Renaming a Sensor in Your Subscriber Portal

The sensor names are used to refer to your Security Solutions system's sensors on the subscriber portal and in notifications. You have the ability to rename any of your sensors on your system through the subscriber portal.
 

Complete the steps below to access the Security Solutions subscriber portal and rename a sensor.

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Administrative Tools and Service Management section, click the Security icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Security page, click the Launch portal button.
 

On the left-hand menu of the subscriber portal home page, click Settings.
 

On the Settings window, click Manage Devices.
 

On the Manage Devices window, click the Filter button to view the devices associated with that device type.
 

Note: For sensors, filter by the Security category.
 

Click the three dots to the right of the sensor name and click Device Settings.
 

Refer to the following table to determine the next steps based on the device type.
 

Note: Sensor names may only be changed in the subscriber portal. Changing the names in the subscriber portal will not change the sensor names on the touchscreen.