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Taking Trunk Groups In or Out of Service in MyAccount

Solution

Use MyAccount to take your Trunk Groups in or out of service.

1

Go to MyAccount.coxbusiness.com and enter your User ID and Password, then click the Sign In button.

2

From the MyAccount home page, scroll down to the Voice Tools section, then click Trunk Group Management.

image of the trunk group management icon

3

From the Trunk Group Management window, click Trunk Group ID and Name List.

4

From the Trunk Group section, next to the Trunk Group ID you need to take in or out of service, click Edit.

image of clicking edit next to a trunk group in myaccount

5

Depending on your business needs, click the radio button next to either Out of Service or In Service.

  • Out of Service sets the trunk group maximum active incoming and outgoing call capacities to zero, causing the Trunk Group to not accept new calls or make outgoing calls.

    Note: Calls currently in progress are not affected by the change, so taking a Trunk Group out of service will not drop any calls on that line.
     
  • In Service restores the maximum active incoming and outgoing call capacities to the fully provisioned capacities.

image of clicking radio button for in or out of service

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