming and disarming the system. Follow the steps below to create an arming event notification from the subscriber portal.

1

From your web browser, navigate to Cox Business MyAccount to access Security Solutions.

2

On the left-hand menu of the subscriber portal, click Notifications.

image of the security solutions home page menu

3

On the Notifications screen, click +NEW NOTIFICATION.

Image of Add New Notification button

4

On the Add a New Notification window, select the Business tab then click the Employee arming activity option.

image of the subscriber portal business tab

5

In the Notification name field, enter the name you would like to use for the new event notification.

image of the subscriber portal notification options page

6

In the When drop-down menu, choose either of the following to monitor user's events.

  • Select Any User or Keyfob, to monitor all user's events.
  • Select Users and Keyfobs, to monitor specific user's events.

    image of user event notification drop down menu
7

To further define the notification by the actions and time frame, complete the following steps.

  1. Under Performs any of these system actions, select Disarm, Arm Stay, or Arm Away. You may select any combination of the system actions.
  2. Under During this time frame, select one of the following.
      • At All Times: Select to send notifications on any day and at any time.
      • Only During the Following Times: Select to choose the days and times to receive the event notification.

    image of the notification events pages options

  3. On the Notification Filtering section. select the checkboxes to limit notifications, based on time occurrence and Geo-device location.

    image of the notification filtering options

  4. Click +ADD RECIPIENT, to select names from the Address Book to receive the notifications.
  5. Click the address book entries that are to be notified. To add a new entry, click +NEW and enter the first name, last name, mobile number, and email address for the new contact.
  6. Click CLOSE.
8

Verify that the notification is configured correctly and click SAVE.