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Renaming a Sensor in Your Subscriber Portal

Solution

The sensor names are used to refer to your Security Solutions system's sensors on the subscriber portal and in notifications. You have the ability to rename any of your sensors on your system through the subscriber portal.
 

Complete the steps below to access the Security Solutions subscriber portal and rename a sensor.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Administrative Tools and Service Management section, click the Security icon.
 

Image of MyAccount Internet Icon

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Security page, click the Launch portal button.
 

image of Cox WiFi icon

5

On the left-hand menu of the subscriber portal home page, click Settings.
 

Image of the subscriber portal menu options

6

On the Settings window, click Manage Devices.
 

Image of Devices option on Settings Menu

7

On the Manage Devices window, click the Filter button to view the devices associated with that device type.
 

Note: For sensors, filter by the Security category.
 

Image of Filter with Security selected

7

Click the three dots to the right of the sensor name and click Device Settings.
 

image of device settings

8

Refer to the following table to determine the next steps based on the device type.
 

Note: Sensor names may only be changed in the subscriber portal. Changing the names in the subscriber portal will not change the sensor names on the touchscreen.
 

Device Type Steps
Lights From the Lights page, complete the following.
  1. Click the Configure Lights settings icon.
  2. In the Device Name field, complete the following.
    1. Delete the existing device name.
    2. Type the new device name.
  3. Click the X to close the window.
Mobile Devices From the Mobile Settings page, complete the following.
  1. From the Device Name field, click the right arrow next to the existing device name.
  2. From the Rename Device pop-up window, complete the following.
    1. Delete the existing device name.
    2. Type the new device name.
    3. Click OK.
Security From the Devices tab on the Partitions page, complete the following.
  1. Click the Configure Systems icon.
  2. From the Systems Settings pop-up window, complete the following.
    1. Delete the existing device name.
    2. Type the new device name.
    3. Click the X to close the window.
Thermostats From the Devices tab on the Thermostats page, complete the following.
  1. Click the Configure Devices icon.
  2. From the Thermostat Settings pop-up window, complete the following.
    1. Delete the existing device name.
    2. Type the new device name.
    3. Click the X to close the window.
Video Devices From the Settings tab on the Video page, complete the following.
  1. Click the Video Device Info option.
  2. From the Video Device Name: field on the Video Device Settings page, complete the following.
    1. Delete the existing device name.
    2. Type the new device name.
    3. Click SAVE.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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