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Changing the Password in the Detection Subscriber Portal

Solution

During your detection system installation, the Cox Technician assists you to set up and activate your account. At any time, you can change your password by following the steps below.

1

Sign in to your detection subscriber portal.

2

From the My Business page, click the More menu.

Image of More menu.

3

Click Account.

Image of Account Tile

4

Click CHANGE PASSWORD.

Image of Change Password Button

5

Complete the following steps.

  1. In the Old password field, enter the current password.
  2. In the New password field, enter the new password.

    Note: The password is limited to a maximum of 20 characters. You may user lower or upper case letters, numbers, and the following special characters: !#$%^&*. Password does not require special characters or numbers, they are optional.

  3. In the Confirm password field, re-enter the new password.
  4. Click SAVE.

    Image of Save Password

Your password is now changed. The next time you sign in to the subscriber portal, use your new password.