In 2018, The U.S. Congress passed the Consolidated Appropriations Act in 2018 (H.R. 1625), which included an amended version of the Repack Airwaves Yielding Better Access for Users of Modern Services (RAY BAUM’S) Act of 2018 (H.R. 4986). Also, on August 2, 2019, the FCC released a report and order adopting 911 requirements for multi-line telephone systems (MLTS) related to two federal statutes, Kari’s Law and RAY BAUM’s Act.
RAY BAUM requires telecom service providers to provide their customers with the ability to update their Automatic Location Identification (ALI) street address, with enhanced location data for 911 dispatch usage. This is called dispatchable location, which is the street address of the calling party, and additional information such as room number, floor number, or similar information necessary to adequately identify the location of the calling party.
Cox Business Project Target Dates
RAY BAUM Act defines calls as falling into three types: fixed, non-fixed, and off-premise. Service providers were given the following timeline for implementation.
- January 6th, 2021: Fixed, which means calls originate from IP Centrex non-teleworker phones, VoiceManager lines, or from a customer PBX via a SIP or PRI trunk. These are services delivered by the Cox Voice access network. Cox Business has a plan in place to provide our customers with the capability to enter dispatchable location data associated with their fixed multiline service.
- January 6th, 2022: Non-fixed, which means calls originate from Teleworker IPC phones or the UC desktop and tablet applications via a WiFi or OTT connection. Cox is assessing options to comply with the non-fixed requirement and will also continue to assess industry developments to comply for non-fixed services. For off-premise calls, also known as cellular-based, Cox will rely on mobile carriers to route 911 traffic, as necessary.
Impacted Cox Business Services
In general, when an E911 call is placed by a user of a commercial Voice service, street location data is transmitted to the 911 operator, also known as the Public Safety Answering Point (PSAP). Street location data for customers is stored in industry-wide databases, known as ALI databases or ALI Records.
- Some Voice customers may subscribe to an enhanced location (PSALI) service or National 911 services. However, this is limited to a certain population, including customers who operate their own PBX and use SIP or PRI trunking products.
- Often, the street location is not enough to find the calling party in need of emergency services. This is especially true for medium to large business environments. Emergency teams show up to the main location but must be directed further, within a building, campus, or other physical layout. This delays response to reach a 911 caller and increases risk for the business.
Please contact your Cox Business Sales Engineer should you have any specific questions related to 911 services, RAY BAUM, Kari’s Law, Emergency Locator Services, or National 911.
For more information about the Cox Business Terms and Conditions for E911 responsibilities, usage, and operations, go to www.coxbusiness.com/e911.