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Technicolor CVA4004


Modem Information


32x8 channel bonding in DOCSIS 3.1 mode

2x2 channel bonding in DOSCSIS 3.0 mode

Highest Service Level

Cox Business Service: Any Non-Fiber Service up to 3.6 Gbps

Front View

Image of Front Modem View

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After the modem is successfully registered to the network, the Power, Internet, and Battery indicators continuously indicate the modem is online and fully operational.

The Reset button is recessed to prevent accidental resets and restores all settings to factory defaults. Factory resets result in the loss of all settings. To restore factory defaults, press and hold the indented Reset button with a paper clip for 10 seconds or until the front panel LED flashes.

Back View

Image of modem back view

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The Technicolor CVA4004 has the following ports.

  • CABLE COAXIAL INPUT - Connects the coax cable to the cable wall outlet.
  • ETHERNET PORT - The Ethernet port can connect to the 10/100/1000/2500 Ethernet ports on your computer or another device. It is recommended that devices be hardwired if possible.
  • POWER - Connects the power cord to the gateway.

MAC Address

Image of MAC address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.


Use the table below to learn about the status lights for the Technicolor CVA4004.

Modem LightStatusProblem
POWEROffNo power. Verify all cable connections and try resetting the modem.
SolidNone - Power is supplied to the cable modem.
INTERNETOffModem offline. Verify all cable connections and try resetting the modem.
BlinkingNone. Downloading data.
OnNone. Operational.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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